ComplaintsforAscension Health Inc

• Initial Complaint

  05/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My husband was admitted to *************** in ************, ********* around August 3,2023. They billed my primary insurance of BCBS of Tn but they didnt pay cause they did not send in prior authorization! So they turned around and billed ********* They say I owe them 1600 which is the ******** deductible for hospital. They need to adjust my billing. I am not paying $1600 when they failed to do a pre authorization! Can you help with this??

  Business response

  08/02/2024

  Good afternoon, 

  Thank you for bringing your experience to our attention, so that we could resolve it and work to improve our experience for all our patients. Our Customer Relations team reached out to *************************** and confirmed that she was concerned that date of service was being denied by their primary insurance due to lack of prior authorization, causing ******** to indicate a balance due. 

  We were able to communicate with *************************** via email to confirm her concerns as well as provide resolution. Based on our review, there was indeed an insurance denial for lack of a pre-authorization, that caused the account balance to be billed to the patient. We then removed this balance from the patients responsibility and request an appeal with the insurance company. While the appeal is in process, a statement hold was placed on the account to prevent further statements from generating while we resolve with the insurance company. This was communicated to Mrs. *********** on 8/1/2024.
  
  Additionally, thank you for your feedback on the experience attempting to resolve this issue with our Customer Resolution **********************. We are continuously working with our team so we can resolve concerns more quickly. It is our goal to always provide our patients with an excellent experience and we fell short here. Thank you for providing the feedback for us to address your concerns and to improve our experience for all those we serve. 

  If you have any additional questions, please feel free to reach out. Thank you for allowing us to serve you.

• Initial Complaint

  05/29/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  i am being balance billed illegally michigan participates in the NO SURPRISE ACT a federal and state law that ******** recipents should not be billed past allowed amounts.i even purchased a sexondary insurance and told ascension hospital to bill the remaining balance to them more than a month ago and there is no claim submitted.both my insurance cards are attached along with the bill.i spoke with state of michigan health department and with hap care source ******** and they verified it is illegal for me to be billed that the balance after ******** payments is not my responsibility please help thanks.

  Customer response

  06/21/2024

  they still have not even billed a secondary insurance i purchased becaus of this illegal bill and are refusing to fix this bill and lyg about not having access to my bill details when they do. 

   

  please keep as no respinse bcause they have no valid response to my requests

  Customer response

  07/06/2024

  my insurance has cleared up this bill with ascension and they STILL continue to bill me and threaten collections as well.

   

  Please share the attached letter from my insurance confiming i do NOT owe the $3,982 balance with ascension so that they can remove my incorrect bill thank you.

  Customer response

  07/06/2024

  my insurance has cleared up this bill with ascension and they STILL continue to bill me and threaten collections as well.

   

  Please share the attached letter from my insurance confiming i do NOT owe the $3,982 balance with ascension so that they can remove my incorrect bill thank you.

  Business response

  07/25/2024

  ***************,

  Thank you for bringing your experience to our attention, so that we could resolve it and work to improve our experience for our future patients. Our Customer Relations team reached out to you and confirmed that she was concerned that insurance was not billed appropriately and there was an incorrect patient responsibility. I apologize for the inconvenience that this has caused. 

  Based on our review, insurance had not been billed for the total charges. Customer Relations worked with our insurance team leadership, and they were able to resolve. This was communicated to you on 7/1/2024, and screenshots of the zero balance were provided on 7/8/2024. 

  Additionally, thank you for your feedback on the experience attempting to resolve this issue with our Customer Resolution **********************. We are continuously working with our team so we can resolve concerns more quickly. It is our goal to always provide our patients with an excellent experience and we fell short here. Thank you for providing the feedback for us to address your concerns and to improve our experience for all those we serve. 

  If you have any additional questions, please feel free to reach out. Thank you for allowing us to serve you.

  Customer response

  07/25/2024

  Better Business Bureau:
  
  Although no screenshot with a zero balance was ever sent to me, I was able to login to the Ascension billing portal just now and verify the incorrect & illegal balance was cleared.

  This mistake caused me months of stress and financial loss of purchasing a secondary insurance that I did not need. I was going through multiple surgeries and the loss of a child at the same time.

