ComplaintsforAesthetic Medical Associates LLC

• Initial Complaint

  03/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I went to my doctor&#**;s appointment to get my B12 shot. When I went they said I had a balance and I asked how much it was and paid it. I asked was there a reason why? The rep said I would have to check with my provider. I called my provider and they confirmed that I should not have paid a balance and I have a HRA. My provider called them and they did not answer. I called them and left a message and asked for a refund of my money. It looked like it was reversed then it went through on my debit card. I talked to the secretary, told her I confirmed with my provider that I should not have paid a balance because my provider covered this. They are not responding to me or to ********** Blue Shield. I feel like they scammed me out of my money. I would like a refund of the money I paid that I did not have to pay.

  Business response

  04/15/2024

  We called ******************************* on 4.15.24 @10:51am,  as this appears to be a misunderstanding. 

   

  we left her a voicemail indicating that her insurance has still not paid for the b12 shot in question, but we are willing to reimburse her for the amount she paid that she believes was unfairly assessed.  I am guessing it is $20 or $27.49.  We are waiting on patient to call back to refund her card.  But she may still have a balance on her account after refund is completed, as her insurance does not appear to have ever paid for the b12 shot she received in office.  

  Customer response

  04/16/2024

  Complaint: 21433964
  
  I am rejecting this response because:They are lying and never called me back I can definitely check my voicemails and not only did I double check with my insurance carrier, theyve been paying for that s*** all this time why would they start not paying now and the refund was for 66 dollars if it was 27 something dollars i would of probably let it go my insurance tried to call them multiple times and so did I and we kept getting put on hold save that for someone dumb
  
  
  
  Sincerely,
  
  *******************************

• Initial Complaint

  02/14/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I reached out to this office after an ER visit for advice regarding continued pain. They informed me of a balance on my account but when I wanted to discus my current situation they hung up on me. They canceled me as a patient after this.

  Business response

  02/29/2024

  Please be advised of our response to the attached mentioned complaint.

  1) This patient was rude with staff

  2) This patient also has a patient balance

  3) She refused to pay her patient balance and she was terminated as a patient for her inappropriate comments to our staff

  4) She then, created a complaint with the Better Business Bureau with hopes of getting her prescription filled (which may be a controlled substance)

   

  Please call me directly with any questions or concerns.  And please let me know that you have sufficient information as shown above.  We can involve the doctor or staff if you need a recorded statement regarding her inappropriate behavior and communication with staff.

  Customer response

  02/29/2024

  Complaint: 21292086
  
  I am rejecting this response because:

  -what they said is false.  I ended up having surgery after they wouldn't see me.

  -I have a print out of the bill; what they say on the bill is false.

  -I have documentation from the insurance that the bill was covered.

  -people I spoke with hung up on me when I was in pain.

  -I never requested a controlled substance.
  
  
  
  Sincerely,
  
  *****************************

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