ComplaintsforBening Ford of Perryville, L.L.C.
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Complaint Details
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Initial Complaint
08/18/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On June 23rd 2023 I had back brakes and right back rotor replaced by bening Ford in perryville mo. Then 2 weeks later (500miles) my husband was driving to work, lost his brakes and had to use the E-brake to stop and then The right back brake caught fire. We had to have it towed home and then towed again to the atuobody shop of ***** ***** ******* in Fredericktown. There was almost $1900 in damages. We had to pay our deductible of $1000. Then we also had to get a new tire which cost an additional $130. I tried to settle this dispute with bening Ford and they say they are not at fault. I have invested roughly $3100 in 2 brakes and could have lost my husband! I need help with reimbursement from bening Ford since they say it's not their fault.Business response
09/01/2023
Hello. I have spoken to **** ******** **** regarding her complaint. I did a lot of research on this situation. We have agreed to disagree regarding her complaint. Thank you for your time.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.