ComplaintsforBroadmoor Group

• Initial Complaint

  12/05/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Since July, I have paid my full rent each month. Since July, I haven’t had functional plumbing in the bathroom. I have had 4 plumbers and 2 maintenance men. The issue still isn’t resolved. I’m no longer comfortable having anyone in my home because one of the plumbers not only ignored the plumbing issue, but walked around my home looking at all of my things, making concerning comments, and asked for my number while I was alone in my home and felt unsafe to decline. Not only that, I have had noise complaints for the last 3 months or so. I have reached out to management countless times, and ******* **** and ***** ***** ignore my communications. After reaching out again, I finally received an email from Mrs. **** which totally shirks their responsibility, ignores the issues, and blames me for them. I have reached a point where I refuse to communicate with the people here. I do not feel safe. I do not feel welcome. There are only a handful of people of color here, and it feels like management wants it to be zero. My complaints get ignored while things like community painting events are prioritized. I no longer feel safe in my home and I do not want to remain here. All of the previous plumbers have codes to my apartment. Management has codes. There’s no way to lock the doors to prevent someone from entering, and the doors are all glass anyway. I have tried to resolve this through the appropriate channels, but I can no longer deal with this. I have had to seek therapy as a result of the constant issues, which I also shared with management. My mental health concerns were ignored, and I was blamed for my physical concerns.

  

  Business response

  12/15/2023

  BBB,
  1. **Plumbing Issue: ** There were some challenges with the plumbing, and I apologize for her inconvenience this has caused. It seems there might have been some miscommunication regarding the contractors seeking your number. They needed additional information to procure the correct part and coordinate a return visit. ****** also canceled twice on the plumbers. The issue was ****** wasn't allowing it to run long enough to reach from the hot water tank to the bathroom.
  
  2. **Noise Complaints: ** We acknowledge the impact of noise, especially for those working from home. We would like to point out that this is apartment living. The resident has since made many accommodations to make sure that the dog does not bark frequently.  She got a dog walker.  Every time ****** reached out to us about it, we sent email notices to the other resident and called her.  We even offered ****** the opportunity to speak with the other resident.
  
  
  3. **Safety and Diversity: ** Our resident's safety is our priority, and we take pride in being a gated and secured community. We are committed to fostering diversity and inclusion, and it is never our intention to make any resident feel marginalized. We do offer resident events so everyone feels like this is a community and an opportunity to meet their neighbors.
  
  4. **Management Codes and Glass Doors: ** We utilize codes for security purposes, and we respect residents' privacy by entering only in emergencies, or a resident enters a work order, or with proper notice and by law that is 24 hours.

  
  5.** Some of our apartments do have glass doors as we renovated in 2019 and some use to be commercial spaces that we converted and ****** decided to move here sight unseen and choose her specific apartment, we do have pictures online.
  
  Her perspective is valuable. Her comfort and satisfaction are important to us, and we want to ensure to all that any concerns are addressed comprehensively.
  
  
  Thank you,
  *****

  
  ***** *****, ARM, CAM, CAPS
  Regional Director | Broadmoor Group
  **** * **** ** |St. Louis, MO 63104
  O: ************| F: ************
  

• Initial Complaint

  08/05/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We have been waiting on a refund, from July 21st. We called the office which states that it is closed permanently. And the apartment complex that they manage seems to have no idea if we will ever see the refund check as they have no idea how to track it. Most places issue a electronic check for a refund.

  

  Business response

  12/15/2023

  To whom it may concern,

  Upon reviewing our records, we have found that the check in question has indeed been cashed. We have attached the proof of the signed check; it was signed by ******* ********** the other applicant and it has cleared the bank.  

  Given this information, it appears there might be some miscommunication or misunderstanding on the applicant's end. We are committed to providing clear communication and resolving any concerns to the satisfaction of all parties involved.  

  The applicant was denied on 7/18/2023 and our refund was sent on 7/21/2023 and it cleared on 8/9. 

  Cleared Check Image
  Report Generated: 12/15/2023 12:31:40 PM EST
  Payer: The Legends Apartments
  Payee: ******* **********; ******* ****
  Payment ID: ****
  AvidPay Check Number: **********
  Amount: $300.00
  Cleared Date: 8/9/2023 6:14:44 AM EST

   

• Initial Complaint

  07/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Myy apartment complex called ** ***** ** ***** apartments (Broadmoor Group) had a loud banging noise above the bedroom ceiling. I spoke with a private attorney and he told me that this condition deemed the apartment inhabitable and to get out of my lease agreement, I would have to email them a written notice that I am moving out in 30 days. Before I moved out, I informed the assistant property manager, property manager, and regional director of a bed bug situation I had in my building. The lease states that whoever "introduces" the bed bugs would have to be responsible for the cleaning fee. The lease said you can either use theirs or your own if you show them the invoice. Their own pest control company came out and said that he did not see anything and did not treat the apartment when he first came. The property manager emailed me and asked if I did anything to treat the apartment, but I did not respond because a couple minutes after she sent the email, she called me on the phone and said that since he did not find anything, to just run my sheets and clothes through the dryer to ensure that they were all gone. I did exactly that. I was never contacted again by anyone at the Broadmoor Group about the situation again until I moved out and they withheld my security deposit. They withheld my $150 security deposit and an additional $275 for the pest control bed bug fee. They said that I introduced them and that I should be responsible for the charge. I asked their pest control company when he came by how you would be able to tell if someone introduced them or not, and he said it was impossible. So did five other pest control companies that I called to get a quote on treatment. I have not paid the charge yet, but they already withheld my $150 security deposit. They also refused to schedule a walk through twice when I turned in my keys even though I specifically went to the office twice to request this to ensure this would not happen.

  

  Business response

  08/01/2022

  Good evening,

  We had multiple vendors go over and see what was going on.  A roofer, a contractor, a few different maintenance guys, the pest control guy and we were unable to locate anything wrong.  We even went into the attic and nothing.   After all attempts we never heard anything else form her about this situation,  It started to be new situations such as bed bugs, we immediately acted on this as it is a serious situation.  She sent us a picture and the Pest control guy said yes this is a bed bug.  She had only seen the one but one can quickly duplicate.  The resident even said they must have come from another apt, so we check all around and not one sign there.  Bed bugs can easily be transported on the clothes.  She had lived there since Nov 21, 2021.  The complaint of the bed bug was made May 2, 2022.  Since we were shown a picture of a bed bug it is our responsibility as agent for owner to take action.  We give the resident the option to use their own company but have to provide proof treatment is completed.  We always give the recommendations of what to do in this case to be best prepared.  We did not treat as she said she didn't want it. We waited till she moved out but as responsible management company we are required to treat before the next resident moves in. 

  I will be happy to supply all emails, we felt we needed everything in writing because he became harassing at the end and to date.  We have our attorney having any communication.  She has posted reviews using our names with slander. 

  We pride ourselves on our customer service.  

   

  Let me know what else i need to provide.

   

  Thank you,

  ***** ***** ******** ********

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