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Complaint Details
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Initial Complaint
06/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Pier Magic was paid $25450.00 to install piers under the foundation of our house. The primary reason for chosing PierMagic is that they offered a Lifetime Transferable Waranty. In 2022 we decided to sell the house. We called pier magic to have them measure and check the foundation because there is a crack in one of the walls. Pier Magic (******* ******) informed me that they no longer honor the Lifetime Warranty.
Business response
06/28/2022
We would like to address this situation directly with the customer. This review is an outlier to our other highly rated reviews, which we take very seriously. We learned about this situation Friday afternoon and intended to call you on Monday to resolve. Consequently, we are blindsided by your review without an opportunity to rebuttal and have an amicable conversation. We would welcome the opportunity to discuss further on Monday when our owner is available to discuss. [Update: we spoke with the customer today and they have agreed to our team coming up and assessing the situation for a possible solution.]
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.