ComplaintsforDomino's Pizza

Carry Out Food

Multi Location Business

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Initial Complaint
10/23/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Domino's makes it impossible to unsubscribe from their emails. I keep getting emails from them. There's no unsubscribe button, but at the bottom in tiny font, it says, "By enrolling in Domino's Rewards, you agree to receive emails related to the status of your account and points total. Members may not unsubscribe from these emails. Members can opt out of other communications by visiting ************************************************************." I went to ************************************************************ and see nowhere I can change my communication preferences. This is unwanted spam. I would expect better from a large chain company. Please delete my Domino's account.
Business response
10/24/2024
I was able to remove the customer from email alerts.
Customer response
10/24/2024
Better Business Bureau:

I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.

Sincerely,

***** *******
Initial Complaint
09/15/2024
Complaint Type:
Product Issues
Status:
Unanswered
The business failed to respond to the dispute.
The date is during the week of the 6th. my husband called dominos, ************. they use a call center based out of ***** now. WHY is this even happening to call for food in the **!?the order was set for delivery. Tonight, 9/15/24, i have been on the phone for 3 hours. The pizza did NOT have the 5 topping we wanted and they forgot our marinara for the breadsticks. i called that night and the indian woman said to call back when we wanted it replaced, i was too mad after the ordeal to replace that night. she said she entered it into her system. The ************** are now claiming they dont have the details of the order in the system and keep sending me to local store because "they made it wrong." The store says they cannot do anything without them notfiying the store. They wont even call the store to ok this. they are rude. they do not comprehend english. the store refuses to help. they want me to call the indian people but it is getting no where. I WANT MY MONEY BACK
Customer response
10/07/2024
No one from Domino's has called me back this is ridiculous I should be able to get a refund and you should be able to do something. I ordered a pizza from a block away from my house and ordered it from someone in a different country this is wrong that people in the different country just need to put in there the same order we had promod off and Domino's would do it this is not on Domino's the company it is the call center you need to call the number listed for Domino's in East Alton Illinois and confirm you want to place with the people from overseas. They are the ones that quote unquote do not have a supervisor to talk to they are the ones that messed everything up they are the ones that owe me almost $50 order. My store is working to get their management to agree to not do the call center anymore due to the end increase in complaints in the increase of problems this call center has caused we are in the United States and again I ordered from somewhere that was just down the street there was no reason for my call to be transferred overseas for a pizza.
Customer response
10/15/2024
Has there been a responsr
Initial Complaint
09/08/2024
Complaint Type:
Sales and Advertising Issues
Status:
Unanswered
The business failed to respond to the dispute.
Today I placed an on line order at Domino's in ************. I planned to pay with gift cards I received from the ********* for donating blood. I retrieved the gift card info online and they totalled 25 dollars. I attempted to use the cards when I ordered but the app wouldn't accept it. SO I called the store directly and described the issue and specifically asked if I could give the info to them when I came to get my order at 4. The employee who answered the phone said YES. I drove to the store at 4 bringing my disabled brother who was very excited to be getting pizza. When I went in the employee said yes my order was ready and he would enter the gift card numbers into their system but it wouldn't accept them. Then a manager (I guess, he would not tell me his name) walked over and casually said "uh yeah we can't do that here". I was shocked and asked why and he said he didn't know but if I wanted the food I had to pay for it. I explained further that I had called in advance and was told they WOULD accept them. He would not budge and I became frustrated. I asked him to call a manager and he gave me a number to an automated system. So my sad and disappointed disabled brother and I walked away with no food. I was not going to pay out of my pocket for food I ordered only because I had a gift card. I felt like we were treated poorly and also given no recourse to fix this. What I am seeking is a store credit in the amount of 25 dollars OR a promise that my gift cards will be accepted. This didn't need to end this way. Oh and I asked what they were going to do with the 3 pizzas and parmesan bites they made for me, and the manager (?) said I dunno, probably donate them. I said why don't you just donate them to me? He actually said "I'm not going to give you food you haven't paid for". Clearly I am still upset.
Initial Complaint
08/16/2024
Complaint Type:
Delivery Issues
Status:
Unanswered
The business failed to respond to the dispute.
On 8/4/24 I ordered food for delivery while traveling back home from visiting family. We planned the order to arrive shortly after we got home because we have two kids and wanted to get them some food before bed. I watched the order in the app and about 30min after the order was due I tried calling the store to see why it had not been delivered. The store did not answer several phone calls so I decided to drive to the store to see if I could pick up the order. I did this because it was now too late to re-order somewhere else and we had very little food in the house. When I arrived at the store I was told there was nothing they could do and they would not offer even a discount. I took the now almost cold food because I had no choice. When I reached out to the store through customer service I was told they would only refund the delivery charge and tip, but would offer nothing for the late order, non-communication, and hassle of driving to the store to get the order. I believe it is fair and correct that I am compensated for not receiving the service I was promised and the failure to communicate. Both the employee at the store and customer service *** via email were dismissive and did not attempt to resolve the situation. I would like recognition that this was an inappropriate way to handle the situation and compensation for the issues I faced. My order number is ******, store #****
Initial Complaint
07/03/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On June 1st, I ordered from store #**** for carryout. When I get home, I opened the items to find my tater tots burned, my salad was brown and there was little chicken on the pizza. I called and was told to go online and support a complaint. I do so three times and have heard nothing back. I did try to go to ******'s ******** page and it also sent me to the website to file a complaint. My case id is CASE ID: *******. I filed three separate times with no response. The dates are: June 1, June 16 and June 24. On the 24th, I put in my complaint that I would be contacting the BBB if I did not hear back. I still heard nothing. I would like a complete refund for my order. The food was unacceptable and I feel like there could have been someone at the store who could address the situation.
Business response
07/19/2024
We went ahead and processed the refund with BBB on the phone. It should be coming your way soon.
Initial Complaint
07/01/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Placed an order on June 18th for $ ***** pizza was not well done nor cheese melted as I asked . Called no response also wrote an email no response reached out via fb and instagram no response. Placed another order on June 22nd for ***** same thing I asked for well done pizza was doughy and cheese not melted . No response at all Ive called the customer care number as well no response. At this point Im asking for a refund for both transactions and I wont order from that location anymore.
Business response
07/02/2024
Please contact Domino's corporate as this is not apart of our franchise. ************
Initial Complaint
06/25/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered a pizza on June 16 2024. After I picked it up I went to my destination, it was then I noticed the pizza was completely wrong. It was not at all what I ordered. I could not return to the location as I was already to far away and no time to deal with their mistake so I filed out the online form(well within 1 hour). The so called manager finally emailed back the next day and refused to correct his mistake. I responded to know why however this person refuses to email back. This store stole my money. I am just very confused why this Dominos location would be so rude and give the entire Dominos company a bad image. Because of the actions of this single franchise, I can no loner be a customer of any ********************** location. This "manager" has ruined all Dominos.
Business response
08/05/2024
The customer was advised that our return/refund poilicy states that the product has to be returned to the store in its entirety for a refund. Since the order was not returned to the store, we are unable to offer a refund.
Customer response
08/05/2024
Complaint: 21901665

