ComplaintsforO'Reilly Auto Parts

• Initial Complaint

  10/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I made an online purchase, and while the items were supposedly delivered, the proof provided by the shipping company was just a photo of a box at someone else's doorstep. It didnt show my residence or include my apartment/unit number. When I called O'Reilly Auto Parts to request a refund or a reshipment, I explained the situation

  Business response

  10/30/2024

  A *** claim was opened and *** notified us that they had made multiple attempts to contact the customer with no success. The claim was closed due to this. The customer was notified via email by one of our supervisors, ******* *****, on 10/27/24 that *** denied the claim and the customer would need to contact *** directly to dispute their decision with them. The customer was notified we would not be able to move forward with a refund unless *** approved the claim. The customer contacted us via phone 10/28/24 and said he did not want to go through contacting *** and was going to dispute the charge with his bank and file a BBB Complaint. At this point, the customer will need to contact *** to dispute their decision at 1-800-PICK-***. We are not able to assist them any further with this. 

  Customer response

  10/30/2024

  Complaint: 22489175
  I have reviewed the business's response and must reject it. On October 29, 2024, I spoke with a *** representative who agreed to reopen my claim. I explained that the photo provided does not clearly show the apartment number; it only depicts a package on a doorstep with part of the door visible. This does not confirm that the package was delivered to the correct apartment unit. I find ********** customer support to be inadequate and unhelpful, especially considering I am out over $500. This situation is unacceptable.
  Sincerely,
  ****** *******

  Customer response

  10/30/2024

  Complaint: 22489175
  I have reviewed the business's response and must reject it. On October 29, 2024, I spoke with a *** representative who agreed to reopen my claim and assigned me case number #C-0271701235. I had to reach out to *** myself; I was never contacted by them regarding the investigation related to ********** claim. The photo provided does not clearly show the apartment number; it only depicts a package on a doorstep with part of the door visible. This does not confirm that the package was delivered to the correct apartment unit. I find ********** customer support to be inadequate and unhelpful, especially considering I am out over $500. This situation is unacceptable.
  

  Business response

  10/30/2024

  Thank you for the additional information. *** shows they have an open investigation but have not made a decision yet. We will have to wait for them to complete their investigation and make a decision, as that will determine what is or is not done. 

• Initial Complaint

  10/28/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I purchased a battery from ******** in October 2023, ******** offers a two year warranty on batteries. Over the last couple weeks, our vehicle has not started the same, seemed to struggle a bit but still started. Yesterday, October 25, 2024 my wife and i went to Best Buy, I ran in and picked something up and left her in the car with the radio on, it was roughly 5-8 minutes. When I came back and tried to start the car, the battery was dead and I had to have my daughter drive over and jump start us.Once home, I turned the car off and turned it back on and it started up fine. I then turned the car off, ran the radio for about 5 minutes and the battery was dead. I did this another couple times to confirm the battery will charge but will not hold a charge.I removed the battery from the vehicle, brought it to ******** to get a new battery under warranty, the battery was dead when I got to the store, I had just removed it from the car, so they had to charge it for an hour before testing it. They called and said the battery is fine. I stopped up and brought the battery home, did the same test and same issue. Jumped the car and brought it back to ********, they tested the alternator and also tested to ensure there wasn't something drawing juice that shouldn't, everything checked out not issues with the car. I asked the representative ***** if he wanted me to show him what happens he said no, it didn't matter.I could have spent over $200 taking the vehicle to ****** to prove *****(********) wrong but that was the same cost as simply purchasing a new battery, which I did. I have since taken the vehicle home and ran more intense tests with the new battery, leaving the radio on for 45 minutes and it starts right up.******** says the battery is fine but only tests to see if it will hold a charge but doesn't test how long it will hold a charge, a battery should not die that quickly. The old battery is clearly defective and I want ******** to honor the warranty.

  Business response

  10/30/2024

  I will get this to our District Manager **** and have him call you to discuss this issue. 

  Customer response

  10/30/2024

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution.  Thank you for assisting me in this matter.
   
  Sincerely,
  
  **** *******

• Initial Complaint

  10/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This complaint is actually about the ******, Texas OReillys. It would not populate on the list. I have had over six different parts fail within three months. The most recent one being an entire set of lifters for my motor. Now OReillys is maliciously slandering my mechanic and refusing to honor their warranty.

