Customer ReviewsforEyecare Partners, LLC

Columbia IL Terrible staff member/friendly doctor. I went to get an eye exam. When I walked in to the store, the front desk worker asked if I had an appointment. I said yes and she asked my name. I told her my name and appointment time. She found my appointment and asked for my id/ insurance. I gave her my cards and said that my insurance has to be run as a medical exam not eye exam. She said that isn't how it works. I said my HR department told me to tell you to run it as an eye exam. She said, "I don't care what your HR department says, we cannot run as medical because we would be committing fraud." I was stunned by the response. I said this is what I was told to do. She said they only way is if you have a medical condition to justify it. She started listing off conditions, which I currently have. I said yes to them. She said, "Well, then what are your medications?" I said I not going to discuss my medical in front of citizens and other employees in the lobby. I said this is a ***** violation for you to discuss my medical in public. I would like to see a manager. She said, "Why?" I said because you are rude. She replied back stating I was rude. I asked again for a manager and she said no. Why don't you get a manager? She said this didn't warrant a manager. I asked for a third time for a manager and she walked away. Finally, the manager said she walked in and came to the front desk. She took my insurance card without restrictions and scanned into the computer. The front desk worker was now at another computer across the lobby. As I was discussing this situation with the manager, the front desk worker again was yelling across the lobby about it. The manager told her to be quiet. The manager gave my cards back without incident and said we will call you when ready. I stepped outside and called their Headquarters to complain. After a discussion, the headquarters representative said they would investigate. I would like an apology.

We sincerely apologize to this patient for their experience at our ********, IL location. Our exams are billed out to insurance companies dependent on the diagnosis that the doctor finds in the exam lane. No specifics of a particular patient diagnosis or medications should be discussed where others can hear and should be treated with sensitivity as this information is private. We have lifted this encounter to leadership over the office who will be reaching out to the patient directly. We again apologize for this experience and will be following up with the staff and patient.

Purchase 2 pair of glasses went back to pick them up and can't see. Rep. **** I have to let my eyes adjust to the new prescription . Took them back and was told the ** has left and have to go to a new office because the new doctor do not take my insurance. I have already paid for the service and then said I owe them *****. I'm still waiting on the district manager Cj to call me. Do not go to Clarkson Eyecare in ************** in ******** a rip off

We apologize for this patiednt's frustration. Unfortunately according to our records the purchase of 2 pairs of glasses by this patient was over 2 years ago. As prescriptions are only good for one year, there is not anything we can due regarding these purchases given the expired presciption and the 2 year purchase date. This patient also purchased glasses with us in 2023, however that prescription is also now expired due to a purchase date in May of 2023. In regards to an account balance, there is nothing in our records indicating that this patient owes a balance on any of their former transactions. If this patient has any further concerns, we encourage them to contact the office of their visit in 2023, or our corporate offices at ************.

I have never had to wear glasses except readers. This was my first experience buying glasses that I needed to wear at all times. The ** was great but when it was time to pick out frames the ** had to find someone to help me. Once she found someone to help me, that person seemed so annoyed. When I had questions I had to ask someone else. When my person came over, after I waved her over, I asked if they had a pair of glasses I liked in black. Then I asked her how do they looked on me. She says, Im not giving you my opinion because I told you, you needed the ones with nose pads so Im not giving you my opinion. Maybe I was going to buy 2 pairs, she didnt know because she was never around trying to figure out what I wanted or what I was going to buy . I then walked out without buying any. She was so rude. And the sad part I was so excited to finally take that step and go get my eyes exams and to get glasses so I could actually see. People like that do not need to be in a job that is customer facing.

We apologize to this patient for her experience at one of our locations. This should not be the kind of encounter that any patient or visitor to one of our offices has. We have escalated this to leadership over the location to dig into the patient's chart to address this with the employee who helped this patient as well as asked leadership to reach out to this patient to discuss their experience in person.

Absolutely the worst in Eyecare! My prescription has not changed, yet my glasses are wrong. Its been 4 months and they are still wrong. Everything is blurry and they still have no clue how it happened. They have my glasses (I paid 4 months ago for), and they dont even care. Will never go back there!!!

We apologize to this patient for the frustration they are having with their glasses, that is not the experience we want any patient to have. Unfortunately we are unable to locate the patient in our system using the email address or zip code provided to match recent sales to the patient's chart. We are happy to assist this patient in meeting their needs and encourage the patient to reach out to leadership at the location they visited or by calling our corporate office at ************ where we can ask additional information to match them to the correct person able to assist.

