ComplaintsforCoast Connect
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Fiber optic internet was installed on Oct. 1, 2021 by Ocast Connect. During the installation process, the water line was busted by Coast connect workers installing the internet wiring. They workers attempted to fix the broken water line but did not fix the water line properly. During the water line damage, the water lines became clogged with debris, causing the water lines to the home owners house to not work properly even after the water lines were supposedly repaired. Multiple calls have been made to Coast Connect, still seven months later, the water line has not been repaired correctly. The home owners are not able to stay in the home due to the water not running properly. Any help from the BBB would be greatly appreciated. Thanks, **** ******Business response
04/27/2022
Thank you for informing us of the complaint. Our understanding is that a contractor working on behalf of CoastConnect damaged a customer’s water line and offered to make repairs immediately after the damage occurred; however, at that time the customer declined the offer. After receiving the BBB complaint, CoastConnect contacted the customer and offered to hire a contractor to make any repairs to the water line. The customer declined the offer and stated that the customer wished to fix the issue himself, so CoastConnect offered to pay for a plumber to assist the customer. To date we have not received a response. We continue to be ready, willing, and able to assist.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.