  Business response

  10/23/2024

  The customer called us 10/21/24. Caller explained they purchased set of lifters and valve cover gasket and two weeks later they were installed by mechanic. Parts failed two weeks ago. Customer said mechanic has been talking to store and store told them they cant get the parts and that the store under new management. Invoice 5557-116804 comes up under Friendly Glenns commercial account. Customer is not the account holder, nor the warranty holder. The warranty belongs to the commercial account the ********************** were purchased under. Our employee ***** advised customer the ********************** also show they do not fit the customer described application of a 2015 Chevrolet Silverado 1500 5.3l engine, this information was not responded to by the customer. ***** then called store, and spoke with ISS ****** ***** explained that the customer's mechanic, named ******, used to work for Friendly Glenns and is the one who purchased the parts using Friendly Glenns account and is not allowed to use the account. ISS ***** said they have told ****** twice that the parts are not under warranty and since ****** is not employed by Friendly Glenns, he is not allowed to use the account including getting warranty for parts that were purchased under the account by the account's former employee. 
  
  
  ***** went back to the customer and informed them that, due to the parts being purchased by a former employee of the account who had no authority to make the purchase, that the store was not able to help and the parts are two weeks out of warranty. ***** explained that ****** does not have permission to warranty parts purchased on the account, and that the customer was an innocent bystander in all of this. Customer stated that his truck was at Friendly Glenns for this and he doesn't understand why ****** being banned from the account has anything to do with the parts purchased and needing warranty. 

  Due to this, we are not able to assist with a warranty replacement of the parts purchased under the commercial account by a non authorized account user. 

  Customer response

  10/23/2024

  Physical invoice is lost. The OReillys invoice number is 116804

  out of ****** Tx, ****** manager

  *********, district rep

   

  Business response

  10/24/2024

  The customer called us 10/21/24. Caller explained they purchased set of lifters and valve cover gasket and two weeks later they were installed by mechanic. Parts failed two weeks ago. Customer said mechanic has been talking to store and store told them they cant get the parts and that the store under new management. Invoice 5557-116804 comes up under Friendly Glenns commercial account. Customer is not the account holder, nor the warranty holder. The warranty belongs to the commercial account the ********************** were purchased under. Our employee ***** advised customer the ********************** also show they do not fit the customer described application of a 2015 Chevrolet Silverado 1500 5.3l engine, this information was not responded to by the customer. ***** then called store, and spoke with ISS ****** ***** explained that the customer's mechanic, named ******, used to work for Friendly Glenns and is the one who purchased the parts using Friendly Glenns account and is not allowed to use the account. ISS ***** said they have told ****** twice that the parts are not under warranty and since ****** is not employed by Friendly Glenns, he is not allowed to use the account including getting warranty for parts that were purchased under the account by the account's former employee. 
  
  
  ***** went back to the customer and informed them that, due to the parts being purchased by a former employee of the account who had no authority to make the purchase, that the store was not able to help and the parts are two weeks out of warranty. ***** explained that ****** does not have permission to warranty parts purchased on the account, and that the customer was an innocent bystander in all of this. Customer stated that his truck was at Friendly Glenns for this and he doesn't understand why ****** being banned from the account has anything to do with the parts purchased and needing warranty. 

  
  Due to this, we are not able to assist with a warranty replacement of the parts purchased under the commercial account by a non authorized account user. 

  Customer response

  10/25/2024

  Complaint: 22458581
  
  I have reviewed the business' response and am rejecting it because: the parts are the warrantied item. The mechanic WAS authorized to use the account and ****** the owner of friendly glens TOLD him to use the account. The ********************** are the issue, the parts are under warranty not the account holder. This is just a ploy to not have to cover faulty parts that should NOT be failing EXACTLY when the warranty expires. Faulty parts that could actually blow my motor. I even made the decision to not ask for a labor claim, due to ****** decision to cover the warranty until they came up with this plan to not cover the parts. I have spoken with my lawyer and I do have cause for a civil case because these faulty parts have cause detrimental damage to my vehicle, and the business lack of responsibility due to a personal dispute between a business and their ex employee. As stated by the company, I am an innocent bystander, I was a customer of friendly glens, and the ********************** are now failing. If I cannot get replacement parts we will pursue civil court.
  
