ComplaintsforMidwest Flood Restoration
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Complaint Details
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Initial Complaint
11/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I paid the company $5000 and requested a written bill. the worker told me I would get a bill by 5 PM on Oct 31. No bill. I called the manager who said he could not get me a bill til Friday or Saturday. It is now Sunday. NO BILL>. I just need an ill for tax purposes. What is so difficult? They told me what I owed.Business response
11/22/2023
The customer has been issued a invoice.Customer response
11/22/2023
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
08/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My basement had a sewer backup on August 4. Initial water mitigation was August 6. A week later there was still a terrible stench in my house. The company sent a second crew on August 13. The 2nd crew said the initial crew did not do under the shower nor under the **** system, which was the reason for the smell. The large number of complaints I have are as follows: 1. The initial crew threw the contents of my basement in a large messy pile on my driveway (photo). 2, Left a cigarette on my garage floor (photo)3. Peeled paint off my newly painted kitchen wall (photo)4. Put a dent in my door frame (photo)5. During cleanup, they spilled paint on my driveway and on the road (2 photos)6. Left trash in my basement (photo).7. After both crews left, I moved my freezer to find it was not cleaned under at all (photo). Under a shelf was not cleaned under either.8. Initial crew made us believe that nothing was salvageable from the basement. This doesn't sound like a homeowner should pay $5,000 + for a service like this.Customer response
10/18/2022
I am writing to inform you that my complaint against Midwest Flood Restoration has been resolved to my satisfaction. Please close my complaint at your convenience.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.