Additional Complaint Information
Customer Complaint:
BBB has received customer complaints about Client Services which allege repeated phone calls and difficulty obtaining answers regarding alleged debt owed. The company has responded to concerns brought to its attention.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/29/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I have been getting robo debt collection calls from this company, calling themselves "Client Services." They are attempting to collect an old time-barred debt from me. They have been calling me for years, but from different phone numbers, always using an autodialer. The latest phone number they have calling me from is ************. My phone labels their phone calls as spam and sends them to voicemail, where they leave an automated message threatening legal action against me for the debt, which is a violation of ARIZONA STATUTE OF LIMITATIONS A.R.S. ******. I refuse to pay the debt. I want them to put me on their do not call list and never call me again.
Business response
11/11/2024
BBB Response
***********************
Via Online Submission
November 11, 2024
RE:Complaint # ********
Client Services****** (CSI) is a financial services provider,which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSIs collection efforts are limited to telephone calls, emails, and written correspondence.
CSI appreciates that ***** ****** has taken the time to make the company aware of the situation,and it is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of ***** ****** claims.
Client Services, **** does not have any information that matches ***** ****** information that was provided. Client Services phone recordings were checked and the phone number provided by ***** ****** has not been called by Client Services*****. Client Services******believes it is another company that is calling ***** ******.
CSI apologizes for any inconvenience experienced by ***** ******. Thank you for giving CSI the opportunity to investigate this issue.
Client Services, ****Initial Complaint
10/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Our party is not liable for this debt with CLIENT SERVICES INC, for I do not posses a contract with CLIENT SERVICES INC, the collection company did not provide me with the original contract as requested.Business response
11/04/2024
BBB Response
***** ******-****
Via Online Submission
November 4, 2024
RE: Complaint # ********
Dear Dispute Resolution Department:
Client Services, **** (CSI) is a financial services provider which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSI also does not conduct any credit reporting. CSIs collection efforts are limited to telephone calls and written correspondence.
CSI appreciates that ***** ******-**** has taken the time to make the company aware of the situation. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of ***** ******-***** claims.
We received ***** ******-***** account on 7/26/2024 from our client, the original and current creditor. There have been no previous contacts with ***** ******-****. Validation of debt has been requested and will be sent to ***** ******-****. CSI does not conduct any credit reporting and has submitted a credit reporting dispute to the original and current creditor.
If ***** ******-**** would like to discuss this matter, CSI can be reached at ************.
CSI apologizes for any inconvenience experienced by ***** ******-****. Thank you for giving CSI the opportunity to investigate this issue.
Sincerely,
**** **********
Senior Risk Manager
Client Services, ****Initial Complaint
10/10/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I'm not liable for this debt with ****** **********. I do not have a contract with ************************** They did not provide me with the original contract as requested.Business response
10/14/2024
BBB Response
**** ****** Jr
Via Online Submission
October 14, 2024
RE:Complaint # ********
Client Services****** (CSI) is a financial services provider,which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSIs collection efforts are limited to telephone calls, emails, and written correspondence.
CSI appreciates that **** ********** has taken the time to make the company aware of the situation. It is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of **** ****** Jrs claims.
We received **** ****** Jrs account on 9/27/2024 from our client, the original and current creditor. There have been no previous contacts with **** ****** Jr.
**** ****** Jrs fraud claim and request for validation of debt has been forwarded to the original and current creditor.
Thank you for giving CSI the opportunity to investigate this issue.
Client Services, ****Initial Complaint
10/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am rejecting this business because:I did not sell, gave my consent or granted written permission for sharing my personal and sensitive information ( phone number, adress, social security number or family phone numbers) with Client services Incorporated, therefore i need these accounts cleared off my account immediately.They are calling me everyday, sometimes multiple times as well as my family members to get to my location. I have answered a couple phone calls but no one answers on the other side resulting in being blocked. There are too many scammers for me not to block phone numbers that do not answer me. I need the original contract of the debt, terms and conditions with my wet signature on it, I need the original creditor information such as the name, address, and phone number of that company.Failure to do so will result in, a file a report of ***************** violations.Business response
10/17/2024
BBB Response
******* ******
Via Online Submission
October 17, 2024
RE:Complaint # ********
Client Services****** (CSI) is a financial services provider,which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSIs collection efforts are limited to telephone calls, emails, and written correspondence.
CSI appreciates that ******* ****** has taken the time to make the company aware of the ************ is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of ******* ****** claims.
We received ******* ****** account on 9/12/2024 from our client, the original and current creditor. CSI called ******* ****** number once or twice a day to offer assistance in resolving the account. No other phone numbers were called by CSI. The request for validation of debt has been forwarded to the original and current creditor. ******* ****** account has been placed in a cease and desist status and will be returned to the original and current creditor.