I asked for a refund on a pair glasses for my son after an order was placed. I called the office and had to leave a voicemail requesting the order to be cancelled and refund later in the afternoon after his eye appointment that we went to with my wife. I did not receive a call back at all. I called back the next day in the morning and finally got a someone the phone. I was told that there was a $40 re-stocking fee for cancelling the order because Clarkson has ONLY A 2 HOUR WINDOW FOR CANCELLING an order for eye glasses and frames. No refund would be issued if I did not agree to the $40 restocking fee. I told them that I called the day before and left a voicemail and I needed to speak with a manager. I was rudely put on hold and a few minutes later the representative said I called after 2 hours the order was placed and therefore there was nothing she could do but refund me the $250+ amount and then charge the $40 restock fee. Also, I was given a manager to speak with after asking for one. Reluctantly I agreed and gave her the number the charged credit card over the phone. I had to repeat it to her several times. Later she calls my wife's phone, as that was the number on record, to advise that the credit card number I gave her was invalid. So went to the location itself to show the representative the credit card in order to receive the partial refund. While there I asked there the policy is stated that you only have 2 hours to cancel an order and about the $40 re-stocking fee. She pointed to a QR code at the bottom of the invoice with very small font printed underneath it stating that it contained information on Clarkson's return policy. I immediately was angry about the fact that the return policy was not made clear at the time of sale and also that Clarkson did make it clear and more transparent of this policy. This is not good business! Clarkson has lost my business.

We apologize for this patient's frustration and will escalate his concerns to leadership over the location to use this for training purposes. As with many custom orders our return policy is specific due to the nature of the order the patient places in the office with us at the time of purchase. When the patient checks out the order is transmitted electronically to the lab, and work on the patient's specific and individualized prescription matched to the measurements of the frame they chose begins immediately. We thank this patient for their feedback and will take steps to relay it to the proper parties for review.

I had an appointment on 01/02/2024. I paid the part of the bill not covered by insurance. In July 2024 I received a bill stating that I owed an additional $270.00. If I add what I paid, plus what the insurance company paid, and the $270 that they say I still owe, it comes to more than the total bill. I called the billing office on 07/24/2024 and was told I only owe $35 but the adjusted bill would need to be reviewed and that it would take 2 weeks. I keep receiving notifications that I still owe $270. I called again on 08/14/2024 and was told that the adjustment was still being reviewed. I received another bill, so I called today 08/19/2024, I am now being told there is no record of my previous calls. I can't understand what is going on and no one seems to be able to help me.

We apologize to this patient for the frustration they are experiencing getting an answer regarding their account. This review has been escalated to leadership over this specific location so that we can work with the billing department to get answers for this patient. We thank the patient for their feedback and patience while we look into this matter for them.

I purchased contacts in April 2024 and only wanted what was covered by insurance. Clarkson told me they would request a refund. It is now July and I am still being told to wait, that the refund department hasnt answered yet. I now think this is a scam and I dont believe I will ever see that money again. Over $700! Its a shame because I like the doctor but will not deal with this business ever again. I have seen several reviews with similar stories.

We apologize for the frustration and the wait that this patient is experiencing. We have sent this patient's review over to the District Manager of our Vinnings, ** location and have escalated this to her attention. We are looking into why the delay of this patient's refund happened and are working to resolve this as quickly as possible. We thank this patient for their feedback and for the opportunity to help make this right.

I had a appointment at Clarkson eyecare in *************** on 6-18-2024. I saw the optometrist and told her that I liked my prescription and would like to have that prescription on my new glasses. My old ones were about 6 years old and with sun and dust I wanted a new pair. She said the same prescription would work on new ones. I had her check my old glasses for prescription. She did and said 3.25 was for left eye. I went to desk where they print out prescription. She printed out the prescription and it said 3.00. I had them check my old glasses for prescription. She did and said that they were 3.25 for left eye. I said the prescription printout says 3.00 if they could check with optometrist. She said I would have to make another appointment to ask her. I Am disappointed that they would not tell me why they changed the prescription. The lens alone cost almost 600 dallors

We apologize that the staff at our **** location was unable to answer this patient's question. The patien absolutely does not have to have another appointment to receive an explanation. Leadership from this office will be working with the doctor and the patient to explain in detail the answers to this patient's inquiry. We thank this patient for their feedback and encourage them to call ************ with any further needs.

Received an eye exam last month, was sold on purchasing the contacts from them and that I would receive a rebate from ************** I submitted my rebate claim but was denied because I did not have an offer code that was supposed to be provided to me by Clarkson Eyecare. I called twice and still was not provided this offer code. This is a complete rebate scam and I also reported them to the ************************ for fraud.

We apologize that this patient has had such an issue submitting their rebate. Notes in the patient chart indicate that the office has offered to help the patient submit this rebate so that he can receive his money if he stops by the location. This offer to help the patient still stands, and we encourage this patient to take advantage, as the rebates that we offer are specific to our company and come from the relationship that we form with our contact lens vendors. We thank this patient for his feedback that this process is more difficult than expected and will pass that along to our contact lens vendor as well.