ComplaintsforRegional Finance

• Initial Complaint

  02/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I am writing to express my serious concern about the disclosure of my personal information to credit bureaus, leading to inaccuracies on my credit report. This situation has caused significant financial and emotional distress.As stated in 15 USC 1681 Section 602, I assert my right to financial privacy and expect my information to be treated confidentially.Moreover, 15 USC 1681 Section 604(a)(2) emphasizes that a consumer reporting agency cannot share account information without my explicit consent, which I have not provided.I have identified discrepancies on my credit report related to REGIONAL FIN, negatively impacting my financial situation. I urgently request the correction of these errors.Additionally, I wish to highlight 15 USC 1666(b), which prohibits creditors from treating credit card payments as late under specific circumstances.For your reference, my account information is as follows:Account Number: **********I request a thorough review of my account, immediate rectification of credit report inaccuracies, and strict adherence to federal regulations governing my information.Failure to address these issues promptly may result in legal action. I appreciate your prompt attention to this matter.Sincerely,*************************

  Customer response

  04/05/2024

  I am writing urgently to address the inaccuracies on my credit report arising from the disclosure of my personal information to credit bureaus, causing significant financial and emotional distress. As stated in 15 USC 1681 Section 602, I assert my right to financial privacy and expect the confidential treatment of my information. Moreover, under 15 USC 1681 Section 604(a)(2), a consumer reporting agency is prohibited from sharing account details without my explicit consent, which I have not provided. The discrepancies associated with REGIONAL FIN have adversely affected my financial standing, requiring immediate correction. I also stress adherence to 15 USC 1666(b), which prohibits creditors from treating credit card payments as late under certain circumstances. Below are my account details for your reference: Account Number: ********** I urgently request a thorough review of my account, prompt rectification of credit report inaccuracies, and strict compliance with federal laws governing my information. Failure to address these concerns promptly may result in legal action. Your immediate attention to this matter is appreciated. Sincerely, *************************

  Business response

  04/12/2024

  Regional Finance **** ********************************************* **** www.regionalfinance.com **** ******************** **** **** **** **** April 12, 2024 **** **** ***************************** ****Via Electronic Upload **** **** Re: Better Business Bureau Complaint ******** **** **** To Whom it May ******** **** **** I am writing in response to the complaint that ************************* filed with the Better Business Bureau (BBB) **** dated February 21, 2024. Regional Finance (Regional) appreciates the opportunity to address Ms. **** ******* concerns. At Regional, we truly value our customers satisfaction and will work toward the **** resolution of any issues. **** **** ************** complaint, she states that she did not give Regional permission to report her information **** to the credit bureaus. She would like any inaccurate information corrected on her credit report. **** **** Regionals records indicate that the account ending in 6926 was originated in Ms. ******* name on ****October 22, 2021, in the amount of $1,480.00. Please find enclosed, a copy of Ms. ******* loan contract. ******************** is advised to review the Credit Reporting; Identity Theft disclosure, which can be located on ****page seven of the Promissory Note and Security Agreement. When **************** provided her signature to ****the contract, she agreed to and acknowledged that Regional will share her account information with the ****credit bureaus and that late payments, missed payments or other defaults may be reflected in her credit ****report. Regional has a statutory duty to supply accurate account information to the credit bureaus under the ****provisions of the Fair Credit Reporting Act (FCRA). For this reason, Regional is unable to remove the ****tradeline associated with the account in question at this time. **** ****Sincerely, **** **** *********************** ****

• Initial Complaint

  06/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a loan with regional finance. I lost my job a few months ago and was unable to make payments. I got a new job and called them to make arrangements on the payments I owed. An agreement was made and I had to make a payment first. I made the payment and waited for the documents they were supposed to email me but never did. Instead they wanted it in person which is fine when I have a day off. The Arnold office continued to harass me by calling me 10 times a day, plus my each of my family members. They then started harassing me at my place of employment. Today I answered to a woman named **** who I told I would come in Thursday or Friday to sign the documents but that she could not contact me at my work again. I then informed her she was committing a felony by violating the fair debt collection act which prohibits harassing people on the phone for debt. **** then scoffed at me and said she was tearing up the agreement because I called her on the felony she was committing. As I already made a payment for the new loan terms she has violated that agreement as well and it is theft because they took the money by misleading means. I want an apology, disciplinary action against **** and the continuation of the agreed deal. I stated a grievance and she responded inappropriately to someone she was harassing.

  Business response

  06/27/2023

  June 27, 2023
  
  
  ******** ********
  Via Electronic Upload
  
  Re:       Better Business Bureau Complaint ID ********
  
  Dear Mr. ********,
  
  I am writing in response to the complaint that you filed with the Better Business Bureau (“BBB”) dated June 20, 2023. Regional Finance Company of Missouri, LLC (“Regional”) appreciates the opportunity to address your concerns. At Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issues.
  
  In your complaint, you state you contacted your local branch to make arrangements on payments owed on your account. You stated that you made the requested payment and awaited documents that you were told would be sent to you, but was then asked to visit the branch again to obtain the documents in person. You further state that the branch harassed you, your family and your place of employment with repeated collection calls. Finally, you claim that an employee threatened to void your loan agreement when you asked not to be contacted at work.
  