  None of this was necasarry & Ascension should avoid mistakes like this from happening in the 1st place going forward. Especially to prevent further stress on mother's having just given birth!

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  05/28/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  The complaint is related to a visit to an Ascension doctor on or around 12/14/23. In summary, I met with the doctor with some minor foot pain. He prescribed x-rays, and said he would review the x-rays and follow up with me. No follow up was provided. We received several bills for the services and promptly paid them. One of the bills, for the actual doctors services was for a ***** minute service. I was with the doctor no more than 15 minutes. We requested a review for possible recoding and was told that someone with look into it and we would be contacted. No contact was received.When I did not hear from the doctor with his assessment of the x-rays the prescribed, We contacted Ascension for a refund of costs that had already paid for the services. This initial contact was on 2/5/24. We received a contact from Ascension on 2/8/24 that stated "Thank you for reaching out regarding your ascension account. I apologize for the inconvenience caused. I would like to inform you that, a request was raised for the clinical audit and your account has been closed. You do not owe anything on these bills. Than you" When I requested the issuance of a check to cover the paid amount (that they said I did not have to pay), We were told to contact the *** team. at ************.After several months of trading phone calls and escalation internally at Ascension and calls to Ascension that were not returned, we were told on 4/25/24, by Ascension escalation team member ****, that we should receive a check on 5/6/24. During one of the many calls with an assortment of people at Ascension, they mentioned a reference number F30E86A.After several additional attempted contacts and unreturned calls, on 5/20/24 we were routed to a person at Ascension that informed us that no check would be issued, that "No refund was warranted."

  Business response

  07/17/2024

  Dear ******************: 

  I hope this letter finds you well. This letter is in response to the concerns that you submitted to the BBB regarding your visit with your provider on 12/14/2023. I would like to follow up on your concerns with what we have learned and actions taken as a result of our review. 

  At Ascension, we are committed to always listening to those we are privileged to serve and to delivering compassionate, personalized care. Our leadership team takes your feedback seriously and we have thoroughly reviewed your concern. After careful review that was completed on July 11, 2024, below are the conclusions and actions that have been taken. You reported that during your visit with the provider on 12/14/2023, the provider prescribed x-rays, and said he would review the x-rays and follow up with you. You reported no follow up was provided. You received several bills for the services and promptly paid them. One of the bills, for the actual doctor's services was for a ***** minute service and you reported that you were with the provider no more than 15 minutes. You would like both of these concerns reviewed. 

  I apologize for any confusion you had after receiving your billing statement. The billing of the code used ***** is not just billed on time but on medical decision making. After following up with Dr. ****** and the clinic manager, we have decided to reimburse you for the office visit and x-ray. We are sorry the communication regarding the results of your x-rays were not clearly conveyed and communicated to you. Thank you for sharing your concerns so that we could review them and look for improvement opportunities. 

  We have also shared your feedback with our revenue leadership. They will review the proper communication handoff process for when patients contact billing with quality care concerns to ensure that these failures in communication are not repeated. On behalf of our team, I would like to offer our sincere apology that your experience did not meet expectations. Thank you for giving our team at Ascension ******** clinic- ********** the important opportunity to review our process and resolve your concern. 

  Please contact me if you have any additional questions or concerns. I can be reached at ************ or by email at ********************************************* We hope that you will give our team another opportunity to care for you in the future.

  Sincerely,
  *********************************
  Supervisor | ********
  Ascension | **************

  Customer response

  07/17/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On Nov 3, 2023, my wife and I were sent to Sacred Heart on the ********************** for a preventative procedure called "Cardiac ** with Calcium Scoring", a heart ** scan to determine plaque or other possible heart problems. Since it is preventative, insurance will not pay and we were told this ahead of time, so we paid with a debit card prior to the procedure.We were told 2 weeks prior that the full amount would be $109 each. When we checked in, they charged us $187.75 each, and when asked why, the admin person told us "I guess the price increased". So, we paid it and did the ** scans and went home.A week later, we both received bills for $187.75. I called and was told the hospital showed nothing due in their system so forget about the bills, so we did and I assumed all was good.In mid-March 2024, we received a pair of refund checks for $78.75 with no explanations. This put the original amount back to $109, which is what we were told to begin with. All good.Then, in late March 2024, we both received bills for $45.01. I called and after being bounced around to numerous offices no one could tell me why this bill was sent. Most I spoke with spoke only broken-English and mostly just wanted to help me pay my bill over the phone. Finally an agent told me to email my original paid receipts, which I promptly did on April 18, but we have not received any replies.Two weeks ago we received another bill stating that our accounts will be sent to collections if we don't pay within ****************************************************************************************************** like this. If these bills are legitimate, I would just like a letter or phone call explaining why, and if not, delete them and close our accounts.My wife works for my family practice doctor who sent us for the procedure, and has sent many patients for this test who were all charged $109 with no follow up bills, so it would seem an error occurred somewhere in their system for us.

