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Complaint Details
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Initial Complaint
03/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I currently have a plumbing issue that has sewerage backing up in to my bath tubes and also shower. Both toliets are unable to use since Tuesday. Maintenance has talked rude and disrespectful stating that bath towels had been flushed down toilet but did not show evidence. Showed evidence of flushable wipes . Called leasing office have been spoken to disrespectfully. And un caring. Asked leasing manager about how I would be accommodated since Im in a rental with no plumbing and unable to have running water. No help and no concern for a tenant. No longer takes calls all go to voicemail today is Friday
Business response
03/29/2024
This issue was caused by the tenants. We were onsite within 30 minutes of initial call. The call detail with supporting photos is attached. The owner is not responsible to accommodate when the problem was created by the tenant.Initial Complaint
09/06/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I moved into this apartment on 1/21/2022. Prior to moving in, I looked at the property and there was nothing wrong. Then I moved in and there are roaches. I've been in the bathroom and the roaches are falling out of the vents. They have sprayed, but they are still around. The bathroom was leaking inside the wall. I sent them pictures of it. They fixed it upstairs but didn't fix my bathroom. This is not a safe place to live. IN the lease, it states if you break it, you are responsible for two months rent. I shouldn't have to pay that because of the issues here. They haven't complied with their part of the agreement.Business response
09/15/2022
We have no record of any further notification from this tenant after the first notification of the problem. There have only been 2 work orders opened by the tenant one for the insect issue and one for the bathroom leaking. Both were responded to and completed. The tenant called on September 1st and notified us that she was going to buy out her lease. On September 6th she called back stating she was not going to pay the lease buyout. She said she didn't think it was fair and the hung up. We believe that the tenant is simple trying to break her lease.Customer response
09/16/2022
Complaint: ********
I am rejecting this response because: I had called in May. I sent pictures to them. They told me that they will fix it. I called twice in June. They were to send maintenance. I have been waiting for them to fix it and no one has came to fix it. I will share pictures.
Sincerely,
***** ******Business response
09/16/2022
The pictures provided in the rejection are prior to the repair. Attached is the original work order (Meld) with the pictures provided at the time the work order was created. Also attached is a screen shot of all work orders created by the tenant. Also attached is a log of communications from our property management system. There is no record of calls after the work order was completed.Customer response
09/19/2022
Complaint: ********
I am rejecting this response because: When Property Meld came to the apart they came in the bathroom and said it looks bad we will get with SOTO to see when we will fix the bathroom said they said it would take a couple weeks that's when I called on June 8th to ask about the bathroom I was told they would let maintenance know and nobody came out to fix it and to those notes I only got rude with ******* because she hot rude with me first saying well you say the placewhwn you moved in and I said yes I did but when I looked at it prior to moving in it wasn't big roaches when I saw it and the bathroom wasn't leaking when I saw also they when it came to the bathroom I was asked how come I waited to say something about the the bathroom I didn't wait I called about it after Property Meld said they were going to get with SOTO to see when they could fix it Meld fixed the leak in the apartment upstairs but they didn't fix my bathroom
Sincerely,
***** ******Initial Complaint
04/25/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I moved out cleaned everything didnt damage anything and they still kept my security deposit for repaint and supplies I was supposed to get 475 dollars back after living there for a year that i never recieved and then they took 900 out of the **** and sent me 315.Business response
04/25/2022
**************,
After further review, we have determined that you should not have been charged for painting. We have decided to refund your deposit in full. A check for the balance has been mailed to you. We apologize for the misunderstanding.
Customer response
04/25/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.