Business ProfileforButler Pool & Spa

I had my pool installed in Spring of (April) 2021 with a costs of $69,450 cash prior to me even moving into my home. Since Fall of 2021, I have had issue after issue with it. From the heater going out multiple times over the years to my cleaner having to be replaced, to part of my coping trim breaking off a few months after the install, etc. I was half trained on how to operate it and with that in mind, I rarely use this pool, but have made effort to keep it up having Butler service it year round since the install. Last Fall (September 2023) one of my pool lights went out costing $700.00+ to repair, but because it was still under a 3 year warranty, it was covered. That month, I also had a pool cover installed for $4000.00+ to winterize my pool. Upon them opening it in March of this year, my light was back out. I made sure to call right away about it, seeing that the warranty would soon be out to let them know. Ms. ***** who was awesome with getting right to my concerns previously, is no longer there and now it is like pulling teeth to even get a phone call back concerning my light. When I spoke to a representative last month, she informed me that my warranty was out in January of 2024: How when I didn't even have my pool installed until April of 2021 with a 3 year warranty, I am not sure. I have called once more concerning it because I am sincerely fustrated with Butler Pools and I feel like this has been the worse investment I have made thus far to my home, especially since the warranty is only good for 3 years. With all of the things that I have had issues with on this pool and equipment, I am sure there will be more this year and years to come, which is truly saddening. Customers should not have to call multiple times about an investment they paid thousands of dollars for or have this many issues with such investment in less than 3 years. I have correspondence since Janaury 25, 2021, which includes every single issue I have had with my pool as proof if required.