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Better Business Bureau®
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Better Business Bureau

          Additional Information

          Not BBB accredited

          Business Industrial Network

          View full profile
          Location of This Business
          2 Cityplace Dr Ste 200, Saint Louis, MO 63141-7055
          BBB File Opened:
          2/24/2006
          Years in Business:
          29
          Business Started:
          1/1/1995
          Business Started Locally:
          1/1/1995
          Business Management
          • Mr. Don Fitchett, Owner
          Contact Information

          Principal

          • Mr. Don Fitchett, Owner

          Customer Contact

          • Mr. Don Fitchett, Owner
          Additional Contact Information

          Fax Numbers

          • (573) 547-6153
            Primary Fax

          Website Addresses

          Serving Area

          For all of our products and services, we offer world wide. For on-site PLC training, we only service USA. 

          • AB
          • AL
          • AR
          • AZ
          • BC
          • CA
          • CO
          • FL
          • GA
          • IA
          • ID
          • IL
          • KS
          • KY
          • LA
          • MB
          • MI
          • MN
          • MO
          • MS
          • NB
          • NC
          • ND
          • NE
          • NL
          • NM
          • NS
          • NT
          • NU
          • NV
          • OH
          • OK
          • ON
          • OR
          • PA
          • PE
          • QC
          • SC
          • SD
          • SK
          • TN
          • TX
          • UT
          • VA
          • WA
          • WI
          • WY
          • YT
          Products and Services
          On-site training, training seminars, industrial simulation software, industrial training video course, industrial training certificate course software, industrial training CDs, industrial ebooks, industrial training equipment, Multi user site licenses, technical college courseware
          Payment Methods
          • All major credit cards, check, money order, and purchase orders.
          Refund and Exchange Policy
          • Our Commitment To Customers
            The bottom line is our customers are very important to us and we will do what ever is within our power to insure you are satisfied. Given that fact, we ask that you contact us and give us a chance to resolve your issues before doing chargeback's or merchant complaints. We can also help you out, even if that requires giving a refund.
            Official Refund Policy:
            Given the nature of downloadable digital items, we do not generally offer a refund or credit on a purchase that has already been installed. If you request a refund as instructed below, before you have installed our product, or opened (if physical item shipped), we will always refund 100%. If item was shipped to you, you are responsible for shipping back to us to receive 100% refund.
            If you have already installed product and have issues, contact us as instructed below and we will do our best to resolve your issues. In most case we can resolve, if not we will assess refund or credit request based on its merits.
            The time frame to take advantage of the refund option is 15 days.
            For defective/ broken products a replacement or refund will occur.
            If you changed your mind about a purchase a refund will be considered on a case by case bases. Typically if product is open or installed, a refund will not occur.
            Shipping costs on returns are the responsibility of the customer.
            How to request refund:
            Contact us using the website form. In comment area you will describe reason for refund request. Also use form to provide shipping address, phone etc.
          Referral Assistance
          • Missouri Division of Professional Registration
            3605 Missouri Boulevard, P.O. Box 1335
            Jefferson City MO 65102-1335
            Phone Number: (573) 751-0293; TTY 800.735.2966; Voice Relay 800.735.2466
            http://pr.mo.gov/
            profreg@pr.mo.gov

          Contact Information

          2 Cityplace Dr Ste 200

          Saint Louis, MO 63141-7055

          Visit Website
          (573) 547-5630

          Accreditation

          This business is not BBB Accredited

          Years in Business: 29

          BBB Rating

          A+

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Ratings

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