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Better Business Bureau®
Resources for Businesses
Better Business Bureau

          Additional Information

          Not BBB accredited

          Mystery South

          View full profile
          Location of This Business
          1687 Coventry Court, Gulfport, MS 39501
          Email this Business
          BBB File Opened:
          10/22/2019
          Business Management
          • Ms. Andrea Davis, Owner
          Contact Information

          Principal

          • Ms. Andrea Davis, Owner

          Customer Contact

          • Ms. Andrea Davis, Owner
          Additional Contact Information

          Email Addresses

          Additional Business Information
          Additional Info
          Better Business Bureau is warning consumers about https://mysterysouth.com/, an online store that claims to be operating in Gulfport, MS.  Consumers from all across the United States report placing orders with the site, and never receiving the items or any form of correspondence.

          In November of 2019, BBB serving Mississippi investigated this company after several customers filed complaints against the company asking BBB for help to receive the products they ordered or a refund.  Consumers also submitted BBB customer reviews (all one-star reviews). So far, customers in 9 states complained to BBB that they placed orders with this website and paid for merchandise but never received it.  Consumers tried reaching out to the company but emails have gone unanswered and the phone is disconnected.  

          During the BBB investigation all mail sent to the address listed on the company’s website was returned as “No Such Number” by the United States Postal Service and the company cannot be reached by phone.  

          Because of the non response to consumer complaints, the company has an F rating with BBB. BBB has received 419 inquiries on the company since October of 2019.

          As of today, the website is still active.  BBB encourages consumers to use extreme caution if deciding to do business with the company.  Visit bbb.org to file a complaint or submit a customer review.

          BBB offers the following advice for shopping online:  BBB.org/shoppingonline.
          Serving Area
          • USA

          Alert

          See What BBB Reports On

          Pattern of Complaint

          According to information in BBB files, this company has a pattern of complaint alleging customer service issues, delivery issues, and refund issues.  Specifically, complaints allege consumers purchased hockey equipment on the company's website, which indicated tracking information would be provided once items were shipped. Complaints indicate once the product is ordered and the company took payment, items are never received.

          Complaints further allege when consumers attempt to contact the business by phone, they are unable to speak with a representative due to the telephone number is disconnected. Other complaints indicate email messages sent to the business seeking information on delivery status receive a reply "due to heavy volume" their order has been delayed. 

          On November 13, 2019, BBB contacted the company seeking their voluntary cooperation in eliminating the pattern of complaint.

          Despite BBB's attempts to gain this business' voluntary cooperation in addressing the pattern of complaints, the company failed to respond.

           


           

          Contact Information

          1687 Coventry Court

          Gulfport, MS 39501

          Visit Website
          Email this Business

          Accreditation

          This business is not BBB Accredited

          BBB Rating

          F

          Customer Reviews are not used in the calculation of BBB Rating

          Reasons for BBB Rating

          BBB Business Profiles may not be reproduced for sales or promotional purposes.

          BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

          When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

          BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

          As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.