ComplaintsforScott Barthelmass Painting Company
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Complaint Details
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Initial Complaint
05/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
He came out to paint our house and I was confident in his work until he finished only a small portion of it . All of the painting has to be redone. Our house worse looks than before we hired him. We agreed to pay him one third of the total cost upfront in the amount of 2766 dollars. I spoke with him in November and he sent someone out and abruptly stopped once he started power washing our house and ruined the Red Wood trim we have on our house as well as the rest of the siding. The guy he sent out saw the damage he had caused and just drop all his equipment and left with no explanation or time when he would be back to repair the damage he did to our house. At this point I just want someone to come out and remove the 4 huge ladders he left in our yard, which has now damaged our grass. I do not want any trucks to come in our driveway I just want him to come pick up the ladders that he left in my yard. The 4 ladders are heavy and I want them removed. They have been in my yard since November and have ruined my grass. We are very disappointed with this company. I trusted him to paint our house and it has caused more damage than good.
Business response
05/10/2023
The work was begun last year. Winter set in. And this spring we have seen cooler temps and other weather issues.
When the house was powerwashed there was some damage to the wood that we were repairing.
I did fail to communicate over the winter and accept responsibility for that. The owner did not reach out to me either though.
Immediately upon learning of the complaint I refunded the money in whole, purchased grass seed for the area the ladders were and removed the ladders.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.