ComplaintsforAscension Health Inc

• Initial Complaint

  11/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was referred to ** scan by my in-network doctor and the ** scan was performed on 5/30/2023. My health insurance (*********** Benefits) did not receive a claim from **************** Medical. So, I contacted **************** Medical with through BBB's assistance.A representative of **************** ******* confirmed that the claim was covered by a contract with ********************, and they adjusted the balance in August 2023.Suddenly, I found out my insurance company received a claim by **************** Medical in October 2024. **************** never contacted me before October 2024 about the claim. My insurance company could not accept the claim as a claim needs to be received within one year from a service date.This practice of **************** Medical does not look fair to me. Therefore, I am looking for assistance from BBB.  

  Business response

  11/07/2024

  Mr. ***,
  

  Thank you for sharing your recent experience with us and giving our team the opportunity to resolve your concern and improve the experience for all those we serve. Our **************** team reached out to you on 11/5/24 and 11/6/24 and left you a voicemail message, advised the account would be reviewed and you would be updated once a determination was made.

  Our customer service team member attempted a third call with you on 11/7/24 to advise, after reviewing your account the claim billed in August was not received by ***** due to our billing team submitting it to the wrong claim address. After further review we were able to rebill the claim 10/03/24 to the correct billing address, the balance has been adjusted to zero.
  

  Additionally, thank you for your feedback about your experience attempting to resolve this issue with our Customer Resolution **********************. There was an opportunity to escalate and resolve the billing escalation sooner. We are working with our team to re-educate on escalations, so we resolve concerns more quickly. It is our goal to always provide our patients with an excellent experience and we fell short here.
  

  Thank you for allowing us to serve you.

• Initial Complaint

  10/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I had a mammogram at the Oakwood breast center in ******* on November 17. I pre-registered online on November 13 and was charged $15 as a co-pay. When I went for the mammogram, they told me I should not have been charged and to contact them so I did. At that time, they claimed it had not gone through yet and I was not charged. I have my statement from the bank that it did. I have called them dozens of times every time they tell me they will look into it and get back to me and they never do or else that its already been processed and in the mail I should get it within a week to 10 days and I never do. The supervisor I have been talking with on 3/21 and 3/27 is ***** ******. Her phone number is ************. I have listings of many other **** that I have talked to before her. I think they will listen to BBB because they certainly dont care at all when discussing this matter w me

  Business response

  05/29/2024

  Good afternoon, 

  We do not have a patient by this name in our system. 

  Business response

  09/30/2024

  Good afternoon, 

  We do not have the above patient in our system. I believe that she would need to call
  

  Mercy Wisconsin, phone number is ************

  Business response

  10/31/2024

  Ms. *******,

  Thank you for sharing your recent experience with us and giving our team the opportunity to resolve your concern and improve the experience for all those we serve. Our **************** team reached out to you on October ******* and advised that your physician account has been reviewed by our Cash Posting and Credits team. It was confirmed that the refund did not process in error. The physician account has been approved and awaiting distribution. Monitorization of account will continue until refund process is completed.
  
  Additionally, thank you for your feedback about your experience attempting to resolve this issue with our Customer Resolution **********************. There was an opportunity to escalate and resolve the escalation sooner. We are working with our team to re-educate on escalations, so we resolve concerns more quickly. It is our goal to always provide our patients with an excellent experience and we fell short here.
  
  Thank you for allowing us to serve you.

  Customer response

  11/01/2024

  I have received two phone calls back from Ascension on this matter, both times they claimed they were looking into this issue and will get back to me. This is the same lingo  they told me originally for nine months and the reason I turned this over to you. I have not heard back from them or actually received a refund at this time! 

  Customer response

  11/11/2024

  They called me a week ago Wednesday and they told me the check was in the mail and to expect it last Friday or Saturday. They said they would call me on Monday to make sure that I got it. However, neither the check showed up nor did they call me on Monday.

  Customer response

  11/15/2024

  Miracles do happen ! 
  

  After one year exactly of fooling around with this complaint, I got a check in the mail yesterday for $15.

  Thank you for everything you have done to help me with this situation.

  And shame on Ascension for dragging this out and not treating me w respect  for a year .

