ComplaintsforRegional Enterprises, LLC

• Initial Complaint

  05/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been trying to get in contact with this company due to the siding on our new mobile home being blown off on the delivery to our property and never put back on. It has been almost 3 months now since this home has been on our property with no fixing the issue. I have reached out to the company many times and the first few times the lady responded telling me she would get an update each time. She has now not responded to anymore of my emails, even the one that I sent them saying if this is not taken care of, I will take further precautions. It has been raining where we live and with the siding missing the walls will eventually begin to mold if they have not already. This is an issue that should have been resolved immediately. They said if the house molds it is only covered one year from the delivery date, which was told to us on the closing date of December 10, 2022. I do not want this to continue until they will not cover the mold anymore as that seems to be what they are doing. I have emails to back me up, dating all the way back to April 5 on the situation. The back door also has water coming in the top of the door every time in rains.

  Business response

  05/15/2023

  The parts for repair have been on order with the manufacturer for weeks. It is beyond our control to resolve the issue until the parts arrive. It is our top priority that once we have the proper materials to fix the issue, we will send out a service technician to resolve. Thank you so much for your patience on the matter. We will continue to provide updates with the customer directly.

  Customer response

  05/15/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ***** *****

   

• Initial Complaint

  04/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I brought a manufactured home from them and it was delivered 6/2021. There were many issues with the homes and there was a delay in getting them fixed due to Covid, which I understood. Now we are in the home stretch of things that need fixed and now I am being told I am out of warranty. I have many text messages showing that the issues were not fixed but now I am being told I waited too late. This is unfair as I had to wait months for someone to get back to me.

  Business response

  04/21/2023

  As a business, we were able to address a number of concerns that were not covered under the warranty, including the replacement of sheetrock which had fallen out of the ceiling due to a leak from an addition that was made to the home by the customer. Despite our efforts to accommodate the requests and provide the necessary repairs, we have reached a point where we cannot continue to provide additional service without proper compensation. We understand that our customer may have additional needs, but we are not in a position to offer unlimited support for every issue that arises, especially those that are outside of the warranty period. We remain committed to providing quality service and support to our customers, but must also ensure that our resources are used efficiently and effectively.

• Initial Complaint

  11/23/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I purchased a home in July 2021, they are supposed to fix any issues during the year. Such as stress cracks in sheetrock, etc. I have emailed them over and over and no response. Email is their preferred way of contact. I've been emailing since last year. Finally a contractor called me, but he kept putting me off. And never showed up. They've not bothered to check with me or contact me to make sure that everything is corrected and fixed. I have a $120K home with cracks in the wall. All I am asking is that these issues be fixed like they are supposed to.

  Business response

  12/07/2022

  I have resubmitted work order for repairs to a new contractor. They will be contacting homeowners.

  Thanks

  Customer response

  12/07/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  However, I will file another complaint if not handled in 30 days.

  Regards,

  ***** ********

   

• Initial Complaint

  10/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a home in September 2022 and they delivered it in November 11,2022. I had problems with the doors shutting so I didn’t get to move in until they finally came and tried to fix the doors but didn’t(but they did close) they wanted me to move in the home with the doors not shutting. Front door, back door and master bedroom. The doors still don’t lock all the way on the front and back door the bottom lock will lock but the master top lock will not lock still. The bedroom door doesn’t lock and if you push on it the door opens. The screen door on the front door still flies open and close and doesn’t shut( door hitting against the home). They did send someone out in November but they are still not fixed, he did say they would have to put a new door for the front, the air conditioner is out again, the first time it took them 2 weeks to come fix it, this time it has been out since the end of August/ beginning of September. The house is around 85+ sometimes in the house. I have contacted them multiple times and it still isn’t fixed. The baseboards are still not fixed in the living room. I have sent emails and texts about this for almost 1 year and still not fixed. The warranty for the home ends after 1 year so I will have to pay for the stuff to fix. I have called and they always say that they will call back but never doesn’t.

  Business response

  02/02/2024

  Per the ** of Regional Homes McComb:

  We have been to this customers home twice to correct these items and adjust all the doors.
  
  We will reach back out to the customer to come back out again then contact the manufacturer from that point if the issues still remain.
  
  

• Initial Complaint

  04/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We purchased a brand new mobile home from Wheel Estates Mobile Homes now operating as Regional Homes. Evidently a buyout occurred during our dealings with this company due to financial problems per the owner, *** ******. Our mobile home was damaged during transport. Contractors were sent out to repair the damages which included a lot of sheet rock work and repainting said sheet rock. The contractor brought in the wrong color of paint and proceeded to haphazardly paint throughout the house with the wrong color of paint. After multiple complaints of the mismatched paint, we were assured that the problem would be corrected and that the nail holes that were never caulked would be filled and the trim would be repainted. No one ever came to make the repairs, so we included them on our repair list that we were told to submit after 6 months of living in the home, as we had a year for those repairs to be reported and fixed. I have personally called and spoke with *** ****** on the phone multiple times. (After the service department promised to, but repeatedly failed to make the situation right. He has put me through sending him photos of the poor paint and sheet rock job several times and then ignoring me until I would finally get him on the phone again. He proceeded to raise his voice to me and brag that he has been to court multiple times but never had to pay a dime to anyone. He also blamed Covid for his contractor's poor work and getting the wrong paint color. We have been in our home now for almost 18 months. No one has been in contact with us over this matter in about 2 months now and not one item that the contractor caused issue with has been repaired. I have literally cried and begged for the paint and trim to be ta*** care of, even offering to forget the rest of the work that was not completed correctly (sheet rock and a large gap in the floor at the marriage line). Attached are a few examples of the terrible paint job. looks like this throughout home.

