ComplaintsforOrtmann Stair Company Inc
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Complaint Details
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Initial Complaint
05/30/2023
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
The husband and wife came out to bid our stairs and brought samples. We paid an $11,000 deposit on this $26,000 bid and they told us they were about 6 weeks out.There was a brief discussion of canceling a few weeks later but we never fully canceled our order and absolutely never canceled in person, verbally or in writing, it was crossing our mind after how the business was handled, we felt uneasy about the entire process.Today, roughly 5 weeks later, we received a hand written letter stating that they closed their company 30 days ago and they hoped we could find it in our hearts to forgive them as they gave a refund check of $5,000.
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Contact Information
3259 W. Osage St.
Pacific, MO 63069-3445
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.