• Initial Complaint

  10/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Every time I have a test done, they send me a bill for the full amount without taking into account what my insurance has paid and I have to send them a EOB several times to get resolution of the problem. I feel this is fraudulent trying to collect more than what is owed.

  Business response

  10/30/2024

  Mrs. *******,
  

  Thank you for sharing your recent experience with us and giving our team the opportunity to resolve your concern and improve the experience for all those we serve. You contacted our *************************** on October 10, 2024 regarding an incorrect balance of $412.82 being billed to you for date of service September 13, 2024. Per your conversation with our department, it was indicated that the correct patient balance should be $134.82. You provided a copy of your EOB from your insurance carrier and a request was submitted to have the account reviewed and adjusted to reflect correct patient balance.
  
  As of today, the account has been corrected with the necessary adjustments and reflects the correct patient balance of $134.82.

  We sincerely apologize for any misunderstanding or confusion this may have caused for you and your family and rest assured we are working to ensure this does not take place again.

  Thank you for allowing us to serve you.

  Customer response

  10/31/2024

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ******* *******

• Initial Complaint

  10/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Account number: ****** I had an ECG-Routine 12 Lead; INTRPT done at ***** Health on 11/19/2023 since then they have been sending me the same bill non stop, I have contacted them over the phone and email. The last time I spoke with them it was on 02/15/2024 and they said they were fixing the billing issue and my outstanding balance was $0. After 5 months of no communications whatsoever I received with a statement date of 07/25/2024 again the same bill with an outstanding balance of $52, and another one with statement date of 08/26/2024, and nothing else since then. I need help fix this issue once and for all, their customer service its horrible, I was lucky to get a hold of someone back in February otherwise it is nearly impossible talk to a representative.Thank you in advanced for your help

  Business response

  10/21/2024

  Dear ********,
  
  Thank you for reaching out to us to share your experience with Ascension **************** Medical Center. We sincerely apologize that we did not meet your expectations regarding your billing concerns related to your November 11, 2023 date of service.
  
  After a thorough investigation was completed, the balance related to this November 11, 2023 date of service was billed to your insurance provider. This resolution was communicated to you via phone by our Customer Relations team member on October 18, 2024. During that interaction, you shared that you were satisfied with the outcome of the resolution and expressed gratitude for getting this matter resolved.
  
  Upon receiving this communication, if you have any additional questions or concerns regarding the outcome of the investigation outlined above, please contact our Customer Relations team member at their direct phone number provided previously.

  Customer response

  10/22/2024

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ******** *****

• Initial Complaint

  10/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  January 10, 2024 Ascension **** Seton Medical Center at The ******************* collected $2,650 from me for a surgical procedure and hospital stay. They did not file an insurance claim in a timely manner. Meanwhile, services rendered by other medical providers satisfied my insurance deductible. Hence, I have a credit on my account of $1,849.74. **** Seton Medical Center has refused to refund me the credit amount on my account even after repeated phone calls with my insurance carrier confirming that I have met my deductible and am owed the credit. June 18, 2024 I called **** Seton Medical Center (hospital) and spoke with ***** who confirmed the credit amount. She stated that the bill was not finalized and I needed to allow an additional 30 days to receive the refund. September 16, 2024 I called United Healthcare (insurance provider) and requested assistance facilitating the refund. United Healthcare stated that I had met my deductible requirement and all financial obligation in full. I had an overpayment with **** Seton Medical Center and the hospital is required to refund the credit balance. The insurance representative set-up a 3-way call with **** Seton. The **** Seton **************** rep ******** informed us that the refund would be issued to my original form of payment immediately. September 24, 2024 Called to inquire as to why I had not yet received the refund. The escalation manager confirmed the credit amount and said I needed to allow an additional 3.5 weeks for approval. I requested the approval be prioritized. The agent, Christine, said she would call me on Thursday to confirm the processing of the refund. October 2, 2024 Called again to inquire on the status. I was told the refund would be processed by that Thursday, October 3rd. October 8, 2024 Called again to inquire on the status. The escalation agent, Rain, told me nearly word-for-word what the previous agent had said. She said that the refund needed additional time for approval.

  Business response

  10/21/2024

  Mrs. ******** ********,
  

  Thank you for sharing your recent experience with us and giving our team the opportunity to resolve your concern and improve the experience for all those we serve. On 10/11/2024 we received an escalation request regarding a refund of $1,839.74 due to you from your date of service 1/10/2024 at Ascension **** Seton Medical Center.
  

