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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/07/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
3-2024 Trying to return equipment that we are currently leasing and trying to get out of.We have emails and phone calls with no response from anyone.
Business response
06/05/2024
Dispute Resolution Department
Better Business Bureau
Re: Complaint #********
Americom Imaging Systems, **** & ****** Family Chiropractic, LLC
Dear Dispute Resolution Team,
This letter serves as Americom Imaging Systems, ****'s (AIS) official response to complaint #********, submitted by Office Manager *********************** of ****** Family Chiropractic, LLC (HFC) on May 7, 2024.
HFC's complaint alleges difficulties in contacting AIS regarding their leased Xerox Copier. We would like to clarify the following points and provide supporting documentation:
Communication Efforts: AIS has responded to HFCs inquiries multiple times via email, providing clear instructions and necessary information. Attached are the email threads, including date and time stamps, demonstrating our timely and consistent responses.
Proposal for *** Machines: Initially, AIS offered HFC a proposal to either release their current machines or purchase new ones. AIS Sales Representative *************************, including Sales Manager ***************, visited HFCs site, engaged in phone conversations with ***********************, and exchanged numerous emails.
Lease and Return Instructions: Upon ****'s decision to switch to another provider, AIS Sales Representative ************************* communicated the costs associated with closing out the lease and the process for shipping the machines back to **************** It is important to note that the lease agreement is between HFC and **************** with AIS acting solely as the servicing provider.
Direct Contact with **************** ************************* provided *********************** with all necessary contact information to *************** and advised her to liaise directly with them. AIS has also notified *************** to coordinate directly with HFC for the return of the equipment, thereby removing AIS from this process.
We believe the attached documentation will provide a clear understanding of our diligent efforts to assist *********************** and HFC to resolve this matter efficiently. Should there be any further questions or need for additional information, please feel free to contact AISs Office Manager, *******************************, by emailing her at *********************************** or by calling our main number ************.
Thank you for your attention to this matter.
Sincerely,
Americom Management
Americom Imaging Systems, ****Customer response
06/13/2024
These are the emails dated 4/16/24 they never responded until after I sent them to BBB just for your information.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.