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Complaint Details
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Initial Complaint
02/19/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have contacted customer service multiple times over the last few weeks. I received the wrong item. I'm extremely dissatisfied in the second item and want a return. When I discussed my disappointment with other fans on the ******** page I was kicked off the ******** page. I've tried to resolve this but the inaccurate order slow customer service and being kicked off the ******** page without violating any "rules" is unacceptable and I just want my money back. I have been a fan of the Chiefs for over 30 years. I support them through the years. I attend games regularly and am extremely disappointed in how I have been treated.
Business response
02/21/2024
Thank you for bringing Mr. ******* concern to our attention. The experience that Mr. ***** detailed is with Chiefs Bids, a division of Metabilia. While not a Kansas City Chiefs-owned company, Chiefs Bids is the Club’s memorabilia partner. We shared with Chiefs Bids Mr. ******* concern, and we understand that Chiefs Bids has since provided a full refund to Mr. ***** and offered to let him keep the items he received. We were happy to hear that Mr. ***** was pleased with that resolution.Customer response
02/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you very much!
Sincerely,
********* *****Initial Complaint
08/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have had ticket for 12 plus years and have always paid them.....went to training camp with these tickets so i had no reason to believe they had not been paid in full and I have 600 already down on the tickets. ALLTHOUGH not your problem my soon to be ex husband told me this was taken care of and since I just wenrt to training camp I had no reason to believe they were not. They say they tried to reach out which would be to all accounts he has access too. Ideally I would get my seats back i obviously have been loyal for a long time if not which will be devestating I think that something should be opened in a similar situation with noone in front of me. Kansas city had messed up a few years ago and not only did I not get them back for 2 years I didn't make a huge deal of and dealt with it for 2 years and then you gave my seats back. THIS ONLY happened because I contacted you as noone in sales would talk to me. an email to you finally it was correct and I hope that is the customer service I get again. thank you I am sorry to have to this I am beginning to feel like this is because I am a women and not thought be able to be walked all over. I sure hope that isn't the case and I get my seats back I have already paid 600 towards. It is starting to feel like your real loyal employees especially if they are a girl are getting screwed and this makes me very sad and isn't a good look for your selling team. When I talked to a guy on the phone today he sounded more then annoyed and basically too bad nothing to do.....even thought I explained the situation I GET IT not your problem but I certainly feel like a season that hasn't started yet I can get my seats back. I already used the training camp yet they felt they could give them away. the saddest part is these are seats we use all the time and don't just try to screw people for money and my seats are out there for every game and EXACTLY what is happening not even a true fan. PLEASE HELP me I am devesated and so are my kidsBusiness response
08/26/2022
Thank you for sharing Ms. *****’ feedback with us. We are disappointed to hear that Ms. ***** was not happy with the status of her season tickets. A representative has reached out to Ms. ***** and resolved her concern to her satisfaction. We appreciate the opportunity to resolve this matter. If Ms. ***** has any additional concerns we welcome her to call our Fan Experience team at *************
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Get a QuoteCustomer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.