ComplaintsforABC Quality Moving & Storage

• Initial Complaint

  05/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 5/26/23 the movers arrived at 8:45am and completed packing my apartment at 12 noon. I had several issues with this experience. They moved very slowly, they did not follow my instructions on placing my walker in last so I would be able to easily access it, they did not place my boxes that were marked in the designated areas at the new place, and they charged me a different price than I was originally quoted. I was told it would cost no more than $700 over the phone the week prior, but they charged me $1,338.50. I paid $700 cash, and wrote a check for $338.50. Since then I have stopped payment of the check from going through.

  Business response

  06/14/2023

  We never give a total upfront, also elevator slow down move drastically consumer was on the third floor.  Where consumer was coming from had long walk and elevator.  We do have signed contract.  We always recommended three men and knew that using two men with elevator would slow the process of moving.  Consumer told one of her neighbors that was scheduled to move with us a that we quoted a set price and they ended up canceling their move with up.  We never quote a price upfront.  

• Initial Complaint

  02/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired this company for a move on July 1, 2021. A member of the moving team sexually harassed and assaulted me during the move. On a lesser note, the team also tracked mud onto brand new carpet even though the contract stated floors would be protected. I brought this to the company and they fired the employee, yet did not make it right be me (the customer). They also said I would have to pay $100 for them to come make the carpet right.

  Business response

  02/22/2022

  Please see the attached contracts signed by the customer. Please note that on page one the customer signed off stating that there were no damages or complaints. Please also note page two where the customer signed agreeing that should a claim arise, she agrees to pay a $100 deductible.

  Mrs. ********* waited a considerable amount of time after her move to make any complaints. when she did call in the claim she insisted that she be refunded for the entire cost of her move. We discussed the issues that she had with the crew and all three of the men in question where taken by complete surprise by the accusations. The movers said that Mrs. ******* answered the door with one breast out feeding her baby. The movers said that they were shocked at first when they observed this. What may have been misconstrued as sexual harassments , we think, was really just shock. we have absolutely no proof that any sexual harassments happened on the job site. Because of this we could not justify refunding the entire cost of Mrs. ******** move.

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