  Customer response

  05/24/2024

  Here are the health care privacy release forms. And, my wife and I both just received calls from Ascension Heart Health (supposedly) at the same time, with an automated recording instructing us to go to www.sacredheart.org to register for an online account to hear a message about billing. I went to www.sacredheart.org and it is a church/school website... The number they called from was ************, which if you ****** that number comes up either as SPAM, but on other sites say it is Ascension Healthcare. This whole experience is dreadful.

  Thanks,

  ***************************

  Customer response

  06/03/2024

  Can you please identify what other privacy release you require? I included mine and my wife's health privacy record on 5/24/24 I believe, and it is in your records at the bottom of your Compaint ID page. I am resending it so that you can re-open my complaint and proceed. Has Ascension Sacred Heart not even been contacted about my complaint yet? I was hoping for a resolution soon.

  Please contact me if you are missing anything else without waiting so long.

  Thank you.

  ***************************

  Business response

  06/10/2024

  Mr. ************************************ you for bringing your experience to our attention so that we could resolve it and work to
  improve our experience for our future patients. Our Customer ******************** reviewed
  your concerns regarding your physician account balance, for both you and your wife, we did
  confirm the remaining balance of $45.01 is both patients responsibility for the physicians
  hospital services portion.
  The Customer ******************** contacted you on 06/05/2024 and explained, upfront
  payments for each patient were for the facility fees only. Any payments made toward the facility
  fees will not reflect on the physician accounts. Because the services you both received was not
  covered by your insurance we approved a discount for the services. The refund you received
  was for an over payment made after the discount was applied. Unfortunately, this credit could
  not be transferred to your physician account, and apologies if the separate billing was not
  explained to you upfront.
  Additionally, thank you for your feedback on the experience attempting to resolve this issue with
  our **************************** It is our goal to always provide our patients with an excellent
  experience and we fell short here. Thank you for providing the feedback for us to address your
  concerns and to improve our experience for all those we serve.
  If you have any additional questions, please feel free to reach out.
  Thank you for allowing us to serve you.

• Initial Complaint

  05/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  We had a hospitalization for our son back on November 7th 2023. We received our first bill from them in January and requested a financial assistance packet. I had reached out VIA phone calls multiple times before sending this packet to verify the address. They want, W-2, pay stubs, and all kinds of personal information that could be stolen sent to an address that doesn't exist (*********************) . I reluctantly sent everything they needed on January 9th with tracking 1Z4B70PT0300028819. I was notified by *** that the address I mailed this information to did not exist and they sent it to a different address in ***************. I reached out to them on 1/23, 1/25, and 1/31 VIA their app to confirm they did receive this information as I don't know who ended up with my personal information. No one could validate they received my packet and closed each conversation without letting me reply stating it could take up to 60 days from receipt. I continued to get past due notices VIA ***** text, and phone calls. I inquired again on 5/8 and they did confirm they received my financial assistance packet, but that some information was missing (nothing was missing from this packet when it was sent). They told me they received my application at least 4 different times on 5/10 (when I only sent in 1) and that everything was received. When I called again today I was told again to mail this to the invalid address and was hung up on. Not only am I risking my husband's and I's personal information by sending it to an address that doesn't exist, I am being charged redirect fees every time *** needs to change the address. If I had all the time and money in the world I wouldn't be asking for financial assistance. I can't get anyone to respond back to e-mails, phone calls, and they say you can't visit in person. I need some resolution on this before it goes to collections ASAP.