  
  
  Sincerely,
  
  **** ********

• Initial Complaint

  10/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Last Saturday 12 October 24 I was at the *************** Arizona Oreileys to purchase a can of electrical part cleaning spray. I asked the employee that checked me out if they still gave a military discount, I am retired Army with 21 years of service. I showed the employee my military retired ID and he said what is the last 4 of your social. I said what, I have received a military discount for years from Oreileys and have never had to give the last 4 of my social, I have only shown my military ID. The employee then said well the last 4 of your social is not in our system. I was caught off guard and gave the last of my social and the employee said now it is in the system. I purchased my can of parts cleaner and left. I later realized I was tricked into giving the last 4 of my social to the store employee, which my social is unique to my identity. I want the last 4 of my social security permanantly removed from the Oreileys computer system, I want a letter stating it has been removed and an apology. I will never ask for a military discount and I will never shop at ******** again.

  Business response

  10/19/2024

  I will get this to our District Manager **** and have him call the customer regarding this issue. 

• Initial Complaint

  10/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We bought an engine in May for a 2011 Dodge Ram. When taking the engine back to the store we had to help take engine off the truck. We paid around $4060.00 for the engine with part of the payment being cash. In the return of things we were given a hard to to receive the core refund in cash. The manager kept walking away to call someone and would also stop helping us to help others. After a few months the engines lifters started making noise. So I had this looked at by to other businesses and they both came to the same answer ENGINE WOULD NEED TO BE REPLACED. So I went back to ********** to discuss how this would work. I was told that they could not help me I would have to contact Torque. I then asked who is this? I was unaware the warranty went through someone else. They explained I would need to call the ***** number they gave me. So we did only to find out that I needed a serial number to proceed with my 4 year warranty. So once again I go back to ********** and they said they do not have the serial number it was not put into the system and they also didn't give me any extra paper work with a serial number to processed with obtaining a new motor. So as of now we have a vehicle that is not drivable. We have had to purchase a new vehicle so we would not loose our business because this was a business vehicle. I believe I was treated differently because I was a woman. There have been so many things in this transaction that were unnecessary . I did ask if they would send someone out to where the truck was to try to help find this serial number and they said that is not a service they provide.

  Business response

  10/18/2024

  Our District Manager ******* will call the customer to discuss what options we have on this. 

  Customer response

  11/06/2024

  I did not hear from ******* and I am still needing my issue resolved. 

  Business response

  11/06/2024

  10/18/24 our District Manager called the customer. He could not leave a voice mail. The message just said that the person is not available with no option to leave a message. I will request he call again. 

• Initial Complaint

  10/17/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Went into Oriellys to check my battery and alternator, battery was found to be bad. Employee checked for a warranty and said my battery was still under warranty. I pulled my battery and the employee brought out the new one, after handing the battery to the employee he dropped it and cracked the case. I install the battery and go back inside to finish up paperwork, they are busy so another employee helps me. She finds the warranty and trys to warranty it but the battery I had was different from the one I was warrantied previously (less than a year ago). The "corporate trainer" walks over and claims that the warranty doesn't transfer to the new battery and that it is on the original purchase date. I have never heard of this previously and have never had an issue, if a battery says it's good for 2 years it should be good for 2 years, she says she doesn't care and I have to buy the battery. I had no other choice since they broke my battery so I paid for the battery. I feel very scammed out of this whole ordeal. The employees at the store were very nice but the "corporate" employee didn't care and was very rude.

  Business response

  10/17/2024

  The customer purchased a SSB ******* battery from us 9/25/20 on invoice 3632-370347. The customer warranty exchanged that battery as defective for a new one 12/27/22 on invoice ***********. the customer warranty exchanged that battery as defective for a new one 5/6/23 on invoice 5388-223087. The battery that was purchased 9/25/20 had a 3 year limited warranty, which expired three years from date of purchase on 9/25/23. When the customer battery failed again 10/16/24 from his last warranty replacement 5/6/23, it was a year and a month out of warranty. The warranty term does not start over if a warranty is done, it goes from the original date of purchase. We would not be able to warranty exchange or refund the customer for the battery purchased 10/16/24. I have attached copies of the invoices referenced above as well. 

  Customer response

  10/17/2024

  Complaint: 22434157
  
  I have reviewed the business' response and am rejecting it because:
  They completely missed the point of the complaint. Your company told me it was still under warranty, removed and replaced the battery, dropped my battery and damaged it so it was unusable entirely. Then I was informed it was not under warranty anymore and was expected to buy a new battery on the spot. I was unable to use my old battery since they had damaged it to the point of not being able to use it and was stranded at this point. That is 100% a scam, I was not able to leave your store because I did not have a battery to use in my car forcing me to buy one from you. 
  
  
  Sincerely,
  
  ***** ******

  Business response

  10/17/2024

  I have forwarded this to our field management and requested they call and follow up with you on this. 

