ComplaintsforShell
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/13/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On 2/9/24 at 12:34:04 pm I visited the Shell station at 1699 Pass Rd Biloxi MS 39531. The sign posted on the marquee was $2.68, however I was charged $2.80 (PHOTOS ATTACHED). I am a FUEL REWARDS and FREQUENT CUSTOMER of Shell and at this location and received less that satisfactory service when I spoke with the clerk. This charge has been disputed, as it was FALSELY ADVERTISED. Thank you and I await your response to discuss a RESOLUTION for this matter.Customer response
03/08/2024
I have spoken with ******, District Manager, who authorized $1 refund. I picked up the $1 on Tuesday, 3/5/23. The case can be closed.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.