  Business response

  07/01/2024

  ****************,
  
  Thank you for sharing your recent experience with us and giving our team the opportunity to
  resolve your concern and improve the experience for all those we serve. Our ****************
  team reached out to you on 05/17/24, 06/21/24, 07/01/24 to communicate these details.
  You received your first bill and called **************** to request a financial assistance
  application. You placed another call into **************** on 01/09/24 to verify the address of
  where to send the packet to, where the agent provided the address of ********************************************************************************. Your concern was your personal information could have been compromised
  and sent to an address that doesnt exist. You were advised by **** that the address your
  information was sent does not exist. You called back into **************** and sent an email
  to us on 01/09/24, 02/01/24, 02/02/24, 04/03/24, and 05/14/24 to check the status of the review.
  No one could validate the information had been received yet. You called into ****************
  on 05/14/24 and they did confirm they received your application but some information was
  missing.
  Per review, you were given misinformation on the call regarding your application status and the
  agent should have escalated your concern to a supervisor for follow up. Your application was
  uploaded to our system 03/21/24 with a date received of 01/11/24.Upon review of the
  application there was missing information. A letter for request of information was mailed
  05/01/24. Your concern was escalated to the Financial Assistance supervisor who located 2
  paystubs within the packet and will be able to review your application based on this information.
  As of 06/24/24 it was determined that you met the qualifications for 90% financial assistance.
  We apologize for the delay with reviewing and adjusting your account and appreciate your
  patients as Ascension did experience a cyberattack outage.
  Additionally, thank you for your feedback about your experience attempting to resolve this issue
  with our Customer Resolution **********************. There was an opportunity to escalate sooner. We are
  working with our team to re-educate on escalations, so we resolve concerns more quickly. It is
  our goal to always provide our patients with an excellent experience and we fell short here.
  Thank you for allowing us to serve you.

  Customer response

  07/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  05/13/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Date of Service: 4/19/23 Labor and delivery nurses are great in **. ****'s Tulsa OK. Dispute is with Ascension Hospital Billing and Higher Up person (*******) .For the PAST 10 months, the hospital billing kept sending me the wrong amount. every single time, never requested a EOB from my insurance. I spent ridiculous amount of hours talking back and forth with insurance and ** to get this figured out. The ** needs a lot of coaching and common sense classes and end result solution. If a PATIENT CALLS a million times about the wrong amount being billed and its not FIXED, there is a problem? They need to quit saying the exact same thing and find a solution. Maybe take an initiative. ** call the insurance and request a EOB and instead of saying..the insurance owes us money then we will send you the right statement. That never happened..what did they do.. they wrongfully sent me to collections. I wanted to see the correct bill, correct amount before I pay anything. I deserve that RIGHT as a patient. I did not believe their word of mouth.They also stated that they would make note that I was not going to pay...that is not the case I said that because of almost a year talking to the people you train... they never sent me a right bill and I do not trust them with anything. The person above the hospital billing was suppose to help me with my case, after I made a complaint about their hospital billing instead she kept sending me thewrong amount. She never double checked the balances to make sure. Her name was ******* she was suppose to be higher up, she was not helpful at all. I have lost all faith in the hospital billing you make the hospitals look bad when you do stuff like that. They are the ones that do that hard work.This was a waste a time. I am trying to take care of my kids but instead I am wasting my precious time talking to unhelpful ** people/ ******* to fix this ******* never happened. ******* was suppose to send me the correct bill...nope She literally sent me 2 wrong bills the **** AGAIN for $7,000.00. My actual patient responsibility EOB: $1,236.40 Which one would you pay??? I feel like I had a lot of patience dealing with all of this overall bad customer service and a inaccurate bill. I feel like they could have just wrote this off... OR corrected the issue and sent me the correct bill.

  Customer response

  05/15/2024

  I am making the claim against the hospital billing. Not my insurance. 

