Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/03/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
July 6th 2021 I placed an order for a Storyteller Van, they needed me to put down $10,000 with a verbal delivery date of March 2022. Needless to say, after contacting Van City in March to see when my van would be coming in, they informed me that the company was unable to get a 2022 chassis and the price would increase. Van City was unable to provide me the price or the chassis we agreed on. Van City refused to refund me my full deposit after breaching our contract. They sent me $9,000 March 22nd short $1,000 even though the RV never was started(no vin #).
Business response
05/19/2022
Please see attachment in regard to ID #******** in response to ****** *****’s customer complaint. Feel free to reach out to me if you have any questions.
We received your letter and we are not in breach of contract with Mr. *****. The purchase agreement he signed and initialed stated that deposits are 90% refundable until the RV is scheduled the deposit becomes 100% non-refundable. We refunded the customer per our contract terms and Mr. ***** received 90% of his deposit back in the amount of $9,000. Unfortunately, due to supply chain issues that our economy is facing currently, Van City RV has no control of the production of our suppliers that are ordered by the customer. We followed our contract and are not obligated to pay any further amount.
Customer response
05/22/2022
Complaint: ********
I am rejecting this response because:
Please refer to letter in attachment.
Sincerely,
****** *****Van City breached our contract due to not being able to get the 2022 chassis for our van. Regarding Van City’s response, it is not the delay of the production of Storyteller van that Mr. ******* wants you to believe (I was willing to wait as long as needed) it was the price increase and not knowing how much the increase was going to be. Yes we understand about the supply chain issues but we never agreed on the increase in price due to the 2023 chassis. This is why I feel we should get 100% of our deposit back.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.