  Per review of your account, the delay in the refund being processed was due to a delay in receiving final payment from your insurance, United Healthcare. Based on our records, United Healthcare did not make the final payment in the amount of $33,593.74 until 10/11/2024. Until all insurance payment and adjustments have been made, refund requests are unable to be fully processed.
  

  As of 10/16/2024, we confirmed that the refund for $1,849.74 has been approved, keyed, and issued to you in the form of a paper check which will be sent via **** to your mailing address on file. Youll be receiving this refund via paper check as the timeframe to refund the payment to your original form of payment (credit card) has expired. Paper checks generally take 7-10 business days to receive via mail.
  

  Our Customer Relations Liaison attempted to reach you at your ************ phone number on 10/11/2024, 10/14/2024, and 10/15/2024 to confirm receipt of your concern and to communicate the above resolution, leaving voicemails with the Liaisons direct phone number and hours of availability for a call back at your convenience. Our Liaison also reached out to you via email at your ***************** email address on 10/16/2024. Upon receiving this resolution communication, if you have any additional questions or concerns please feel free to contact the Customer Relations Liaison at her direct phone number ************ Monday Friday from 9:00 AM 5:00 PM EST.
  

  Additionally, we thank you for your feedback about your experience attempting to resolve this issue with our **************** team. Your concerns have been relayed to leadership and we are working with our team to re-educate on escalations, so we can resolve concerns more quickly.
  

  It is our goal to always provide our patients with an excellent experience and we fell short here.
  

  Thank you for allowing us to serve you.

• Initial Complaint

  09/17/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Complaint relates to nonprofit designation of business (health system) and related financial assistance ********** submitted financial assistance application has been reviewed in bad faith or unethically.For completion or review of my financial assistance application, pay stubs were designated by the business as required. As a J1 **** holder in an au pair program, pay stubs are not issued. Documentation supporting au pair designation, income (including childcare agreement/contract with U.S. hosts), have been submitted, as has reference to IRS documentation indicating that I am not subject to withholding (and relatedly do not receive paystubs).Paystubs are often not available to lower income individuals, to include myself; for a nonprofit financial assistance program to insist on this documentation, knowing those in need of financial assistance will often not have paystubs, and decline equivalent proof of income, is difficult to interpret as other than acting in bad faith.I have submitted proof of income ($250 per week earnings), which should well demonstrate that the $3,371.96 billed is not affordable or payable; the business has indicated I have "failed to provide requested documentation", it being well shown the documentation does not exist, has not and will not be issued to me, all consistent with IRS ************* of service: Jan 16 2024

  Business response

  09/26/2024

  
  Ms. Zucari-Paes,
  
  Thank you for sharing your recent experience with us and giving our team the opportunity to resolve your concern and improve the experience for all those we serve. 
  

  You had applied for financial assistance and your application was received on 03/08/24. Per the review from the Financial Assistance team, you were denied charity because you stated at the time of registration that you had VA insurance benefits. The hospitals financial assistance program policy states that when a patient presents with insurance, the insurance must first be billed, and only after that billing occurs can financial assistance be considered to address any remaining patient balance. 
  The Financial Assistance team sent you a letter on 07/29/24 requesting a copy of your three most recent paycheck stubs required in order to process your financial assistance application. A financial assistance denial letter was sent to you on 08/13/24 as the additional  requested documentation needed to process the application had not been received. On 08/26/24, the Financial Assistance team received another copy of your financial assistance application along with a copy of a Letter of Support from your host family and from the ********** organization, including bank statements. This letter stated that you receive little to no income, and that your host family is assisting with living expenses with no obligation to the host family. An additional letter was sent to you from our Financial Assistance team on 08/30/24 stating you did not meet the qualifications for financial assistance due to not providing the VA insurance information mentioned at time of service needed to first bill your claim to insurance.

  Our **************** team attempted to reach you twice on 09/19/24 and 09/20/24 to communicate these details. When you spoke with our **************** team on 09/20/24, you advised that your insurance was United Healthcare and that you had provided it at the time of service. You provided your ID number for United ************************** and we were able to bill your insurance on 09/23/24. You were advised of the insurance processing turnaround time of ***** days of completion and also advised that once insurance completes the processing of your claim, if any patient balance remains, our Financial Assistance team will review the balance for Financial Assistance eligibility. As part of that conversation with our **************** team, we were also able to update your mailing address in our system.
  