  Regional’s records indicate the loan ending in **** was originated in your name on June 27, 2022. On June 14, 2023, you expressed interest in a renewal in order to bring the account current and a renewal application was initiated. On June 20, 2023, the branch contacted you at your workplace number in an attempt to acquire the documentation needed to move forward with your renewal, not for collection purposes. During this conversation, you requested that the employee cease calls to your place of employment. Your claims that the employee threatened to shred your agreement after being asked to cease calls could not be validated. Regional has confirmed that after this conversation, your workplace phone number was removed to ensure no further calls were made, as requested. Regional has also confirmed that no calls to your references have been made and that all calls made to you were in accordance with company policy. Per Regional’s review, you spoke to the District Supervisor regarding your concerns on June 22, 2023, and successfully completed your renewal application, initiating the loan ending in 0387. Should you have additional concerns regarding your account, please contact the branch directly at ***** ********
  
  Regional appreciates your business and would like to thank you for choosing Regional for your financial needs. 
  
  Sincerely,
  ******* *******************
  Compliance Manager

• Initial Complaint

  01/10/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 01/09/2023 I was contacted by Regional Finance during inappropriate and obscene time of the day. I have talked with Regional multiple times on when its appropriate for calls to be made and they seem to disregard that. At this point I feel as if i’m being harassed in order to use additional products offered by Regional Finance. It’s literally a note in my account that indicates to all representatives on what is acceptable and not obscene times to contact me.

  Business response

  01/18/2023

  Dear Mr. **********
  
  I am writing in response to the complaint that you filed with the Better Business Bureau (“BBB”) dated
  January 10, 2023. Regional Finance Corporation of Missouri, LLC (“Regional”) appreciates the opportunity
  to address your concerns. At Regional, we truly value our customers’ satisfaction and will work toward the
  resolution of any issues.
  
  In your complaint, you state Regional contacted you on January 9, 2023, during an inappropriate time of
  day after previously advising Regional that calls should be placed after 4:30 pm. You further state that
  Regional continues to disregard your requests by harassing you with solicitations for financial products. As
  a result, you request that Regional contact you regarding this matter and make a correction to your credit
  report.
  
  Regional’s records indicate that you spoke with branch personnel regarding this matter on January 11, 2023.
  During this conversation, you received an apology for the phone call, and it was explained to you that the
  call was placed by a new employee. Please be advised that the issue was addressed with this individual and
  the account in question has been notated to reflect that no calls should be placed before 4:30 pm. You will
  no longer receive calls before this time. Additionally, Regional is contractually obligated to report accurate
  account information including late payments to the credit bureaus according to the Fair Credit Reporting
  Act and for that reason, it cannot update any remarks appearing on your credit report at this time. Should
  you have additional concerns regarding the account in question, please contact the branch directly at ***** ********.
  
  We appreciate your business and would like to thank you for choosing Regional for your financial needs.
  
  Sincerely,
  ***** * ****** ***** ** ****** ********** *********

• Initial Complaint

  06/23/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have a loan with them. They sent out a flyer stating they know it is tough times and they said they can push a payment to the back end of the loan for a fee $15.20. I paid that and I noticed that after I paid to move the payment back, I am owing more than I did plus after making the payment, It went all to my interest and not to my principle. They are not explaining why and I don't understand.

  Business response

  07/01/2022

  Dear Ms. **********-*******:
  I am writing in response to the complaint that you filed with the Better Business Bureau (“BBB”) dated June 23, 2022.
  Regional Finance Corporation of Missouri, LLC (“Regional”) appreciates the opportunity to address your concerns.
  At Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issues.
  In your complaint, you state that you paid a fee of $15.20 to defer a payment on the account in question and noticed
  that the account balance has increased since enrolling in the deferral. You further state that your payments are applied
  to interest as opposed to the principal balance. Finally, you state Regional has failed to explain how payments are
  applied each month. As a result, you are asking Regional to review your account and make any necessary billing
  adjustments.
  Regional’s records indicate you originated the loan ending in 8233 on December 3, 2020, for a total amount due of
  $3,500.97 including interest and fees. You later refinanced the loan ending in 8233 on April 10, 2021, originating the
  loan ending in 1798 with a total amount due of $3,650.68, of which $1.255.03 was paid on the prior loan and $744.97
  in proceeds was paid to you. On June 10, 2021, you renewed the loan ending in 1798, originating an interest-bearing
  loan ending in 7252 for a total amount due of $17,314.71 including interest and fees, of which $1,580.90 was applied
  to the prior account and $5,669.10 in proceeds was disbursed to you. Please be advised that an interest-bearing loan
  is a loan in which a borrower is required to repay the stated principal amount of the loan plus interest accrued at a
  stated rate. Enclosed, please find a signed copy of your loan contract, which outlines the terms of the loan as explained
  to you at origination. The “Payment Application” section located on page three of the agreement establishes that
  payments will be applied in the following order: (1) to late charges and other permissible charges; (2) then to any
  accrued interest; and (3) then to the principal balance of the Promissory Note. To date, the principal balance on the
  account has been reduced by $538.53 Additionally, please see the enclosed Payment History Report and note that you
  submitted a payment in the amount of $15.20 on April 5, 2022, to satisfy a previous partial payment. While reviewing
  the enclosed payment history, please notice that the “Interest” and “Principal” columns indicate the dollar amounts
  being applied to each balance after payments are received. Finally, the letter in which you refer to in your complaint
  was sent to notify you that Regional’s Home Office automatically processed and completed a deferment of your loan
  for the month of February 2021. Should you have additional concerns regarding the account in question, please contact
  the branch directly at ***** *********
  Regional appreciates your business and would like to thank you for choosing Regional for your financial needs.
  Sincerely,
  ***** * ****** ***** ** ****** ********** ********* ************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