We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau

          Additional Information

          Not BBB accredited

          Express Scripts

          View full profile

          This is a multi-location business.

          Find a Location

          Express Scripts has 173 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.
            Headquarters
            1 Express Way, Saint Louis, MO 63121-1824
            BBB File Opened:
            1/1/1986
            Years in Business:
            38
            Business Started:
            1/1/1986
            Business Started Locally:
            2/1/1999
            Business Incorporated:
            1/10/2014
            Type of Entity:
            Corporation
            Alternate Business Name
            • Inside Rx
            • Express Scripts Specialty Distribution Services
            • Medco
            • Accredo Health Group
            • CuraScript
            • Cura Script Inc
            • Cura Script
            Business Management
            • Shannon Eghlimi, Senior Director
            • Ms. Irene Ilic, Company Contact
            • Mr. David Lowenberg, Chief Executive Officer
            • Mr. Randy Reese, Manager
            Contact Information

            Principal

            • Ms. Irene Ilic, Company Contact

            Customer Contact

            • Ms. Irene Ilic, Company Contact
            Additional Contact Information

            Fax Numbers

            • (314) 432-8406
              Other Fax

            Phone Numbers

            Website Addresses

            Additional Business Information
            Pending Government Action
            Government Action: BBB reports on known government actions involving business’ marketplace conduct:
            California AG vs. Express Scripts

            On January 12, 2023, California Attorney General, Rob Bonta, for driving up the cost of the lifesaving drug through unlawful, unfair, and deceptive business practices in violation of California's Unfair Competition Law.

            Express Scripts along with other manufacturers produce 90% of the global insulin supply and the three PBMs administer pharmacy benefits for roughly 80% of prescription claims managed.  Insulin has become too expensive for patients whom are uninsured or underinsured causing severe consequences on the lives of the individuals affected.

            The lawsuit seeks to control the skyrocketing cost of insulin by promoting price competition for insulin and eliminating unlawful, unfair, and deceptive practices.  In addition, it seeks to recover restitution on behalf of California residents for past overpayments for the drug.

            This lawsuit is pending. 

            Alerts

            See What BBB Reports On

            Government Action: BBB reports on known government actions involving business’ marketplace conduct:

            Ohio Attorney General vs Express Scripts

            On July 13, 2020, Ohio Attorney General Dave Yost, filed a lawsuit against Express Scripts for multiple contract breaches that helped Express Scripts pocket millions of dollars in overcharges to the state. 

            The suit, filed on behalf of the Ohio Highway Patrol Retirement System, seeks to recover unspecified damages from Express Scripts, which had been the Pharmacy Benefits Manager for the HPRS' health plan since 2010.

            The lawsuit filed maintains that, in each year of Express Scripts' contract with HPRS except 2011-12, Express Scripts failed to satisfy the pricing guarantees in the then-applicable pricing schedule, thereby overcharging HPRS on thousands of claims. 

            This lawsuit is pending. 

            Pattern of Complaint

            Better Business Bureau is advising consumers to use caution when considering doing business with Express Scripts.  BBB has received a pattern of consumer complaints alleging delays or failure to ship correct prescriptions or medications; failure to accept returns or medications which were shipped in error; failure to issue refunds; debiting credit or debit cards for prescriptions not shipped and poor customer service.

            Contact Information

            1 Express Way

            Saint Louis, MO 63121-1824

            Visit Website
            (800) 206-4005

            Accreditation

            This business is not BBB Accredited

            Years in Business: 38

            BBB Rating

            C+

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.