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Complaint Details
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Initial Complaint
03/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a car from the dealership and before I got it home the check engine light came on. After having it serviced by them the check engine light returned the second time driving it. I learned while having it serviced that there were things that were not disclosed to me as the buyer. One being the car was traded with the check engine light on and they said the only thing wrong with it was the battery needed to be replaced when asked it's history. The auto repair people informed me that the car was traded with the check engine light on and they got several codes off the diagnostics. Nothing was fixed & they just put it up for sale. They refused to fix the car and will not allow it to be traded back for the price which it was purchased for to go toward a car without any issues. This is nothing less than auto dealer fraud for misrepresentation and non- disclosure.Business response
04/10/2023
Business Response.
This customer purchased an older ********************** with 120, 000 miles on it "AS IS" there is no warranty expressed or implied on a vehicle for that age and amount. We understand she is disappointed however, no work was promised and we are not responsible for any repairs.
*****
Customer response
04/10/2023
I am rejecting this response because:
The car does not have ******* miles on it, I'm guessing they didn't even check the mileage of the car. I didn't even make it home with the car before mechanical issues began. AS IS does not mean you can sell a car with issues that was disclosed by the person that traded in the car & never repaired, yet told told the buyers that it was taken care of, in fact only swapped the battery out to turn off the check engine light. That is misrepresentation, fraud, and failure to disclose. I have tried to work with you but now I am getting a ***** that I never heard of or spoken to address this issue. How do you even know the issue if you never spoke with me?
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Contact Information
2500 Highway 61 W
Red Wing, MN 55066-1472
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.