  Additionally, thank you for your feedback about your experience attempting to resolve this issue with our Customer Resolution **********************. It is our goal to always provide our patients with an excellent experience and we fell short here. 
  

  Thank you for allowing us to serve you.
  

  
  

• Initial Complaint

  09/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I do not feel safe allowing any type of payment information being submitted to this company such as a bank account or debit card let alone a credit care due to their entire system being Hacked and Held for ****** recently in the past year. And then I get this bill in the mail:EVENTS: Paid co-pay on 2/29/24 at date of service of $30 Rec'd ck for $30 from Via Christi on 5/29/24 - no explanation Rec'd a bill on 9/13/24 in my mailbox postmarked 9/9/24 showing that I now owe $30 for that date of service.Checked my BCBS and printed claims, apparently Via Christi Billing messed up claim filings and now 7 months later they are listing me as overdue and it says I will get sent to collections if not paid! All of this is from their error and I am given no time to find extra funds to pay this AGAIN due to their errors. They should write this off and remove me from showing OVERDUE and show my account in good standings with a zero balance, this is not the first billing problem with this company and they do not correct anything unless in their favor.

  Customer response

  09/18/2024

  Attached is the signed HIPAA form your requested.

  Customer response

  09/18/2024

  I have received a call today while I was at work from R1 RCM Inc  248-393-8217, from John at 2:56pm.  they left me a voicemail:

  "Hi, this is John, one of the case manager from ascension medical group calling regarding important building(?) matter. It seems that I wasn't able to get in touch with you today. I'll try calling you uh back again soon, but I'll be leaving notes on file and if you still need assistance from essential medical group, you can call 844-931-1162, Thank you and you have a good day. Bye for now. " 

  My phone puts voicemail into text messages. From the way this message reads, I am concerned about a language barrier like I have had twice with them/Ascension Billing and I am not feeling comfortable giving them any of my information. I have seen complaints about this company as well. 

  Customer response

  09/18/2024

  From what I see, this R1 RCM is a debt collection company. How can my account that Ascension refunded and I just got the RE-BILLING post marked on 9/9/24 be in collections??? I am definitely disputing this billing practice. 

  Customer response

  09/20/2024

  I have received 2 calls while working so unable to answer them from a Bianca/Ascension to put my account into "Review". The phone number comes thru as Detroit Indian. The phone number is the exact same area cod e as R1 RCM Inc.  Last thing I need is my phone being hacked as this company has history of cyber attack in the past year.

  I have received 3 phone calls/voicemails from "John" that is from R1 RCM Inc, language barrier per voicemails.  They continue to call me regarding my account. The account is paid to save my credit.

  I have had to borrow funds to pay this bill at this time to save my credit because of their billing errors  or tactics to generate more revenue, their failure to file claims correctly after I had already paid at time or service. Then they harass me and put my credit in jeopardy. Then when they just filed this correctly after the 3rd time, insurance processed it on 8/6/24, without me knowing anything about this problem, they put me in OVERDUE and then flipped it to 126 DAYS OVERDUE. It is concerning to even allow this company/Ascension and their "billing/collection" company R1 RCM, Inc or however they are affiliated with Ascension to have any access to my personal banking especially after the cyber attack. From research, this company has alot of interesting events such as cyber attacks, law suits, large cash transactions and outsourcing jobs to other countries.  I have paid the $30 with a credit card to protect myself the best I can. I still feel all of this should never have happened and I will definitely avoid this health care facility/hospital in the future if I can being this billing/claim/collection company is in my opinion committing fraud and scamming patients with their billing practices. This has been reported to the FTC many times by others as well as here on BBB. 

  Business response

  09/23/2024

  Mrs. Folsom-White,

  Thank you for sharing your recent experience with us and giving our team the opportunity to resolve your concern and improve the experience for all those we serve. We have reviewed your account and the results are below. 
  

