ComplaintsforArcon Credit Solutions LLC
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Complaint Details
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Initial Complaint
11/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Be advised that this is not a refusal to pay, but a notice sent pursuant to the Fair Debt Collection Practices Act, 15 USC 1692g Sec. 809 (b) that your claim is disputed and validation is requested.This is NOT a request for verification or proof of my mailing address, but a request for VALIDATION made pursuant to the above named Title and Section. I respectfully request that your offices provide me with competent evidence that I have any legal obligation to pay you.Please provide me with the following: What the money you say I owe is for; Explain and show me how you calculated what you say I owe; Provide me with copies of any papers that show I agreed to pay what you say I owe; Provide a verification or copy of any judgment if applicable; Identify the original creditor; Prove the Statute of Limitations has not expired on this account Show me that you are licensed to collect in my state Provide me with your license numbers and Registered AgentBusiness response
11/08/2024
Arcon Credit Solutions, LLC (Arcon) is in receipt of the complaint filed by Ms. ***** ******** **** ********) on November 4, 2024,wherein she requested validation of the debt. Arcon is responding to the complaint with the following explanation.
On or about May 21j, 2014, the account, currently bearing number *****9980 was issued to Ms. ********* SSN *****9538. On or about September 16, 2024, Navy Federal Credit Union sold Ms. ********** account to *********************** client, Absolute Resolutions **************** (Client.) The account terms and other documents are in Arcons Clients possession. Shortly after the assignment, Arcons Client sent a letter notifying *********** of the assignment to them and its internal account number, *****2520. *********************** Client placed this account with ********************** for collection on or about September 26, 2024.
Arcon received Ms. ********* request for validation on November 4, 2024, and provided validation documents via the **** on November 7, 2024. That validation included the Notice of Sale and assignment, the Bill of Sale and Assignment from Navy Federal Credit Union to Arcons Client, Ms. ********* credit card application, the credit card agreement, and 13 months of credit card statement.Initial Complaint
09/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This is a debt collection agency they are threatening legal actions if I don't pay the, I have no problem paying them however they have repeatedly denied me the ability to pay them. I just want to pay my bill with a payment plan of $100 a month like I asked repeatedly and they keep telling me no they only accept payment in full. I cant afford a payment in full if I could afford to pay it in full it wouldn't have been sent to them in the first place. I need a payment plan and I want to pay it.Business response
09/23/2024
Arcon Credit Solutions, LLC (Arcon) is in receipt of the complaint filed by Mr. ****** ****** **** ******) on September 18, 2024.Arcon has performed an investigation into the allegation and provides the following explanation.
Arcon does have options to assist Mr. ****** in resolving his debt and welcomes the opportunity to discuss those with him.Initial Complaint
06/19/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My brother has been hounded by these loan sharks for over 6 years, and despite forcefully taking ************************************************************************ knowledge, let alone consent, they tack on 500 in interest to offset the amount they had to credit toward to total debt to rake him over for more. Meanwhile, the number they want us to call to dispute, is just an automated phone tree in spanish that hangs up halfway through its prompt.Business response
06/27/2024
Arcon Credit Solutions (Arcon) is in receipt of the complaint filed by *************************** (**************) on June 19, 2024. In accordance with 15 USC 1692c Communication in Connection with Debt Collection,Arcon is unable to communicate with **************. ************** can have his brother contact Arcon at ************.Customer response
06/27/2024
I am rejecting this response because:
He has called that number and it's just a phone tree in spanish that hangs up halfway through. This does not create a **** avenue of communication and should be raising even more red flags.Business response
07/03/2024
Arcon has tested the telephone number,************, and confirmed there is not a Spanish option or Spanish message associated with that number.Initial Complaint
05/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I would like to file a harassment complaint as this company calls my phone everyday, multiple times a day without leaving a voicemail. I also have no idea why they are constantly harassing me as I have no outstanding debt owed. My personal credit score is 833. This is getting ridiculous - I am on vacation and trying to enjoy myself and call after call after call. Interrupting me at work with calls etc. Again no voicemail outlining the issue. I have emailed them and called to tell them to stop and not in a professional way because I can't take it anymore. Thank you for your assistance.Business response
05/29/2024
The telephone number provided in the complaint, ***-***-2504 was provided to Arcon as a contact number for their consumer, and as such, Arcon did legally attempt to contact their consumer via that telephone number. ************** contacted Arcon on May 20, 2024, via telephone and e-mail stating we had reached the wrong person. Ms. ****** telephone number was immediately removed from the account file. ********************** has completed a thorough review of their records and can confirm this telephone number has been removed from their records and ************** will no longer receive telephone calls from Arcon at that number.Customer response
05/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I would like to add however that they claim someone gave them my information. I think I have a right to know "who" as I need to reach out to them directly to find out why a company would provide my information to a collection agency when I have no outstanding debt to be paid. I haven't been late with anything for over 25+ years. They should provide their "clients" name in their response. It's funny how quickly they removed my phone number rather quickly. If I owed a company money, why would they do that so quickly? Thanks for your help on this matter.
