ComplaintsforJean Ring Co
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/09/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed an order on 11/23/2021 from this company's website **************************] via ****** (as a guest; this website requires one use ****** to make a purchase). After a few weeks I had yet to receive the item I purchased, so I called the phone number on their website. This phone number has a voicemail asking patrons to instead contact them by email, which I immediately did. I didn't receive a reply, so I emailed them again a few weeks later. I still (as of 01/09/2022) haven't received a reply from them, nor have I received the item I purchased.Business response
01/31/2022
Hi *****,
So sorry for the lack of shipment. My father has been in hospital then rehab for the last month. I just issued your refund via PayPal. See screenshot belowCustomer response
01/31/2022
Thank you, BBB, for your assistance in resolving this concern. I appreciate all that you do to help business patrons!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.