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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
He put a roof on and put my windows in. The roof had shingles that came off. I called him and he was supposed to come out and never came. He has 3 packs of the shingles I gave him for the job. There is a 10 year warranty on the roof. I would like my roof to fix the shingles that blew off.Customer response
04/19/2023
The business has also kept three bags of shingles and now I am experiencing leaking from the roof when it rains. Due to the shingles not being in place.Customer response
05/23/2023
Business did get in contact with me, and asked me if I needed him to come out and fix the problem. I informed him that I hired someone else to fix the problem and it has been fixed.Customer response
06/09/2023
The business asked if I would like to be reimbursed the cost of the repair, My answer is Yes. I would also like the 3 unopened packs of shingles returned to me.
Business response
07/11/2023
The owner has responded to Mrs. ******* compliant and we came to an agreement and we settled the complaint.Customer response
07/12/2023
Complaint: ********
I am rejecting this response because: The business only called to apologize, and we have not came to a resolution. I would like to be reimbursed for the repairs that needed to be done and for the shingles that I paid for.
Sincerely,
***** *******Customer response
10/11/2024
My complaint was closed with no resolution when I rejected the business response.Customer response
11/05/2024
11/05/24 KH: I called the Ms. ***** ******* was unable to make contact, kept getting a busy signal, called about 3 times, same thing happens, will try again at a later time.
11/14/24 KH: Called the consumer back, kept getting a busy signal again, unable to make contact.
11/18/24 KH: Called the consumer again, busy signal, unable to make contact, I have also sent out an email but have not received a response.
Business response
11/05/2024
11/5/24 KH:
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.