• Initial Complaint

  10/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Purchased rotors and brake pads for my truck from Oreily Auto parts. Front rotors and pads are correct. Unfortunately they gave me incorrect rest rotors and pads. I lost the receipt went to store and refused to exchange. They are the only company you can purchase the brand from can not purchase from any other company. I paid over 350 dollars for product that doesnt fit my truck.

  Business response

  10/16/2024

  the customer called us 10/15/24. Our District Manager **** spoke with the customer 10/15/24. She explained that there are no purchases for those parts in the store 5347 location. She asked if he was certain that they were purchased there. He said yes. She explained that the pads that he has to return have never been stocked or sold in the store. Asked if maybe another store so she could help locate the receipt, he said no again. She informed the customer at this time we cannot do the exchange since it is not an even swap. We would have to be able to find the customer's original purchase in our system to be able to exchange the part. We would need to know how the customer paid for the **********************, what store they were purchased at and the date of purchase to look into this further.  

• Initial Complaint

  10/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I recently purchased a Auto Repair business, and an employee of ******** from the ************* store location came to my place of business for the purpose of setting up a commercial account. I filled out said application and told said employee I did Not want my credit ran, I wanted a COD account only. I have a credit hit the following day from ********. I called and spoke with the same employee whom came to my shop. He stated, "he was told they took my Federal Tax ID from my business and used that to run my credit". I called ******** corporate and was told by the *** that this is a common complaint from other shop owners. This is very alarming to me that ******** would run my credit and credit of others without consent or permission. This is both unethical and illegal.

  Business response

  10/16/2024

  I have attached a copy of the credit application that the customer would have completed with our company. It does state under the Personal Guarantee that we (Creditor) will obtain a consumer credit report. 

  Personal Guarantee 
  
  In consideration of OReilly Automotive Stores Inc.,Creditor, establishing an account for Applicant(s) and/or Company, the undersigned guarantor(s), "Guarantor(s)", hereby personally guarantee(s), the full and prompt payment to Creditor of all amounts due, whether owed now or hereafter arising, on any and all accounts established on behalf of Applicant(s) and/or Company, including any related entity, subsidiary, or affiliate company, no matter where located, in existence now or established hereafter, and the performance under the terms of the application "AGREEMENT". The Guarantor(s) agree(s) and acknowledge(s) that Creditor has relied on this personal guaranty in agreeing to extend or continue the extension of credit to Applicant(s) and/or Company, and expressly waive(s) all notice of acceptance of this guaranty, notice of extension of credit, presentment of demand for payment, and any notice of default by the Applicant(s) and/or Company seeking credit and all other notices the Guarantor(s) might otherwise be entitled to. GUARANTOR(S) WAIVE(S) TRIAL BY JURY. Guarantor(s) consent(s) to Creditor obtaining a consumer credit report on the undersigned in consideration of the extension or continuation of credit, now and in the future as deemed appropriate by Creditor. In the event of default by the Applicant(s) and/or Company in the making of any payment when due, the Guarantor(s) agree(s) to pay on demand all sums then due including interest, late charges, and all losses or expenses which may be incurred by Creditor, including but not limited to attorneys fees .The Guarantor(s) agree(s) that this Personal Guaranty is entered into in the State of ******** and shall be governed by the laws of the State of Missouri without regard to principles of conflicts of law and that any and all actions or proceedings arising from this Personal Guaranty shall, at the Creditors option, be proper only in courts having subject matter jurisdiction and located in *************, ********. The Guarantor(s) consent(s) to the exclusive jurisdiction of any State or Federal Court located in ******** and agrees that the Guarantor(s) is/are subject to the Jurisdiction of Missouri courts and service of process under the provisions of section ******* RSMo. and applicable Missouri Statutes and Rules and also agrees to accept such service as in authorized by that statute and prescribed in the ******** or Federal Rules of Civil Procedure.

