3 Customer Reviews
Review from Sean T
5 stars10/16/2023
Wired with AMRG and they were great! If I could give them 6 stars I would! 6/5 that is!Review from Karen O
5 stars04/29/2023
They were fast and cleaned up afterwards. I’m more than satisfied with the company.Review from Jose Q
1 star04/28/2023
Jacob ******** from “Ashton McGee Restoration Group” came to our door and asked to get on our roof and take a “digital video” of it without proper consent. My father opened the door and Jacob said the reason for his visit was to take a digital video of our roof, but since my father does not speak or understand English that well, he couldn’t communicate with Jacob very well and he thought eventually he would leave. So Jacob still decided it was okay to go up on our roof thinking my father said it was okay which he did not and without proper consent. Eventually he came back down 15-20 minutes later to knock on the door and my father expressed his concern by the help of another family member and thought that he had already left. He also did not provide video of what he took and what exactly he was doing on our roof. I gave Jacob a call a few days later, and expressed my concern & asked for him to send me the video that he took of our roof, but he mentioned that “the file was too big” and that he couldn’t send anything but instead would rather meet in person. I would strongly recommend to not try to solicit business to someone if you don’t speak their native language. Coincidentally, a day later we started noticing a smell coming from the vents inside our home, we had someone come out & they mentioned that their was a crack in our heater from it overheating so much, that it produced toxic levels of c0. A strongly do not recommend this business.
AMRG, LLC Response
05/12/2023
Hi ****,
We would like to apologize for the miscommunication with your father, ***** is a very stand up, honest individual and would never deliberately mislead anyone. The same holds true for all of our representatives. Not all of our reps are multilingual, and we do occasionally struggle with communication when English is a second language. He assumed that your father said to go ahead with the inspection. Also, video files are very large and can not be sent through Gmail, which is why ***** offered to bring it to you in person.
On the subject of your heater, there is nothing related to a roof inspection that would cause your heater to crack.
Please let ** know when you would like to stop into our office to view the digital analysis of your fathers roof.
Thank you
Customer Review Rating
Average of 3 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.