ComplaintsforByerly RV

• Initial Complaint

  07/31/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We bought a 2022 Dodge ProMaster THOR sequence Motorcoach. They told us everything was ready to go with it and we were going to the wife's class reunion. We were going to stop in the rest area and they told us the lithium battery would be best for us because it uses solar power. We tried to stop at the first rest area, nothing would work for us. We laid down in the hot heat, got up and continued driving from Indianapolis to West Virginia where we plugged up. Everything worked great when we plugged up. We had our little puppy with us and tried to get the ac to work to keep her cool. We had to keep her by our side because the ac didn't work. We drove back across 64 Highway and drove and found a KOA in Ashland, KY and plugged up. We got back into St. Louis and took it back to them and said this is not working like you said it would. We got a hold of THOR motorcoach and they asked did you open up the battery plug and they said no. They didn't do this but they did it after they knew to do this and nothing worked. We went to Wappello Lake and nothing would work after they so called fixed it. We went to Branson, MO and the ac quit on us. We had to get a hotel room for the last 4 days of our trip. We ended up coming back to Troy and I parked it at the storage facility. The ac won't work at all for us, even plugged up. I contacted the MO AG's office. We have talked to the owner, ****** ******, and the sales team and can't get anything done to this thing. They sold us a lemon. The new owner of the business said that's the way it is, that is what we requested and didn't help us. I would like for them to buy it back and put us in something that works.

  

  Business response

  07/31/2023

  To whom it may concern at the BBB regarding matter ID ********,
  
  Mr. & Mrs. ****** purchased a 2022 Thor Motorcoach Sequence from Byerly RV on 7/22/22.  The vehicle was manufactured with a lithium-ion power system to run 110v power when not plugged in to shore power, as opposed to having an onboard generator.  Thor Motorcoach has built the majority of their Class B Van products with similar power systems since 2022. 
  
  After issues with the power system the ******* brought the vehicle back in for warranty service on 10/24/22. At that time the vehicle had 4082 miles.  The details of the RO are attached.  Loose connections were found in some parts of the wiring system. After correction the “System runs as it is designed. Secondary alternator only charges during travel or with the motor of the coach running while parked. Coach does not come equipped with the AGS option.” Work was completed on 11/11/22. The customer picked up the vehicle on 1/7/23.
  
  Mr. ****** has discussed his concerns about not having a generator with Byerly’s Sales Manager, **** **********.  Byerly offered to help trade Mr. ****** into a different vehicle and has offered to provide the customer with a generator rack for a portable generator offered in our parts Department.
  
  On 2/27/23 Mr. ****** contacted Byerly RV and spoke with President, ****** ******. He discussed his concerns about the PDI of the vehicle and that the vehicle was manufactured with a lithium-ion system and not a generator.  At that point Mr. ****** was told that Byerly was here to support with any issues that he had, and that Thor was building most of their vans with lithium systems.  At that time (and now) the only unaddressed issue with Mr. ******’s coach was scratched glass he wanted noted. Byerly offered to help him consign the vehicle but recommended that if he wanted to maximize his return he may want to sell on his own. 
  
  Since 2/27/23 Mr. & Mrs. ****** have not contacted Byerly RV for any service concerns.  The last time the vehicle was dropped off for service was 10/24/22.  Repairs were completed 11/11/22 and the vehicle has not been brought back for concerns since the customer picked up 1/7/23. It is disingenuous of the customer to refer to the vehicle as a “lemon”.
  
  Byerly has offered to help Mr. ****** consign the vehicle, to trade the vehicle and has offered to supply a generator rack.  The customer has denied all of those offers. Byerly RV is happy to assist Mr. & Mrs. ****** with any concerns they have with the operations of the vehicle.  However, the limited manufacturer warranty from Thor Motorcoach expired on 7/23/23.  

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