  Customer response

  10/23/2024

  Complaint: 22424234
  
  I have reviewed the business' response and am rejecting it because: I communicated crystal clearly that I did not want my credit ran to "******" whom was the representative whom came to my shop for my commercial account set up. Furthermore, I had already been purchasing parts from ******** with my company debit card stored on file for any purchase for at least 2 months. It was a cash only account, prior and should have remained the same. Also, see ********** response letter in which they denied my commercial account after illegally running my credit. They claim to have denied my account because the form was outdated. If the form was outdated as stated in ********** letter to myself (see attached letter), then why was my credit ran? That means the application was not a legit authorization or tool to run my credit as it was an outdated form according to ********.  Therefore, their response about myself giving authorization to run my credit as they allude to in their response to this complaint is moot. If the form is outdated, which they clearly state in their letter to myself, then it clearly would also mean it was not a valid form in which to pull my credit. ******** does nothing more than entangle themselves in the ropes of a sinking ship with there answer to this complaint. They illegally ran my credit via an outdated form, and even went thru underhanded measures in which to pull my credit without my consent. I did "not" consent to my credit being ran! I was assured by "******" it would remain a cash only account. I ask that phone calls to ******** Hartford City Store be reviewed as they are recorded, and it will show unequivocally that "******" was apologetic and stated he had no clue why my credit was ran; as it was a cash only account. The fact now they are trying to excuse their actions by submitting an outdated form is nothing more than an effort to convolute the fact they illegally without my consent pulled my credit.
  
  
  
  Sincerely,
  
  ***********************

  Business response

  10/23/2024

  I have verified with our ***************** that all of our credit applications state the personal guarantee. When a customer applies for credit with us, their credit report will be obtained. 

  Personal Guarantee 
  

  
  In consideration of OReilly Automotive Stores Inc.,Creditor, establishing an account for Applicant(s) and/or Company, the undersigned guarantor(s), "Guarantor(s)", hereby personally guarantee(s), the full and prompt payment to Creditor of all amounts due, whether owed now or hereafter arising, on any and all accounts established on behalf of Applicant(s) and/or Company, including any related entity, subsidiary, or affiliate company, no matter where located, in existence now or established hereafter, and the performance under the terms of the application "AGREEMENT". The Guarantor(s) agree(s) and acknowledge(s) that Creditor has relied on this personal guaranty in agreeing to extend or continue the extension of credit to Applicant(s) and/or Company, and expressly waive(s) all notice of acceptance of this guaranty, notice of extension of credit, presentment of demand for payment, and any notice of default by the Applicant(s) and/or Company seeking credit and all other notices the Guarantor(s) might otherwise be entitled to. GUARANTOR(S) WAIVE(S) TRIAL BY JURY. Guarantor(s) consent(s) to Creditor obtaining a consumer credit report on the undersigned in consideration of the extension or continuation of credit, now and in the future as deemed appropriate by Creditor. In the event of default by the Applicant(s) and/or Company in the making of any payment when due, the Guarantor(s) agree(s) to pay on demand all sums then due including interest, late charges, and all losses or expenses which may be incurred by Creditor, including but not limited to attorneys fees .The Guarantor(s) agree(s) that this Personal Guaranty is entered into in the State of ******** and shall be governed by the laws of the State of Missouri without regard to principles of conflicts of law and that any and all actions or proceedings arising from this Personal Guaranty shall, at the Creditors option, be proper only in courts having subject matter jurisdiction and located in *************, ********. The Guarantor(s) consent(s) to the exclusive jurisdiction of any State or Federal Court located in ******** and agrees that the Guarantor(s) is/are subject to the Jurisdiction of Missouri courts and service of process under the provisions of section ******* RSMo. and applicable Missouri Statutes and Rules and also agrees to accept such service as in authorized by that statute and prescribed in the ******** or Federal Rules of Civil Procedure.

  Customer response

  10/31/2024

  They are the one who delivered this 'outdated' form. They assured me they would not run my credit but they did. The used back door methods to pull my credit as I did not provide my SS #.

  Business response

  10/31/2024

  I have verified with our ***************** that all of our credit applications state the personal guarantee. When a customer applies for credit with us, their credit report will be obtained. It states clearly on the applications we use that this will occur, and the customer signed consenting to it and the other terms. 

