ComplaintsforAmerican Garage Door Service
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Complaint Details
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Initial Complaint
03/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I made two different appointments with this company to get assistance with my garage door. Both times the weather was inclement. The first time I cancelled because I was able to open my self, but I made another appointment for them to come out. That day the weather bad also; I called them the night before and left a message. They never called me to tell me if they were coming or not. They didn't come. I called again and they said they got the message. The person I spoke with said he would call me the following week and I have yet to hear from them.Business response
03/28/2022
We had two appointments with this consumer and he cancelled both of them.Customer response
04/05/2022
I cancelled the first time because I got the garage door open. I cancelled the second time because I thought road conditions were too bad for their employee to drive on. Still, he never called the next week as promised.Business response
04/08/2022
He asked us not to show up and we did not show up. This complaint should be resolved.Customer response
04/13/2022
Complaint: ********
I am rejecting this response because:
-I asked him not to come because it was icy--we both agreed. He told me he would call again to reschedule and he never called.
Sincerely,
****** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.