Customer ReviewsforGary's Auto Service Inc

DO NO TAKE YOUR VEHICLE TO GARY'S AUTO SERVICE IN FLORISSANT! If I could give this place a NEGATIVE star I would! My husband's headlight fell out into the street while he was driving after he picked his car up from Gary's. This is what we paid for?! Are you kidding me?? First of all, my husband went in there and told him that there are three things he needs fixed. They told him as a courtesy they would do a diagnostics and send him a text with anything else that they find that might need fixing. He told them he doesn't want a text sent to him about any of that, he just needs those three things fixed. So they said they wouldn't bother him with that text. But of course they sent it anyway. This text was so confusing! So I called up there. They gave an astronomical quote, and I told them don't do anything, and we are coming to get the vehicle and taking it somewhere else. Brian is who I talked to, and he told me they would leave the key in the car, and leave the car unlocked, because it was going to be after hours before we can come get it. When we got there the key was not in the car. When I called the next morning and asked why the key wasn't in the car, I was told we have to pay $120 before they will give us the key. They said that is the fee for them to do the diagnostics.. (the diagnostics that we told them NOT to do!) Then he said that was the fee for looking at the lights to find out what's wrong with them, and he has to pay his workers for the work they did. (Even though they didn't fix anything.) So what could we do? Our hands were tied. If we wanted to get the key to the car, we had to pay them $120. So we did. And as soon as my husband drove it, the headlight fell out into the street while he was driving! You better believe I stopped payment on that check! Then when I called up there to tell them about it, no one answered the phone.

Mrs. ******'s husbands, ***, authorized the the diagnostics. They declined the repairs and said they were taking the vehicle back to the shop that did the previous repairs.

I told you he thought that "diagnostics charge" was the quote to FIX THE LIGHTS! THAT is what he thought he was approving! NOT TO MENTION, that was done through the text of the diagnostic of the entire vehicle that he told you NOT to do, and was told by your front desk girl that you WOULDN'T do! He does not understand that kind of stuff and THAT is why you weren't supposed to do it that way! And he was told you wouldn't! AND HOW DO YOU EXPLAIN THE ENTIRE HEADLIGHT FALLING OUT OF HIS VEHICLE ONTO THE STREET WHEN HE WAS DRIVING??? YOU DIDN'T EVEN HOOK IT BACK UP! YOU JUST SET IT IN THERE!! THAT IS COMPLETELY UNACCEPTABLE! COMPLETE INCOMPETENCE! AND YOU DIDN'T EVEN RESPOND TO MY VOICEMAIL THAT I LEFT TELLING YOU WHAT HAPPENED!! NO PROFESSIONALISM OR CONCERN WHATSOEVER!!