  
  Personal Guarantee 
  
  In consideration of OReilly Automotive Stores Inc.,Creditor, establishing an account for Applicant(s) and/or Company, the undersigned guarantor(s), "Guarantor(s)", hereby personally guarantee(s), the full and prompt payment to Creditor of all amounts due, whether owed now or hereafter arising, on any and all accounts established on behalf of Applicant(s) and/or Company, including any related entity, subsidiary, or affiliate company, no matter where located, in existence now or established hereafter, and the performance under the terms of the application "AGREEMENT". The Guarantor(s) agree(s) and acknowledge(s) that Creditor has relied on this personal guaranty in agreeing to extend or continue the extension of credit to Applicant(s) and/or Company, and expressly waive(s) all notice of acceptance of this guaranty, notice of extension of credit, presentment of demand for payment, and any notice of default by the Applicant(s) and/or Company seeking credit and all other notices the Guarantor(s) might otherwise be entitled to. GUARANTOR(S) WAIVE(S) TRIAL BY JURY. Guarantor(s) consent(s) to Creditor obtaining a consumer credit report on the undersigned in consideration of the extension or continuation of credit, now and in the future as deemed appropriate by Creditor. In the event of default by the Applicant(s) and/or Company in the making of any payment when due, the Guarantor(s) agree(s) to pay on demand all sums then due including interest, late charges, and all losses or expenses which may be incurred by Creditor, including but not limited to attorneys fees .The Guarantor(s) agree(s) that this Personal Guaranty is entered into in the State of Missouri and shall be governed by the laws of the State of Missouri without regard to principles of conflicts of law and that any and all actions or proceedings arising from this Personal Guaranty shall, at the Creditors option, be proper only in courts having subject matter jurisdiction and located in *************, ********. The Guarantor(s) consent(s) to the exclusive jurisdiction of any State or Federal Court located in ******** and agrees that the Guarantor(s) is/are subject to the Jurisdiction of Missouri courts and service of process under the provisions of section ******* RSMo. and applicable Missouri Statutes and Rules and also agrees to accept such service as in authorized by that statute and prescribed in the ******** or Federal Rules of Civil Procedure.

• Initial Complaint

  10/08/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I went into the store located at *****************************************. I had a refund I dealt with ******* I return thing brought under my business account *************************** I stated that I didnt have or knew where the card is at that I used to purchased the items. I didnt want him to send the money to a card I didnt have he did it anyways. He has a slick smart mouth I health with him before Im convinced that he doesnt like black people but he has no more chances with me being smart mouth and acting a a** someone need to take him through training if hes a manager then the entire company is in trouble I need someone to call me by phone ASAP.

  Business response

  10/09/2024

  The customer made a purchase from us 10/2/24  on invoice 376-174207 for two bearings and two cv shafts using a **** card. On 10/8/24 the customer returned both of the bearings on invoice 376-175844 back to the same **** card. Since the purchase and return were done within less than a week of each other, even if the card and account both were closed the bank would have to accept the funds back. The refund shows settled in our card processing system, which means that the bank accepted and has the funds for the customer. The customer will need to contact their bank. I will also make our District Manager aware of the customer's issue at the store and request that they call and follow up with him. 

  Customer response

  10/10/2024

  Better Business Bureau:
  
  I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
   
  Sincerely,
  
  ****** ***** (prophetic Wholesale Motors)

   

  I was contacted by the District Manager and he handled my concern.

• Initial Complaint

  09/24/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a product and tried to return said product after installation and found the product to be subpar or unusable.

  Business response

  09/25/2024

  I will need the invoice number for the purchase and the address of the store you went to for the return to look into this further. 

  Customer response

  09/26/2024

  **************************************************************, is the store I delta with plus I called the main ********** office and received the same answer that basically I purchased a product and because I installed the head light's they will not return them even though the product doesn't work as intended 

  Business response

  09/28/2024

  Customer called us on 9/24/24 and said he had just bought truck for $500 and was trying to replace faulty lights. Our store 6669 didn't have the ones he wanted so he got the ones they had. Customer took it to a shop to get them adjusted and the signal broke and so did the light. Store 254 replaced it for him under warranty. Customer said he doesn't do well with yellow lights, they want silver lights and the casing got broken on the signal. He was going to buy the casing from us but the store said we didn't have it and he would need to go to ******. He ended up finding a casing combo so he would like to return the assembly. Store 6669 had told him that he had 30 days to return it if he didn't use or need it. He went to ****** and now wants to return headlights. 

  Our employee called store 254 and spoke with Store Manager *******. The customer or his mechanic broke ********************** and needed new ones, so the store did a warranty replacement as a courtesy. Customer then had bulbs they didn't need so the store allowed him to return them as a courtesy. The store warranty returned bulbs that were used, and they normally wouldn't do it but told customer it would be a one time thing. Now customer found someone selling the headlights cheaper so he wants to return them, and there is nothing wrong with them. 

  The Limited Warranty covers any product that is purchased from OReilly Auto Parts which fails due to a defect in materials or workmanship as long as the product is used normally and in accordance with the purposes it was designed for. This information can be found here *************************************************** We are not able to return the headlights because the customer used them and found them cheaper elsewhere. 

   

   

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