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Complaint Details
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Initial Complaint
12/14/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On 11-20-2023 I placed an order using my reward points I earned from my personal employer and I have not received my package. When I placed my order I was told it would ship within 2 weeks. It is currently 12-14-2023 and I still have not received my order and the order has not shipped. I contacted the company I ordered through and all they said was I have to wait even though I've waited well over the 2 weeks, I wasn't offered my points back and I wasn't offered any kind of solution or any info relating to my order or what is taking so long. The amount is points but 1 point equals $1 usd
Business response
04/18/2024
We take customer complaints very seriously, and we strive to provide the best service possible. We have reviewed the record of our interactions with ****************, and we believe that we have resolved his issue satisfactorily. Here is a summary of the events:
1. On November 20, 2023, **************** placed an order with us.
2. On December 7, 2023, he emailed us for shipping information. We replied the same day, informing him that we had forwarded his request to our research team and that we would get back to him in 3-5 business days.
3. On December 14, 2023, he called us for an update. We checked with our vendor team and found out that the item had not shipped yet. We immediately created and released a replacement order for him, and sent him an email confirmation.
4. On December 15, 2023, the vendor confirmed that the replacement item had shipped.
5. On December 19, 2023, he emailed us again, stating that he had not received the confirmation of the replacement order. We replied the same day, providing him with the new order number and the tracking information.
6. On December 22, 2023, the order was delivered to him, as confirmed by UPS.
Now that we are aware of Mr. ******* complaint, we plan on following up with him to ensure that he is satisfied with the resolution of his issue.
At Maritz, we are dedicated to ensuring that our customers receive the highest quality of care. We hope that this clarifies the situation and demonstrates our efforts to address Mr. ******* complaint. We regret any inconvenience or frustration that he may have experienced. We value his business and his feedback, and we hope that he is satisfied with the outcome.
Please let us know if any additional steps are required to resolve this complaint. If you have any further questions or concerns, please do not hesitate to contact us.
Sincerely,
*********************** (she, her) VP, Brand Maritz
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.