I have reviewed the business' response and am rejecting it because:

I notified this business of their mistakes within 30 minutes. The store did not respond until 2 days later. I was already at my destination and could not return all the to the store. They know no one can go back and that it extremely inconvenient. This store refuses to correct their mistakes and goes out of their way to NOT do the right thing. This store and especially the manager and franchielse owner has made Domino's a company that I can no longer trust. Because of them whenever I think Domino's, I think terrible customer service and poorly run stores.

Sincerely,

*******************
Initial Complaint
05/02/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Im writing in regards to Dominoes case *******. I received a general reply 4 days after filing the report, but it did not address my concern that I was overcharged for my pizza, which should have qualified for the $6.99 promo. I even uploaded my receipt as proof. I would like the purchase refunded or a free pizza on my next purchase in response to this complaint. Thank you
Business response
05/03/2024
I have emailed the customer to advise him that he was charged correctly. There is a $.50 upcharge for premium toppings (there are 3 premium toppings: Bacon, Chicken, and Philly Steak).
Customer was not overcharged and will not receive any compensation.
Customer response
05/03/2024
The business reached out to me, and you can now close the complaint as resolved. Thank you.
Customer response
05/06/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
03/12/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
A CHARGE OF $22.76 ON 2/24 WAS ON MY CREDIT CARD FROM STORE #****. PLEASE TELL ME WHERE THIS STORE IS. MY CARD WAS INVOLVED IN FRAUD, AND I NEED TO VERIFY THIS CHARGE.
Business response
03/12/2024
Please reach out to Domino's Corporate at ************ as this location is not part of our Franchise.
Initial Complaint
02/29/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I placed food orders through the Dominos online app on Tuesdays 1/2/24, 1/9/24, 1/16/24, 1/30/24, 2/13/24, 2/20/24. I always selected the "pay at store" option for payment. When I went to the location to pick up my order and pay for my purchase with my credit card, on all the aforementioned dates, I selected the tip option on the credit card reader. On the aforementioned dates I tipped $3.14, $1.00, $2.00, $1.68, $1.00 and $3.00 respectively. On my 2/27/2024 order, when I arrived to pick up my order and pay for it, I was informed to select the "no tip" option on the credit card reader. When I asked why, I was informed the employees do not receive the tips. My intention for selecting and providing a tip at the in-store checkout, at the credit card reader, was for the tip to go to the workers inside of the store. Since the beginning of the year, I spent $12.12 in tips. And since they did not go to where I intended for them to go, I would like a refund from Dominos for $12.12. Not only is this a customer issue, but this potentially is also a ********** of ***** issue.
Business response
05/03/2024
I have emailed the customer after our stores have been audited. All tips have been paid out to the correct team members. I have emailed the customer to advise them about the tips.
We are unable to refund the customer any amount of their purchases since the tips were paid out. Nothing was wrong with the food and we did and continue to pay out tips to all team members.

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