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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/11/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased an entree (scalloped potatoes) and other foods from the deli on November 10th. When I got home and began eating the potatoes, I crunched on a foreign object that was prepared in the food. It was a small pebble/stone of some kind. Luckily, I did not crack a tooth or swallow the item. I immediately contacted the store that I purchased it from. I asked for the store manager, **** *****, instead I was transferred to someone else. She was blunt, insensitive and rushed me off the phone. I explain what my experience was and her only response was: I will tell deli to remove the rest. Bring it back and we will reimburse you the cost. There wasn't any follow up concerns like: Did you chip a tooth? What was the object? What can I do to make things better? She didn't even offer an apology. I phoned back again on November 11th to forward my complaint about my treatment and yet again I was transferred and put on hold, twice. I never got a chance to talk with the store director. I phoned the corporate office at ************ and left a detailed message. No response.
Business response
11/14/2023
Good Morning, *** *******
I am so sorry for the delay in responding, as this message went to my Spam folder. I did receive your voicemail Monday morning (we are not open on the weekend) and asked Dana to contact you as soon as possible, which she said she did and is sending you a gift card. I am sorry about the inferior product, and I am so glad you did not chip a tooth or even swallow the foreign object.
**** ***** was off on Monday, and doesn't come in until a little later, and I will be contacting him about the way your phone call was handled.
For your inconvenience, I added 22,500 reward points to your account. We don't gain anything by upsetting our customers *** ******, and believe me, that was not our intention. I hope you have a wonderful day and a Happy Thanksgiving!
Sincerely,
********** ********
Dierbergs Customer Relations Manager
Customer response
11/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ******Initial Complaint
02/13/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
On February 12,2023 I went shopping at Dierbergs Southroads 63128 at around 1pm after checking out my groceries (over$60) I needed the manager, ***, to take my (2) coupons off ,one for a free carton of silk almond milk and one for ($5) off chicken he refused,he berated me and said I had printed the coupon off the internet. I’m 69 years old and on occasion I write to companies if I’m not satisfied with a product and they are kind enough to send me a replacement coupon. I think he decided to embarrass me because I’m an elderly woman and he could take advantage of me. I lost my daughter 2years ago and I am fragile and try to avoid conflict. I have been shopping at this store for over 40 years. I was treated as if I had done something wrong and I did not.Business response
04/05/2023
We are very sorry about the coupon misunderstanding. There are a lot of fraudulent coupons and we should never accuse someone of using fraudulent coupons. If she has any further questions, she can call me direct at ************, extension **
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.