• Initial Complaint

  02/21/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  March 2021 I filed an insurance claim due to burst pipes in my home resulting in water damage to the floors. An insurance adjuster came to the house to assess the damage and while he was there I showed him water damage on the ceiling of the home. Upon inspecting the roof he found the metal flashing or the ridgecap which keeps water from getting into the home at the junction of the two pieces of the double wide to be missing. Insurance refused to pay for the roof and ceiling damage stating this was an installation defect caused by the company that installed the ridgecap incorrectly. I immediately notified Byram Home Center of the findings. The company sent a crew out to assess the damages and they found the piece to be missing. The crew returned to fix the roof and with the metal flashing. This was done in a timely manner. They returned to the home stating they were going to fix the water damage to the trim running down the middle of the home, paint the ceiling, and replace the light fixtures which were full of water. I made them stop at this time because the crew was going to simply paint over the water damaged trim instead of replacing and asked to speak to a supervisor. After months of waiting a supervisor finally came to the home to visualize what I was talking about regarding the trim needing to be replaced. He agreed it should be replaced and this would be done. He stated the other areas of ceiling damage were due to incorrectly installed vents that were placed at Capperpart and I would have to call them for other ceiling repairs. He stated his crew fixed the vents while on the roof to prevent further damage. They never returned to the home. Since this date when I called them I was told they were unable to find the trim and to get the repairs done by Capperpart. The supervisor at Byram Home Center did send in a report to Capperpart stating the vents were installed correctly. Capperpart has refused to do any repairs and I still have water damage to the ceilings.

  Business response

  02/22/2022

  This home was originally delivered to Ms ******* property 4/2017.  Per the setup handbook metal flashing was not required for the ridge cap.  This has since changed.  When Ms ******* notified us of the issue we sent a crew out to replace ridge cap with metal flashing.  Upon doing this the contractor noticed that vents to roof were not installed correctly.  All of this was updated and repaired.  Byram Home Center did this as a courtesy even though we did not install the original vents to the home and metal flashing was not required at the time of her delivery.  This work was completed almost a year ago.  Like Ms ******* said we offered to paint the ceiling but she refused the work.  We were ok with this since Ms ******* is the homeowner and it is her decision.  Ms ******* said she had someone to paint and asked if we could help her out with trim work.  I agreed to this and have no problem doing this but we do not build these homes and do not have extra parts.  I told her i would look in our warehouse to see if we happen to have any of these parts but could not guarantee anything. I looked and we do not have these parts, this material will have to be provided by the manufacturer.  This home is almost 5 years old.  So my issue is the parts, if factory can provide the parts I don't have a problem replacing what we agreed too.  Keep in mind that this is a courtesy we are providing for the customer but we have to have the parts.  I can replace the ceiling beam that is in the picture but the remaining trim I do not have.  Again this home is 5 years old.  If Ms ******* wants us to replace ceiling beam we can do that pretty quick.  I just need to know if she is ok with that. 

  Customer response

  02/22/2022

  Unfortunately, it took time for the water damage to show up which is why the home is 5 years old. I am not trained to assess roofs and know tgat metal flashing was not placed. According to the insurance company and other manufacturers I have spoken to since the damage was assessed, the metal flashing has been requirement for proper installation for a long time. I did stop them from painting over the damage that needed to be replaced because I did not want molded damaged trim left in the home. I would love for the trim to be replaced as promised. If this issued was resolved as promised in the emails I posted in another complaint, everything would be fine. I understand materials may be an issue which could be resolved if the companies would communicate with each other since the manufacturer supplies Byram Home Centers with trailers this should be possible. Thank you.

• Initial Complaint

  01/05/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I bought a 2012 Deer Valley doublewide April 1, 2021. In our paperwork/contract, they was suppose to set the house up, put septic tank in, and do the plumbing, put skirting up, trim and finish the inside. They did everything put finish the inside. They started on it, and they never finished it. I’ve called 3 times and talked to our sales person, and the manager and they said they would get on it. But never receive the services that they promised, and that was in our contract that they was suppose to do it.

  Business response

  02/08/2022

  We have contacted the customer and he stated that there was a door not put up and some painting that needed to be done.  We will schedule this work to be done. 

  Customer response

  02/08/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  ****** *****

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