Customer ReviewsforThe Tile Shop LLC

I visited several times and talked with ***. She is really helpful and knows her colors. She told me the grout that I picked out, I probably will not be happy with. She was right! I did buy my tile at this store after shopping around, but had to go elsewhere to find the right grout.

Terrible **************** and zero remorse. A few months ago, my wife and I chose The Tile Shop to help us complete an outdoor patio as well as a new master bathroom. Based on the recommendation of our contractor, the quality of materials, and the return policy, we opted for The Tile Shop above all others.Over the course of several months and several trips to the store, we purchased tile for both projects. Not at any time during our visits or purchase were we informed of a 60-day return policy, so you can imagine my surprise when, this past weekend, I was informed by one of the store specialists, that I could not return excess tile; we had missed a "60-day" return policy by two weeks according to the unremorseful or unapologetic employee.This is very disappointing, as we as the purchasers, were not involved in the pick up or the amount ordered. These activities were performed by our contractor and his subcontractors; therefore, we were not informed of a return policy of 60 days. As we purchased direct from the store, I am writing today in hopes that the The Tile Shop will reconsider, as we trusted in the recommendation and were hoping we could recommend The Tile Shop to other friends and family. I'm sure there is a corporate policy of some sort that *** be challenging for you to overcome to refund us for the unused tile (7 boxes), but we were hoping for more of a local, trusting, "word-is-your-bond" type of experience that builds loyalty.Our project is now completed, so we are not looking for future discounts. We are hoping to return the overage that neither me or my wife could have estimated nor could we have foreseen delays in our contractor completing work within 60 days. We'd really appreciate any leniency in this policy if it is within your control. I have reached out to the manager of this store, three times, (phone call, email, and in person) to no avail or response.

Have reached out 6 times to their corporate customer service and my concerns continue to be unheard. Two of the six calls, I was told that a sr corporate person, *****, would call me back. Still nothing,

HORRIBLE! I spent hours working on selecting tile for my bathroom renovations. I had to go home to measure and get accurate numbers as some of the tile was really expensive In the $100 per sq' range, so accuracy was important. I came in to pay for my tile so they could order and the person who helped me was off on that day, the other employees (there were NO OTHER CUSTOMERS in the store at the time) refused to help me stating I needed to come back when he was at work. This is a retail establishment so I was shocked that only one person in the store could enter my order into the computer and take my $12,000 payment for tile. The employees in the store were rude and unprofessional, I stated I would go across the street to Floor and Decor to make my purchase if they refused to help me and she said, OK you do that.