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Complaint Details
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Initial Complaint
05/12/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Hired Lew's Concrete to pour patio 31 August, 2020. Men did not wire rebar correctly so I bought wire and wired. The cement turned ORANGE. Contacted Lew and he stated he forgot to put in additive in cement. FORGOT. I have letter of intentions from computer. Contacted several concrete companies and they confirmed a lack of an additive. They also stated a second sealer was not sprayed on for cement is discoloring, has dark sploches on it. I have taken many pictures for proof and had numerous professionals and friends observe mess cement. Tony came over 14 April (Lew manager ) and showed cement. He said cement Company to blame. He said, he was sorry he did not tell me to seal cement after one year. FORGOT, SORRY, BLAME GAME. Not acceptable. My 20 year old double driveway is in better condition than patio!!
Business response
06/12/2023
We pour the concrete and finsih it but we don't make it. The ready mix supplier we use had an issue with the concrete. I reached out to a salesman and he never called me back. I'll reach out again.
I am going to reach out to her. We will get a salesman out there and see what they say.
***** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.