  We have reviewed your account regarding your concerns provided to us on 9/16/24. We are pleased to notify you that your account has a $0.00 account balance. We received your payment on 9/18/24 and it has been applied accordingly. It has been determined that Blue Cross Blue Shield took more than 2 months to process your claim. Once the insurance processed your claim, we were able to send you a bill to reflect your patient responsibility. Your payment of $30.00 has been refunded because it was unapplied until insurance advised patient responsibility.    
  

  Additionally, we thank you for your feedback about your experience attempting to resolve this issue with our Customer Service team.  Your concerns have been relayed to leadership and we are working with our team to re-educate on escalations, so we can resolve concerns more quickly. It is our goal to always provide our patients with an excellent experience and we fell short here. Thank you for allowing us to serve you.
  

  
  

  Customer response

  09/23/2024

  Complaint: 22292528
  
  I have reviewed the business' response and am rejecting it because: They actually did NOT resolve anything at all. I had to borrow the funds to save my credit due to their faulty billing practices.  This company did nothing at all except harass me with phone calls from their "collection/billing company" that flagged me as 126 days overdue from their claim filing error. Nothing that I could of prevented being I paid the co pay at the date of service to begin with. From other complaints, I see this is a common occurrence and they pretty much cause stress, anxiety, additional charges to patients for their mistakes and their errors, appears it is to charge patients more. Pretty good reason why there is a law suit and many pending complaints. Pretty much forcing someone to clean up their mess in order to maintain the patients credit and then some lame excuse of blaming it on the BCBS or the Health Insurance Company? It stemmed from their own billing practices and until they are held accountable, this problem and complaints will continue. So NO, i reject it. They got their money and completely stressed me to the point of having to see my doctor regarding my blood pressure was flagged a severely hypertensive due to their mistakes and constant calling. horrible, they should be shut down...but appears they just basically "rebrand" under another company bought and paid for with cash. In the meantime, outsourcing jobs to other countries where alot of these cyber attacks stem from. And more excuses. 
  
  Sincerely,
  
  Elizabeth Folsom-white

  Customer response

  09/25/2024

  I am still being harassed by phone calls from R1 RCM Inc that handles the billing/claims/collections for Ascension.  Rec'd another call on 9/24/24 @ 3:16pm.  This is constant harassment from them. I have attempted to block this number and they call from another number.

  Business response

  09/27/2024

  We understand the patient does not to wish to receive phone calls. The attached email was sent to Ms. Folsom-White.

  Customer response

  10/01/2024

  Here we are AGAIN today on 10/1/24 and this company is still calling me, harassing me.10/1/24 @ 9:38am, "Hi, good morning. This is Mayo from Ascension physicians billing. I'm returning a call back request left by this number. If you need further assistance, please give us a call at 844-931-1162. And we're open during business hours. Thank you and have a great day."   I have not called them at all. This is harassment by this Ri RMC for Ascension and it still has not stopped.  

  Business response

  10/08/2024

  Mrs. Folsom-White
  Thank you for sharing your recent experience with us and giving our team the opportunity to resolve your concern and improve the experience for all those we serve. The call you received on 10/1/2024 resulted from quality reviews of prior Customer Service interactions to identify any interactions that did not resolve in the patient’s concern being addressed fully. Based on that review, a Customer Service escalations team leader was prompted to contact you to apologize for your prior experience and to update you on the resolution of your concern. This call occurred before a Do Not Call designation was added to your account to prevent further outreaches of this nature in the future.
  
  Additionally, we thank you for your feedback about your experience attempting to resolve this issue with our Customer Service team. Your concerns have been relayed to leadership and we are working with our team to re-educate on escalations, so we can resolve concerns more quickly. It is our goal to always provide our patients with an excellent experience and we fell short here.

  Thank you for allowing us to serve you.

• Initial Complaint

  08/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Medical services were provided by the hospital on 6/28/24. We paid $3100 at that time. Hospital still has not submitted claim to insurer. We have called repeatedly and each time get a different answer. The hospital refuses to discuss the situation or to provide a statement of services so that we can file the insurance claim ourselves as instructed by the insurance company.

  Customer response

  08/29/2024

  Please also note that the hospital

  Refuses to provide an itemized statement of services so that we can file the insurance claim ourselves. 

  Business response

  09/11/2024

  Mr. ******************** you for sharing your recent experience with us and giving our team the opportunity to resolve your concern and improve the experience for all those we serve. After a thorough review, we determined that the billing delay was due to pending documentation from coding.
  