  Business response

  06/03/2024

  *********************,
  
  Thank you for sharing your recent experience with us and giving our team the opportunity to resolve your concern and improve the experience for all those we serve. We have reviewed your account concerns. We spoke originally on 4/10/2024 regarding dos 4/19/2023.Per review, of your account your insurance payment posted 3/28/2024. At that time,you had been sent to collections in the incorrect amount. After the insurance payment was posted to your account, you requested a new billing statement reflecting the corrected balance. A new billing statement was requested to be sent in January and you received a statement for $6,987.34 and again in March the statement requested generated for the same $6,987.34 these statements were generated due to the account being in collection, prior to insurance finalizing your claim.
  The insurance payment was posted to your account leaving a new balance of $1,236.40 We received a final determination on 5/3/2024, that you were aware of an open balance before account went to collections and did not try to set up a payment plan to keep account from collections while insurance was working on the claim.
  We provided the final findings to you by outreach on 5/3/2024 and we also spoke with your Patient Advocate from Health Choice, who advised you had paid the account in full directly to Amcol in the amount of $1,236.40. We must allow Amcol up to 30 business days to report that the account has been paid for in full.
  Additionally, we thank you for your feedback about your experience attempting to resolve this issue with our **************** team. Your concerns have been relayed to leadership and we are working with our team to re-educate on escalations, so we can resolve concerns more quickly.
  It is our goal to always provide our patients with an excellent experience and we fell short here. Thank you for allowing us to serve you.

  Customer response

  06/04/2024

  Complaint: 21704860
  
  I am rejecting this response because:
  This is ridiculous. I have been fighting to get this bill corrected from the VERY BEGINNING. 1 MONTH AFTER I HAD MY SON. Billing office never received the *** and stated they will not correct it till thet get their payment by the insurance look up in the phone records. There are plenty.  Payment plan or not.  The collections agency sent me the amount which i had attached to original complaint. they got the wrong amount. Word of mouth does not matter its what we see on paper is important. The fact is that i got sent collections bc of the billing office.   Ascension billing never fixed my problem they are a joke.  ******* called me to let me know that you guys were in contact with her. Didn't know what that was about.  Surprised she reached out to let me know that.  Overall, disappointed in ascension billing wanted my payment rewritten off as much effort i had trying to get my s*** fixed. The way i got treated during all of this.  I feel bad for many others that are getting treated this way and wrongfully getting sent to collections.   Consistency and honesty doesn't help you at all.  

  Sincerely,
  
  ***************************

• Initial Complaint

  05/11/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  St Vincents (Ascension) sent a bill to me dated 4/27/2024 for a service that took place on 10/13/2023 in **********. They did not correctly (or at all) file this activity with my insurance company(s) of ********** Blue shield nor Tricare. This is showing on the attached statement as PAST DUE. This can and will hurt my credit rating, thereby causing an injury to me. The account # on this account is ***********.

  Business response

  06/19/2024

  ****************,

  Thank you for sharing your recent experience with us and giving our team the opportunity to resolve your concern and improve the experience for all those we serve. Our **************** team attempted to reach you on 05/01/724, 05/21/24, and 06/18/24 to communicate these details. 

  You received a bill dated 04/27/24 for a service that took place on 10/13/23. You stated the claim had not been billed to your insurance correctly. In order for the Billing team to assist in submitting your claim, insurance was requesting for you to contact Tricare to provide coordination of benefits. The Billing team had attempted to contact you on 12/8/23, 12/14/23,12/22/23,01/09/24, and 01/17/24. Due to no response from you the total charges were moved to your patient responsibility. We received your call into **************** 03/05/24 providing BCBS as primary insurance and Tricare as secondary insurance, stating this is the correct coordination of benefits. Tricare was billed in error as primary insurance on 11/06/23. On 06/13/24 your BCBS insurance was added and billed. The money was moved from patient responsibility back under insurance. Please allow ***** business days to process the claim, there is no patient responsibility until the insurance completes the processing of your claim. 

   Additionally, thank you for your feedback about your experience attempting to resolve this issue with our Customer Resolution **********************. It is our goal to always provide our patients with an excellent experience and we fell short here. 

   Thank you for allowing us to serve you.

  Customer response

  06/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  05/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  2/24/2024 - $3404.65 We had a stay at the hospital on 12/13/2024. The hospital continues to file my stay under the wrong insurance. I paid the balance before realizing they filed under AETNA when I told them in January that my child's insurance is CIGNA. I called them multiple times with an EOB from ***** and they still have yet to reimburse me for the overpayment after stating that they would. They owe me $1067.75 for the overpayment.

