Customer ReviewsforSmart Care Solutions

This is a total scam and I agree with everyone else on this thread. I did not realize that this would have cost so very much, when no one fixed the problem, but told me what the problem was which I already knew what the problem was and I ordered my own part myself and fixed the oven myself too. I tried to dispute ite it and they said no. DONT USE THIS COMPANY! No stars here but unfortunately we have to put a star.

If I could give zero stars, I would. Do NOT use this company! They will not give you a quote without credit card authorization. They dont give you any diagnosis estimate up front. They come and spend 45 minutes doing a diagnosis and then give you a quote which was honestly about twice what it should have been. I fixed it myself for almost 1/3 of the cost. But even though I elected not to do the work, I was charged not once, but twice totaling $1400!! They denied a dispute claim. What an awful way to do business. Avoid!!!! My fault for not reading the steam of bad and truthful reviews.

I had a bad feeling about this company from the very beginning. I told SmartCare the pilot light would not stay lit, so I provide all the information on my tilt skillet before the service technician came out including my phone number. I Didn't see them or even hear from them until I received a bill for $789.35. The Tech did nothing, I mean nothing. Didn't check the thermal coupler, tilt switch or anything, just a fat bill. invoice # ********

Wish I could add a zero star review. They are not worthy of a one-star review. Please do not do business with this scam business. Shameful! Hope they get shut down.

Complete scam!They came twice, didn't repair anything, the door was still broken, billed us.When we contacted them that the door was still broken, they sent *************** back for a 3rd time and billed us again. When we tried to dispute them and explain the first two repairs didn't fix the door we were ignored. In an effort to move on, we paid the larger of the two bills; they still refused to acknowledge us about the smaller of the bills and sent it to a 3rd party collection agency.Definite scam.

DO NOT use this company. They lie about services provided and their techs lie in their notes.We called Smart care to come and clean one ice machine and our walk-in cooler condenser. The tech came took care of both on the same day. We paid that invoice. Two days later early morning as I was leaving the store the same tech was there in his truck in our parking lot. When I asked him why he was there he said he didn't really know that they sent him back. I wasn't able to stay and no-one else was at the store. So he told me not to worry that he would clear it up with his Dispatch and I left. Turns out he sat in the parking lot and reported that he performed the services they sent him for. Now the company harasses me to pay for services we never received. We used them for preventative maintenance years ago but since we updated all our equipment we no longer wanted it and although I never formally cancelled anything not thinking this when on in perpetuity. If Smart care at the very least called to let us know they were sending someone back for this I could have at least disputed it. No-one ever calls they send people out and whether they perform work or not they charge you as if they did. I cannot pay this company for something they never did and unfortunately they will harass me forever. Save yourself the aggravation and find a smaller company that communicates with each other and knows what their techs are doing at all times.