  Your account was then escalated to the ****************** where the necessary corrections were made and your insurance was billed on 09/09/24. As discussed on 9/10/24, we have processed a refund of your prepayment, which has been credited back to the card used. Please allow 2-3 business days for the refund to appear on your account.
  
  Thank you for your feedback about your experience attempting to resolve this issue with our Customer Resolution **********************. We have identified an opportunity to address concerns more promptly and are actively working with our team to improve our escalation processes. This will help us resolve issues more efficiently in the future. It is our goal to always provide our patients with an excellent experience.
  
  Thank you for allowing us to serve you.
  
  

• Initial Complaint

  07/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I had surgery on 03.12.24 and the claims were initially filed wrong with both of my insurances. I wasn't even informed of that until the 3rd time calling to see what was taking so long to give me my ub04. I've called ascension *********************** numerous times since 04.01.24 and there still hasn't been a resolution. I keep getting told it's going to take ***** days (3x) and another (30) days the latest call on 07.30.24. They have people that do not know how to properly do their job trying to explain to you what you're explaining to them!! Frustrating and aggravating!! My primary insurance has worked on the claims and got the claims done within the timeframe given to me within 14 days for both claims!! It's atrocious and ridiculous how long this process is taking.

  Business response

  08/29/2024

  **********************,

  Thank you for sharing your recent experience with us and giving our team the opportunity to  resolve your concern and improve the experience for all those we serve. You contacted our *************************** on March 18, 2024, to request an itemized statement for your hospital stay that took place earlier in the month. 

  The representative submitted your request and advised of a 7-10 business day turn around to receive the document. Shortly thereafter there were calls made to obtain the UB04 as well for your supplemental carrier plan. At the time of those calls, you were advised that the claim was still pending insurance. We had to allow time for them to process claims before the UB04 became available. 

  In May, it was discovered that there were issues with the coding that needed to be corrected before the claim could be sent to the insurance to avoid denials which could potentially turn into patient responsibility.

  As of today, we are addressing the coding issues to ensure your claim can be properly submitted to your insurance provider. Please be assured that there are no current collection efforts, and your account has no active balance. Our liaison team has set a reminder to monitor your account for any billing updates. Once everything is in order, we will send you the UB04 form via email or US Mail as requested.

  We sincerely apologize for any misunderstanding or confusion this may have caused for you and your family and rest assured we are working to ensure this does not take place again. 

  Thank you for allowing us to serve you.
  

  
  

• Initial Complaint

  07/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  original visit to *** was 10/3/2022, I did not receive a bill until 5/23/2023.At the time Quartz was my insurance through employer. ****** denied the claim due to improper coding of the bill. Over a period of 13 months Quartz and I requested a corrected code for reprocessing to which Ascension failed to correct and subsequently placed the bill with a collection company. When I contacted the collection agency, ascension requested escalation which they indicated they would due. Same commentary given to Quartz Several subsequent requests were made from Quartz to Ascension on July 22nd I received a response from Quartz that they have exhausted all efforts in seeking a revised coded claim and were ceasing efforts. They have advised me I should not be billed for the claim since they have failed to provide the appropriate coding.on Monday, July 22nd I received a call from the collection agency.This has been exhausting and obtrusive.The bill is for $550.please help...

  Business response

  08/09/2024

  Mrs. ***********************, 

  Thank you for bringing your experience to our attention so that we could resolve it and work to improve our experience for all those we serve. Our ***************** reviewed your account and confirmed the charge billed was incorrect. As of 07/22/2024 the coding has been corrected and the balance adjusted due the filing deadline for correcting the claim has passed. 

  The ***************************** contacted you on 08/02/2024 and informed you of the coding review response and the adjustment made in the amount of $550.00 due to the filing deadline has passed. You were informed your account has been removed from collections and now has a zero balance. 

  Additionally, thank you for your feedback on the experience attempting to resolve this issue with our **************************** It is our goal to always provide our patients with an excellent experience and we fell short here. Thank you for providing the feedback for us to address your concerns and to improve our experience for all those we serve. 

  If you have any additional questions, please feel free to reach out. Thank you for allowing us to serve you.

  Customer response

  08/23/2024

  This has been resolved

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