Initial Complaint
02/26/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
The call taker is most intimidating and matter of fact. Not easy to work with, offers no understanding with people trying to pay their debt. While I had a previous arrangement fall through, *** was most rude and matter of fact. As I try to pay off any debts I have, this is the worst company. All I would like is a payment plan other than the whole payment- we expect you to honor the payment. They have added greatly to the stress of trying to make right with debt.Business response
03/05/2024
Arcon Credit Solutions LLC (Arcon) is in receipt of the complaint filed by *************************** (******************) on February 26, 2024, wherein he alleges that the agent was not easy to work with. Arcon has performed a full investigation into this complaint and provides the following explanation.
The agent at Arcon had a conversation with ****************** on December 26, 2023, and during that conversation, both parties agreed to settle Mr. ******** debt for less than the amount owed and set up payment for ******* 12, 2024. On ******* 4, 2024, ****************** contacted Arcon and asked to move his scheduled settlement payment to ******* 30, 2024, which Arcon agreed to do. On ******* 29, 2024, ****************** contacted Arcon and asked to move his scheduled settlement payment to February 15, 2024. The agent advised ****************** the settlement offer was only good for ******* and ***************** agreed. Later, on ******* 30, 2024, ****************** attempted to make the settlement payment, but the payment was unable to be processed due to insufficient funds. ****************** contacted Arcon on ******* 31, 2024, and asked to reschedule the settlement payment for February 28, 2024, at which time the Arcon agent informed ****************** the previous settlement offer was no longer available, and the total balance was owed in full. ****************** agreed and set up a payment for February 28, 2024. On February 26, 2024,****************** contacted Arcon and asked to move his scheduled payment to March. Arcon advised ****************** the payment was not able to be moved again. ****************** acknowledged this and stated the funds would be available.Customer response
03/05/2024
I am rejecting this response because: while the statements are true, the attitude and the demeanor of the call taker was most unprofessional. their website stated if you needed to change a payment to call 2 business days ahead. "***" was most rude and pressuring in getting this debt settled.Initial Complaint
09/05/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with ARCON CREDIT SOLUTIONS. I do not have a contract with Arcon Credit Solutions. They did not provide me the original contract as asked.Business response
09/12/2023
Arcon Credit Solutions LLC (Arcon) is in receipt of the complaint filed by ************************************ (********************) on September 6, 2023, wherein he states that he is not liable for the debt with Arcon because he does not have a contract with Arcon and that Arcon did not provide him with validation of the debt as he requested. Arcon has performed a full investigation into this complaint and is resolving this complaint with the following explanation.
Arcons client, ********************************************** LLC (Client), purchased Mr. ********* account from ******************* of *****,in February of 2019. Arcons Client placed Mr. ********* account with ********************** for collection on May 18, 2023. Arcon has not had any communication with or received any correspondence from ******************** until notification of this complaint. This is the only request for validation Arcon has received. After receiving this complaint, Arcon mailed ******************** the validation information,including the Bill of Sale transferring ownership from ******************* of ***** to Arcons Client.
Initial Complaint
10/25/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Persons claiming to be with this company have been calling myself and my spouse repeatedly, not respecting requests to be taken off their list. Neither of us have debts that could be collected by them and my spouse's number is not associated with any debts/accounts whatsoever. They have robo-called from multiple numbers and been very rude on the phone. If they are spoofers, they are damaging the reputation of Arcon Credit Solutions. If they truly work for Arcon Credit Solutions LLC, then shame on the company. Two numbers they have used are ************* and *************Business response
11/02/2022
Arcon Credit Solutions, LLC (Arcon) is in receipt of the complaint submitted by ******************************* on October 25, 2022 and completed a full investigation into the matter.
Arcons Director of Compliance did contact ************ upon receipt of the complaint and was able to determine which telephone number(s)Arcon was dialing in an attempt to locate a consumer that Arcon has a business relationship with. Arcon has removed the telephone number that ************ provided from its dialing platform and ************ will no longer receive telephone calls from Arcon.Initial Complaint
07/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
**. Law statute of limitations of 4yrs. It has been 5. Information is incorrect on amount paid also amount of it is wrong. They will not stop writing, texting and mailing. I only live on SSI. and a small pension.Business response
07/15/2022
Arcon Credit Solutions, LLC (Arcon) is in receipt of the complaint submitted by Mr. *********************** on July 11, 2022.
**************** account, the SoFi/Installment Loan originated by ***************** in December 2016 was purchased by Arcons client, ********************************************** LLC in August 2020 and placed for collection with Arcon on June 15, 2022. Between June 15, 2022 and July 11, 2022, a total of one letter, three text messages and six calls were placed in an attempt to reach **************** for resolution of the debt. All accounts are reviewed by Arcons client for collection eligibility prior to placement, and it was determined that this debt was indeed eligible for collection in alignment with Georgia laws. While Arcon does not furnish any information to the credit reporting agencies, Arcon confirmed with its client, ********************************************** LLC, that all information being reported is true and accurate.
In alignment with Arcons policies regarding any complaint, Arcons Director of Compliance has reviewed the collection attempts on **************** account. Arcons Director of Compliance has determined that Arcons collection attempts are within industry regulatory guidelines as well as internal policy.
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Customer Complaints Summary
12 total complaints in the last 3 years.
7 complaints closed in the last 12 months.