Customer ReviewsforDean Team Automotive of St. Louis

I bought a 2019 ****** Rogue SL AWD from **** Team, my transmission needs to be replaced and I have only had this suv less than two years. They have told me because I did not buy another extended warranty they will not help because my car is above ****** miles. I have ***** miles on my SUV. Multiple repair companies have told me the ****** Rogue and Sentras have bad CVT transmissions.

I'm sorry that ***************** is in this position with her transmission needing to be replaced at the above stated mileage of ******. We had sold the vehicle to the customer at a mileage of ****** and a date of 12/19/2020. The mileage difference from from then until now is ****** miles and approximately 1 year and 10 months and 9 days ago. The vehicle, at the time of sale, had went through our shop and reconditioning process that included both state safety and emissions test (which was passed) an oil/filter change, tire rotation, and both front wipers replaced due to wear. The vehicle had no transmission conditions present at that time and was sold in good faith and good condition by our Hyundai store. The customer was offered an extended service contract for purchase and declined. There is absolutely no way that we could have know that the transmission would have issues over ****** miles after the purchase. It sounds like possibly ********************* complaint would be with the original manufacturer as opposed to the selling dealer. Even that complaint to the original manufacturer, ******* would be unfounded as the powertrain warranty on that vehicle is 5 years or ****** miles. My suggestion would to be to possibly reach out to ****** in regards to possibly getting assistance with a out of warranty goodwill claim if they choose to do so for customer satisfaction.

Hello, I bought a 2016 Hyundai ****** used in 2018 for my daughter. We were sold a 10 year / 100k mile warranty. They tell You everything that could go wrong & the cost. I get it, its Your job to sell. Fast Forward to July 2022 & the engine blew, I went from a Customer to a defendant in a court of law & had to prove my case, which I did. Dean Team Hyundai had my car in the shop for 100 days (one hundred days !!!!) They did the engine change & I get in it to hear a loud squeal; I'm thinking a belt is slipping & it went away, not a big deal because it has not run in 100 days. I give it back to my daughter & the squeal continues upon *********** look at the receipt from @DeanTeamSTL , the bottom reads excessive clutch slipping from the time of startup..... What? This was not the case prior to the engine blowing. I go back to the service department (who was great the whole ***** ****** suggest starting a new claim for the clutch slippage. The point of my story is that the used extended warranty company is painfully slow & I cannot afford to have the car in the shop another 3 months. I just wanted to make everyone aware of my extended warranty experience, I would not recommend.

We understand the customer's aggravation but we have no control over what the extended warranty covers and what they do not as they are an external company that stands on it's own. The service department tried to be an advocate for **************** and we, as a dealer, covered and additional $1200.00 of parts that the extended warranty company did not cover out of pure dealer goodwill for him and his daughter on this same claim. The vehicle was not drivable when it came in so the additional notes were put in after the repair was completed and able to run and drive.......all notes are as follows by the tech:MPI screen not loading found that brakes are making noise due to rotor condition pads are in good condition minus glazing aeb light is on and has been on since startup with damage to front end PTS clutch is slipping excessively and has been since startup At that point in time a new claim would have to be started anyway as the claim would have been for a different issue. Again, we were unaware of any slippage at time of drop-off due to the vehicle not being able to be test drove. We would be happy to help **************** out if he would like to pursue another claim with his warranty company if he so chooses to do so but t we cannot guarantee any specific time frames for him....we can promise only to do our best as we did for him on this particular claim as well.