ComplaintsforTri-Lakes RV
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/26/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Date of transaction was around 05/20/2022. My wife and I bought an RV (camper trailer) from Tri-Lakes RV. They provided us with all the paperwork, including a COPY of the title. We were told the title would be mailed to us within 30 days. We did not receive a title within 30 days. We tried calling the business numerous times and nobody had an answer for us and said the owners weren't there every time we called. In July, 2022, my wife went to the business and the owner's wife (****************) was there. She told my wife that they sold 2 campers that day and the titles "got switched," so they had to send them off again. We still have not received a title, and it's been over 2 months since we were told that (4 months total). On 09/16/22, my wife went to pay a bill at ******* Tire in Bolivar, and pick *********** to our vehicle that they worked on (*********************** owns Tri-Lakes RV and ******* Tire). **************** happened to be working at ******* Tire that day and my wife called me. My wife handed her phone to Karma and I asked Karma where our title was. She told me the same story about the titles "being switched" and I told her that she told us that story over 2 months ago. She then told me her husband owns the businesses and she has no control over them. She said her husband took the titles from her and was then in the hospital for over 30 days. I told her to have her husband call me, which he never has. 4 months later, we still have no title, and we will owe late fees when we go to title and register the camper. It is useless to us right now because the temp tag they provided us expired in July, 2022, yet we have been making payments on the camper since the purchase.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.