Due to the account no longer being in our office, we recommend that ******* ****** direct any further inquiries or concerns regarding this complaint issue to the original creditor at **************.
Thank you for giving CSI the opportunity to investigate this issue.
Client Services, Inc.Initial Complaint
09/27/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I would like for client services to stop all contact with me. They are calling me several times a day. I am aware of the debt I owe and trying to resolve It. Please stop all contact with me via cell phone or work or any family members. Please cease and desist immediatelyBusiness response
10/08/2024
BBB Response
******* **** **
Via Online Submission
October 8, 2024
RE:Complaint # ********
Client Services****** (CSI) is a financial services provider,which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSIs collection efforts are limited to telephone calls, emails, and written correspondence.
CSI appreciates that ******* **** ** has taken the time to make the company aware of the ************ is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of ******* **** **s claims.
We received ******* **** **s account on 5/8/2024 from our client, the original and current creditor. CSI called ******* **** **s number once or twice a day to offer assistance in resolving the account. This was the first request for no more contact. ******* **** **s account has been placed in a cease and desist status and will be returned to the original and current creditor.
Due to the account no longer being in our office, we recommend that ******* **** ** direct any further inquiries or concerns regarding this complaint issue to the original creditor at **************.
Thank you for giving CSI the opportunity to investigate this issue.
Client Services, Inc.Customer response
10/08/2024
Better Business Bureau:
I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.
Sincerely,
******* ****Initial Complaint
09/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have been attempting to resolve this debt for over 2 months. I have sent 2 messages via their website portal, an email, and made countless phone calls. No one answers any of the phone numbers (no matter when I call). The other attempts to communicate were unsuccessful. I would appreciate a response from this company, and prefer an email or phone call. Thank you.Business response
10/02/2024
BBB Response
***** ********
Via Online Submission
October 2, 2024
RE: Complaint # ********
Dear Dispute Resolution Department:
Client Services, **** (CSI) is a financial services provider which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSI also does not conduct any credit reporting. CSIs collection efforts are limited to telephone calls and written correspondence.
CSI appreciates that ***** ******** has taken the time to make the company aware of the situation. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of Kymba Knightons claims.
We received Kymba Knightons account on 8/11/2024 from our client, the original and current creditor. CSI did receive correspondence from ***** ********. CSI requests verbal contact to negotiate resolution of the account. Kymba Knightons phone number provided was not on file and has been added. CSI has made attempts to reach ***** ******** and will continue to reach out to ***** ******** to resolve the account.
If ***** ******** would like to discuss this matter, CSI can be reached at ************.
CSI apologizes for any inconvenience experienced by ***** ********. Thank you for giving CSI the opportunity to investigate this issue.
Sincerely,
**** **********
Senior Risk Manager
Client Services, ****Customer response
10/04/2024
Better Business Bureau:
I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.
Sincerely,
Kymb ********Initial Complaint
08/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
They are calling family members to get to me. My phone number is the only one that is on the ********** credit card. My family's phone number is not on the credit card. I am trying to take care of the debit thru **********. If I don't here back. Next move will be filling a harassment charges with the police against them if they continue calling me or my family.Business response
09/10/2024
BBB Response
*************************
Via Online Submission
September 10, 2024
RE: Complaint # ********
Dear Dispute Resolution Department:
Client Services, **** (CSI) is a financial services provider which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSI also does not conduct any credit reporting. CSIs collection efforts are limited to telephone calls and written correspondence.
CSI appreciates that ************************* has taken the time to make the company aware of the situation. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of *************************** claims.
We received *************************** account on 8/15/2024 from our client, the original and current creditor. CSI did make calls to numbers that CSI believed were possible contact numbers for *************************. On 8/27/2024, ************************* advised that CSI was calling incorrect numbers and requested no more calls. All phone numbers were invalidated and the account was placed in a no calls status. ******************************* request, the account has been placed in a cease and desist status and will be returned to the original and current creditor.
If ************************* would like to discuss this matter, CSI can be reached at ************.
CSI apologizes for any inconvenience experienced by *************************. Thank you for giving CSI the opportunity to investigate this issue.
Sincerely,
*****************************
Senior Risk Manager
Client Services, ****Initial Complaint
08/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with Wayfair I do not have a contract with Client Services Inc. They did not provide me with the original contract as requested.Business response
08/23/2024
BBB Response
*************************
Via Online Submission
August 23, 2024
RE: Complaint # ********
Dear Dispute Resolution Department:
Client Services, **** (CSI) is a financial services provider which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSI also does not conduct any credit reporting. CSIs collection efforts are limited to telephone calls and written correspondence.
CSI appreciates that ************************* has taken the time to make the company aware of the situation. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of ******************** claims.
