ComplaintsforFashion Nails & Spa
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Complaint Details
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Initial Complaint
07/14/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I was given a gift card for Christmas for a pedicure from 2021. I went to use it today, 7-14-22. I showed them the gift card before I sat down. The lady gave it to the owner and wasnt speaking English. The owner came over and told me she purchased the company 2 years ago and wasnt honoring any gift cards from the prior owner. I asked her if the name changed or the phone number and she said no. The company name, address, and number remained the same. I asked her how I was supposed to know the company was sold and now my perfectly fine gift card is unable. She said it wasnt her problem and she wouldn't honor it. I still got my pedicure done there. I believe the gift card should have still been honored.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.