ComplaintsforSeal-Rite
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
6-14-24. I ordered this ************ 1.00 ***** ***** 0.00 ***** AFTERCOOLERHOSESSTEFLON5/8"ODX8-3/4". They sent the wrong part ,it didn't fit. I had to have one made as they wouldn't accept a return. I even offered to send them back the broken one that was removed from the machine along with the wrong one so they could see it was wrong. The lady said too bad,no refunds. BTW it was from a $17,000 machine I bought from them and they had in their records so that's another reason they shouldn't have sent the wrong partBusiness response
07/19/2024
********************* ordered a non returnable part. It is advertised as non returnable on line, in the catalog and he would have been told when you made the purchase. In order to keep the integrity of of products there are products we do not accept as returns. The material our units handle is abrasive. The details of the order are attached from online, the invoice is attached as well. Seal-Rite will not refund his $95 on a non returnable part.
Customer response
07/19/2024
Complaint: 21953370
I am rejecting this response because:
I was never told it was non-returnable . I did not use the catalog . The person who answered phone (*******?) looked up the equipment I bought and matched it up to my machine . They sent the wrong part, bottom line
Sincerely,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.