Customer ReviewsforWaterway Gas & Wash

BEWARE!!! when you use waterway, I was a car club member.Went through the car wash and it damaged my Range Rover.****, who works at the ********** location handling the situation asked he asked me to glue my car where it was damaged from the car wash.Really? like Im going to glue my car. Of course I wanted to speak with someone higher up, I left a message for **** *****. He did return my call. He said Im happy to pay for half of it.Why should I accept half when the car wash caused all of the damage?. He said that it is a problem with my particular car, but it doesnt warrant letting the Customers Who **** Range Rovers know about this problem. Because it doesnt happen enough. He also told me to turn this into my insurance company. I am a St. ***** business owner with four companies. I will be placing letters in all of my businesses explaining the situation. I also have my attorney working on this. No one wants to be accountable for anything these days. Beware of this company.. ****** ******

We are aware of Mr. ******* claim and, although we do not believe car wash equipment caused the purported damage, as a valued customer have taken active steps to amicably resolve the matter directly with ****************. Unfortunately, those resolutions have been unacceptable to **************** and he has advised he has engaged counsel regarding this matter. Based on that information we are awaiting contact from Mr. ******* counsel to discuss any further resolution. We value all our customers and look forward to achieving an amicable resolution as quickly as possible.

Joke of a carwash -interior was filthy even though I purchased the full package! Dust and crumbs everywhere and streaks on the seats. I asked the kid for a rag and began wiping off areas all the while asking if this was really done. He kept claiming he had cleaned unitl I asked for a manager who came over and said it was all stains and damage. Dust is a stain? Crumbs are damage? Streaks that wipe off are stains?This was the worst carwash I have ever been to. My car is filthy. I WANT MY MONEY BACK!I WILL NEVER COME HERE AGAIN

We regret to hear about your disappointing experience you recently encountered with us. Your feedback is incredibly important, and we are committed to addressing and resolving any issues. We received your message on 2/19, and it has been promptly relayed to *****, the General Manager of our Lonetree location. ***** will be in touch with you shortly to discuss your concerns in detail and work towards a satisfactory resolution.

The new process they are using is unreasonable. They want you to put a sticker on your window that you did not have to have before the sticker is large and obstruct your view, which is unsafe for driving. The managers have become condescending and rude. The membership cost well over $600 a year. I will not be renewing my membership.

****************, thank you for the feedback. We understand your concerns about the **** sticker, but it is required for membership and only 1"x4" in size. We have multiple membership levels at affordable price points. We will be happy to discuss these options with you further. Please contact us at ************** or *******************************************

Waterway employee sold me a one month promotion while I was waiting in line to have a rented car while.on vacations and never told me it was a subscription with a recurring charges to my credit card.What a scam. They can easily check the record, the service was used one time only since I traveled to other city even before the month expected stay,very easy to verify on their system, but they denied my request to reimburse a second month charge. Be aware of waterway sell's skimmed practices. What a shame!

Dear ******************,We acknowledge the call received from you on 12/20/23 requesting the cancellation of your monthly membership subscription. In accordance with your request, we promptly processed the cancellation to prevent any further charges.If you have any inquiries or would like to address the charge that occurred in December, please feel free to reach out to our customer service team at **************. We will be more than happy to assist and resolve any concerns you may have.

**CAUTION** Waterway car wash will scratch up your vehicle and not care. Their machine brushes that go over the top of your vehicle stops at the top of your windshield and changes direction, it causes a "nail to a chalkboard" sound (In my experience over the past year). Sometimes their car wash won't dispense the soap properly so there isn't enough "lubricant" so the brushes end up dragging dirt and grime that ultimately will scratch your vehicle. They don't always spray off your vehicle before starting the wash.I wish I could've had a better experience and would love to share my opinion on ****, their managing partner, but I will just state the facts of my experience with him. It took three weeks before I finally heard from someone at waterway to setup a specific day and time five days later on top of the time I waited to get a response from ****. The first comment he made was that wont buff out. And made me go through their wash again which I noticed they mustve fixed something because the sound from the brush didnt happen for the first time. After speaking with him for a few minutes, he began to have an aggressive tone and talked in a raised voice at me when I wouldn't agree to his comments. He bickered with me about how to fix the damage only to offer no resolution and questioned me over and over on this (did not understand why). He stated Waterway does not detail cars so they can't buff it out and asked my why I don't just buff it out myself (It's on their website they offer full detail services). He claimed the "nail to a chalkboard" sound isn't coming from their brushes scratching my vehicle, but it comes from the bearings. He went as far to say his truck has the same exact scratches on the roof brand new from the dealership. He argued points un related to the issue to make his point like arguing over a stain on my hood that was bird droppings and tried to argue it wasn't bird droppings. Do what you will with this info. Thanks for reading.

We take matters like these seriously, and we want to assure you that we are committed to thoroughly investigating your claim. Waterway Gas & Washs investigation concluded that we are not responsible for the damage to your vehicle. Waterway has been in contact with you on multiple occasions regarding this claim. If you would like to discuss this claim further, please contact the General Manager at *********************************

The attendant drove off with my vehicle after I told him to wait a minute. My bag with my wallet, cell phone, and other valuables was still inside. I spoke with the, "manager" who rolled their eyes at me and told me sorry he must not have heard you. I sent an email to the, "general manager" and received a phone call from someone else who was not the general manager, who only had sorry to say. Management has failed to identify the root cause of the problem, and make an actionable plan to correct the deficiency in service as such, they will continue to provide this poor service at this location in ************* ** *****.

Were sorry you didnt have a positive experience. We feel the communication between our staff member(s) and you as a customer could have gone better and been handled in a more appropriate way. The Managing Partner for the Kansas City market, called and left a message around noon today with a way to reach her. Please respond if you wish to discuss further.