ComplaintsforLCS Kleen-Aire Inc
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Complaint Details
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Initial Complaint
07/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I asked them to fix the furnace. It's a Hardy brand. A man came out and cleaned the furnance, but didn't fix it. He whined and complained the entire time. They sent me a text asking for a review on their platform. I didn't give them a good review. The furnace isn't working. He told me that he didn't know anything about electricity. He charged me $105.00 more than what was quoted over the phone for all the time back and forth from his truck, stalling in my opinion. They quoted me $225.00. They charged me $330.00.Business response
08/04/2023
To whom it concerns:
Ms. ****** hired us to clean her outdoor wood-burning furnace. The estimate which is exactly what it is of $225 is a minimum. The unit needed a lot of extra time and attention which resulted in the increase. We were on-site for three hours cleaning. We are not a furnace repair company. We are a cleaning company and we performed the job that we were hired to do. Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.