ComplaintsforSmith Tactics
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/29/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I pl*ced *n order for 2 items with this business. While the p*ck*ge w*s on its w*y to me I decided I no longer w*nted it due to how it gets inst*lled. I cont*cted the owner *nd he s*id send it b*ck. I didn’t open the p*ck*ge *nd refused it with usps. When I received my refund, 1 item w*s fully refunded. The second one w*s minus 40% of wh*t I p*id. No where on the website st*tes th*t there is * restocking fee, if I would’ve known th*t I would’ve kept the product *nd resold it.Business response
12/14/2023
I g*ve him * full refund minus 15%.Customer response
12/16/2023
Complaint: 20931487
I am rejecting this response because:
Sincerely,
Freddy A BernabeCustomer response
12/16/2023
I paid $84.98 and received $50.98 as a refund, please tell me how that is 15%. You do not state that customers will receive a full refund minus 15% for returns on your website.Customer response
12/16/2023
This is the *mount th*t I received *s refund.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.