ComplaintsforUSA Auto Protection LLC
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Complaint Details
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Initial Complaint
06/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased this warranty for my car I paid it off in two years versus 3 years. I have never had a claim or used it at all. I cancelled it in October of 2023 and they told me I will get my refund. They ask for a written letter and the odometer reading. I sent this and they received it October 31 2023. I call every two weeks to check on it and it is June 19 2024. And every time I call I get no where, but they tell me I will be getting a refund. I just want my money back from this c*** company.Initial Complaint
02/02/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I purchased this warranty for my car i paid the whole warranty off and never used it once. I am trying to get a refund. They wanted me to mail them the cancelation letter and update **** reading. I did all this. They received the paperwork OCT, 31 2023. They than told me a refund could take 16 weeks. When i call customer service which i have done 8 times already for an update, they have no update. They will not give you any other numbers to contact the refund department, and it has been past the 16 weeks. This place is horrible and a waste of money. This contract cost ******* dollars and i got it because i am a single mother that doesn't always have the money for the repairs. Even after i have done what they asked me i still haven't received anything. I need my money from this c*** company.Initial Complaint
07/26/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 04/19/2023 I had to have my alternator replaced. The total cost of the work was $1895.95and is supposed to be covered by my extended warranty. The mechanic called them two days to have them pay for the repairs and each day was told something was wrong with their credit card and as soon as that was corrected they'd pay for the work. On 4/21 I had to pay for the services out of my pocket because the mechanic said it was taking too long for *** Auto to pay for the repairs. I contacted USA Auto Protection and was told to send them a copy of the receipt and they would reimburse me. As of today I still have not been reimbursed although I've called them many times.
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.