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Better Business Bureau®
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          Additional Information

          etrailer.com

          View full profile
          Location of This Business
          1507 Highway A, Wentzville, MO 63385-5625
          BBB File Opened:
          7/1/2004
          Years in Business:
          26
          Business Started:
          1/1/1998
          Business Started Locally:
          1/1/1998
          Business Incorporated:
          1/1/1998
          Accredited Since:
          10/21/2011
          Type of Entity:
          Corporation
          Alternate Business Name
          • Etrailer Corporation dba Etrailer.com
          Hours of Operation

          Primary

          M:
          7:00 AM - 8:00 PM
          T:
          7:00 AM - 8:00 PM
          W:
          7:00 AM - 8:00 PM
          Th:
          7:00 AM - 8:00 PM
          F:
          7:00 AM - 8:00 PM
          Sa:
          9:00 AM - 5:00 PM
          Su:
          12:00 PM - 6:00 PM
          Business Management
          • Mr. TJ Bross, Senior Manager
          Contact Information

          Principal

          • Mr. TJ Bross, Senior Manager
          Additional Contact Information

          Fax Numbers

          • (636) 887-9363
            Other Fax

          Phone Numbers

          Additional Business Information
          Additional Info
          Consumers should take into consideration the company's size in relation to its complaint volume.  BBB has determined that the complaints received against etrailer.com are normal for its industry and the company has been responsive to all concerns brought to its attention. 
          Serving Area

          Wentzville MO and surrounding areas

          • AK
          • AL
          • AR
          • AS
          • AZ
          • CA
          • CO
          • CT
          • DC
          • DE
          • FL
          • GA
          • GU
          • HI
          • IA
          • ID
          • IL
          • IN
          • KS
          • KY
          • LA
          • MA
          • MD
          • ME
          • MI
          • MN
          • MO
          • MS
          • MT
          • NC
          • ND
          • NE
          • NH
          • NJ
          • NM
          • NV
          • NY
          • OH
          • OK
          • OR
          • PA
          • PR
          • RI
          • SC
          • SD
          • TN
          • TX
          • UT
          • VA
          • VI
          • VT
          • WA
          • WI
          • WV
          • WY
          Products and Services
          online retailer of custom-fit towing accessories. We carry thousands of vehicle accessories such as custom-fit trailer hitches for over 3,100 different vehicles, performance chips, heavy-duty towing supplies, trailer parts, bike racks, cargo carriers, step bars, tonneau covers, lights, car covers, RV supplies, floor mats, and much more
          Payment Methods
          • Visa, MasterCard, Discover, American Express.  Any Debit card with a Visa or MasterCard logo. 
          Refund and Exchange Policy
          • Within 60 days of receipt of your shipment, you may return any new, unused, and uninstalled item for a full product refund. No questions. Simply contact our Customer Service team for a return authorization number. They will give you instructions on packaging your return and the best address to send your package for quick processing of your shipment. Items covered by our risk free guarantee never have a restocking fee unless the complete item is not returned.
            If your shipment arrives and is missing any parts please let us know. Just contact us within 5 days of the receipt of the order and we will have the missing parts shipped to you from the quickest source available. Our customer service associate will discuss the delivery time frame with you.
            Please note that we cannot exchange items. Simply place a new order for the items you would like. When the original order is returned a credit will be issued for the items.
            You can also cancel unshipped items. Contact our Customer Service team at 800-298-8924 to find out more about how to cancel your order.
            Problems or Questions?
            If you have any problems with your order, please don't hesitate to Contact Us online or toll free at 800-298-8924.
            Refunds
            Please allow 7 business days from the date we receive your shipment for the processing of your shipment and the credit back to your account that was used for the original purchase. Actual shipping and handling charges will be deducted from the product credit unless the return is a result of our error. Once completed the return will show as part of your order history which can be viewed here.
            Packing and Sending Your Return
            Simply include a copy of the return authorization email from our Customer Service team with your return, and wrap the package securely. Returned items need to be in their original packaging. Clearly mark on the outside of your package the RGA number. For your protection, we recommend that you use an insured shipping service that provides delivery confirmation such as UPS or US Mail.
            Gift Cards
            Gift cards are not refundable and cannot be exchanged for cash.
            NOTE: Customers are responsible for any actual outbound shipping charges.

          Contact Information

          1507 Highway A

          Wentzville, MO 63385-5625

          Visit Website
          (800) 298-8924

          Business hours

          7:00 AM - 8:00 PM
          Business Hours
          7:00 AM - 8:00 PM
          7:00 AM - 8:00 PM
          7:00 AM - 8:00 PM
          7:00 AM - 8:00 PM
          7:00 AM - 8:00 PM
          9:00 AM - 5:00 PM
          12:00 PM - 6:00 PM

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          Accreditation

          BBB accredited business

          Accredited Since: 10/21/2011

          Years in Business: 26

          BBB Rating

          A+

          Customer Reviews are not used in the calculation of BBB Rating

          Overview of BBB Ratings

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.