We received ******************** account on 7/15/2024 from our client, the original and current creditor. There were no previous contacts with *************************. ************************ request, CSI will forward validation of debt from the original and current creditor to ************************* at the address on file. ******************** account has also been placed in a fraud status and a fraud investigation will be conducted by the original and current creditor.
If ************************* would like to discuss this matter, CSI can be reached at ************.
CSI apologizes for any inconvenience experienced by *************************. Thank you for giving CSI the opportunity to investigate this issue.
Sincerely,
*****************************
Senior Risk Manager
Client Services, ****Customer response
08/27/2024
Complaint: 22155429
I have reviewed the business' response and am rejecting it because: I am not sure what to do here, looks like the business has not responded as of yet.,
Sincerely,
*************************Business response
08/28/2024
BBB Response
*************************
Via Online Submission
August 28, 2024
RE: Complaint # ********
Dear Dispute Resolution Department:
Client Services, **** (CSI) is a financial services provider which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSI also does not conduct any credit reporting. CSIs collection efforts are limited to telephone calls and written correspondence.
CSI appreciates that ************************* has taken the time to make the company aware of the situation. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of ******************** claims.
We received ******************** account on 7/15/2024 from our client, the original and current creditor. There were no previous contacts with *************************. ************************ request, CSI will forward validation of debt from the original and current creditor to ************************* at the address on file. ******************** account has also been placed in a fraud status and a fraud investigation will be conducted by the original and current creditor.
If ************************* would like to discuss this matter, CSI can be reached at ************.
CSI apologizes for any inconvenience experienced by *************************. Thank you for giving CSI the opportunity to investigate this issue.
Sincerely,
*****************************
Senior Risk Manager
Client Services, ****Initial Complaint
08/14/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Client Services is trying to a collect a debt I do not owe and have disputed with them. I have no contract or obligation to them. They have called me at work on 5 occasions. They have also called me me 3 times since sending them a cease and desist/dispute validation letter. They claim I owe a debt to a account I do not even have access to. I have documentation and screen shots for each of these FDCPA violations.Business response
08/21/2024
BBB Response
***********************
Via Online Submission
August 21, 2024
RE:Complaint # ********
Client Services, **** (CSI) is a financial services provider,which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSIs collection efforts are limited to telephone calls, emails, and written correspondence.
CSI appreciates that ************************ has taken the time to make the company aware of the situation. It is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of *********************** claims.
We received ************************ account on 7/10/2024 from our client, the original and current creditor. On 7/26/2024, CSI received a validation of debt request from ***********************. The request was forwarded to our client. There have been no phone calls to *********************** since the letter was received. *********************** account has been placed in a dispute status and the cease and desist request will be honored.
Due to the account no longer being in our office, we recommend that *********************** direct any further inquiries or concerns regarding this complaint issue to the original creditor at **************.
Thank you for giving CSI the opportunity to investigate this issue.
Client Services, ****Customer response
08/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me as long as I am no longer contacted again for this erroneous debt
Sincerely,
***********************Initial Complaint
08/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Disputing the amount of the debtBusiness response
08/06/2024
***************
Via Online Submission
August 6, 2024
RE: Complaint # ********
Dear Dispute *************************************************** **** (CSI) is a financial services provider which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSI does not report to the credit bureaus. CSIs collection efforts are limited to telephone calls and written correspondence.
CSI appreciates that *************** has taken the time to make the company aware of the situation, and it is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of *************** claims.
We received *************** account on 7/13/2024 from our client, the original and current creditor. There have been no contacts with ***************. A dispute has been forwarded to the original and current creditor.
CSI apologizes for any inconvenience experienced by ***************. Thank you for giving CSI the opportunity to investigate this issue.
Client Services, ****Customer response
08/06/2024
The amount is wrong and payments have been made--------------to the creditor
Sincerely,
***************Business response
08/07/2024
***************
Via Online Submission
August 7, 2024
RE: Complaint # ********
Dear Dispute *************************************************** **** (CSI) is a financial services provider which represents clients in recovering delinquent account balances. Please be aware, CSI does not purchase delinquent debt or file litigation against consumers. CSI does not report to the credit bureaus. CSIs collection efforts are limited to telephone calls and written correspondence.
CSI appreciates that *************** has taken the time to make the company aware of the situation, and it is through communications that CSI learns what areas the company needs to focus on for improvement. CSI strives to build and maintain good relationships with consumers and appreciates all opportunities to resolve consumer concerns. Please be assured that CSI takes all complaints very seriously. CSI has conducted a thorough investigation of *************** claims.
Thank you for the additional information. The account has been placed in a dispute status and forwarded to the original and current creditor.
CSI apologizes for any inconvenience experienced by ***************. Thank you for giving CSI the opportunity to investigate this issue.
Client Services, ****
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Customer Complaints Summary
91 total complaints in the last 3 years.
33 complaints closed in the last 12 months.