Business ProfileforAutoProtect USA, LLC
Current Alerts For This Business
Better Business Bureau is advising consumers to use caution when considering doing business with AutoProtect USA. BBB has received a pattern of consumer complaints alleging misleading advertising, failure to cover needed repairs, failure to remove consumers from mailing and no-call lists, high pressure sales tactics, failure to cancel contracts, failure to provide refunds and poor customer service.
On April 19, 2023, BBB sent a letter to AutoProtect USA. The company responded to BBB on October 30, 2024. The company states they have restructured key roles within the organization, replacing leadership in Customer Experience, Customer Service, and Marketing, resulting in substantial improvements, including reducing customer refunds. To address customer feedback, the company introduced a Policy Advisor role to ensure transparency, and a streamlined refund process. They have added enhanced training, quality assurance programs, and stricter disciplinary measures to improve adherence to updated policies and customer service standards. Additionally, they claim they are ensuring customers clearly understand their agreements through audits and email confirmations.
At-a-glance
Related Categories
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 13724 Riverport Dr Ste 500, Maryland Hts, MO 63043
- BBB File Opened:
- 7/2/2021
- Years in Business:
- 3
- Business Started:
- 7/2/2021
- Business Management
- Gary Makert, Manager of Quality Assurance
- Mr. Andrew Hernandez, CEO
- Contact Information
Principal
- Gary Makert, Manager of Quality Assurance
- Mr. Andrew Hernandez, CEO
Customer Contact
- Gary Makert, Manager of Quality Assurance
Customer Complaints
241 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
11/06/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Customer Reviews
352 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
James H
1 star09/24/2024
AutoProtect USA, LLC Response
10/25/2024
As the policy brokerage, its important to clarify that we do not have jurisdiction over claims. To address your complaint, we have processed a pro-rated refund on your behalf, which was mailed to your address on 10/25/24. Your check number is 5023. Please allow time for postal delivery.
If you do not receive your check within two weeks, please contact me directly at ****************************************************************************.
Best regards.
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