  Business response

  07/26/2024

  Mr. *****,

  Thank you for sharing your recent experience with us and giving our team the opportunity to resolve your concern and improve the experience for all those we serve. You reached out to our customer service department to informed us that you overpaid on your daughters account by $1067.75. This was before the insurance company made a payment on the claim. Our customer Service team reached out to you on 5/16/2024, 5/24/2024 and 6/16/2024. We spoke on 6/16/2024 to explain the current situation of the outage and acknowledge your situation. 

  After careful review it has been determined that you are due a refund of $1067.75. The request for the refund was issued on 05/07/2024 due to the Ascension outage there was a delay of the refund to the account. The refund was issued on 7/17/2024 soon after we were able to restore our systems. 

  Additionally, thank you for your feedback about your experience attempting to resolve this issue with our Customer Resolution **********************. There was an opportunity to escalate and resolve billing concerns sooner, but we did not execute on that. We are collaborating with our team to re-educate on escalations, so that we can resolve concerns more quickly. It is our goal to always provide our patients with an excellent experience and we fell short here.  

  Thank you for allowing us to serve you.

  Customer response

  07/26/2024

  Complaint: 21684785
  
  Good afternoon, I am still waiting on the refund that was supposedly issued on July 17th. I am wary to close any such complaint as I have been told that a refund has been issued multiple times already by your customer service department but here we are. If it was sent via mail, are you able to provide tracking information or an estimated arrival date.

  
  Sincerely,
  
  ****** Royal

  Customer response

  08/07/2024

  I received the refund on August 5th. Thank you for your help in resolving this matter. 

• Initial Complaint

  05/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On October I had a doctor who saw me then in November I saw the same doctor * found out *ater that the doctor did not renew their paperwork to stay in my network in the process they charged me $85.82 for see them. The office staff had my insurance information and if they had inform me that the doctor was not covered in my network I wou*d never had seen that doctor. I fi*ed a disputes about this and basica**y they to*d me tough *uck you sti** owe the payment. This was no fau*t of my own that the doctor did not renew her network with the Ascension Medical Group ********************************************* Center. I am going to pay ha*f $42.91 on May 10th and on May 24th the rest $42.91 tota*ing the amount of $85.82 to get them off my back by May 24, 2024.P*ease advise Christina Fox

  Customer response

  05/23/2024

  I have enclosed a copy of the  HIPPA Form

  Business response

  07/25/2024

  Mrs. Christina Fox,

  Thank you for bringing your experience to our attention so that we could resolve it and work to improve our experience for our future patients. Our Billing team department reviewed your account for date of service 11/22/23. Per review, the patient had a tele-med visit that insurance did not cover at 100%. This was billed as patient deductible leaving a balance of $85.82. The Customer Relations team contacted you on 07/24/2024 and informed you the balance is patient's responsibility. 

  Additionally, thank you for your feedback on the experience attempting to resolve this issue with our **************************** There was an opportunity to escalate and resolve your billing concern sooner, but we did not execute on that. We are working with our team to re- educate on escalations, so we resolve concerns more quickly. It is our goal to always provide our patients with an excellent experience and we fell short here. Thank you for providing the feedback for us to address your concerns and to improve our experience for all those we serve. 

  If you have any additional questions, please feel free to reach out.

  Thank you for allowing us to serve you.

  Customer response

  08/02/2024

  Complaint: 21684325
  
  I have reviewed the business' response and am rejecting it because: I believe that I should have been made aware prior to the service.
  
  
  
  Sincerely,
  
  Christina Fox

• Initial Complaint

  05/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  The business has filed a debt I do not owe with a 3rd party collections agency that has reported to my Transunion credit file. My daughter, *********************************, whom is an adult over the age of 18, has an account there from a procedure with the stated business and is responsible for and pays her own debts. I have never been contacted in any way that she has a balance due until I was notified by Transunion and Experian. I challenged the validity with Experian and the negative information was removed immediately. I then called the stated business and demanded that it be removed from collection agency and my Transunion report as well as any others and the lady stated, " I really do not know much about collections'" I then questioned my daughter about a past due and she then produced a letter addressed to her in which I told her she needed to pay which she did pay immediately. I then confirmed this with the stated business and they said that it was paid in full by ****. This derogatory information and account is not my account and must be removed immediately

  Customer response

  08/07/2024

  My complaint has been resolved.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