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Complaint Details
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Initial Complaint
03/04/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Bought a 2023 camper , ever since I had I keep finding and fixing water leaks. Had sent back to have waters leaks fixed and none were found . An it still continuing to leak water
Business response
03/07/2024
First, thank you for bringing this complaint to our attention. ************** did purchase a new Dutchmen Astoria fifth wheel from our dealership in July 2023. We do have a record that his unit was brought back to our dealership in October 2023 for warranty repairs which included a water leak in a storage compartment area, a LP leak, and problems with the dinette. Since then we have no record of any further contact from or interaction with **************.
As soon as this complaint was opened, we attempted to make contact with **************. We called and left a voicemail. We have also sent a text message. Both the call and text message came from our dealership number of ************. We have also sent him an email. We hope that ************** will bring his unit back to our dealership so that we have the opportunity to address the issues raised in his complaint. Although our service calendar is quite full, our service manager stated that he will give top priority to ****************** unit. His unit is still under the manufacturer's warranty.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.